Signal Desktop macOS ZIP files cannot be opened with The Unarchiver #3128

flysteak · 2019-02-08T23:30:12Z

I have searched open and closed issues for duplicates

Bug Description

Signal Desktop Beta 1.21.1-beta.1 for MacOS will not open. When attempting to launch the application, a crash screen appears.

Platform Info

Signal Version: Signal Desktop Beta 1.21.1-beta.1

Operating System: Mac OS X 10.14.2 (18C54)

Problem Details and System Configuration

Process:               Signal Beta [32874]
Path:                  /Applications/Signal Beta.app/Contents/MacOS/Signal Beta
Identifier:            org.whispersystems.signal-desktop-beta
Version:               1.21.1-beta.1 (1)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Signal Beta [32874]
User ID:               501

Date/Time:             2019-02-09 07:22:56.192 +0800
OS Version:            Mac OS X 10.14.2 (18C54)
Report Version:        12
Anonymous UUID:        C9D09EF2-DB75-D6C7-B517-ABD9876A9924

Sleep/Wake UUID:       188A3B6A-548E-4004-AEBA-742856EEEFFC

Time Awake Since Boot: 4100 seconds
Time Since Wake:       420 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Library not loaded: @rpath/Electron Framework.framework/Electron Framework
  Referenced from: /Applications/Signal Beta.app/Contents/MacOS/Signal Beta
  Reason: no suitable image found.  Did find:
	/Applications/Signal Beta.app/Contents/MacOS/../Frameworks/Electron Framework.framework/Electron Framework: file too short
	/Applications/Signal Beta.app/Contents/MacOS/../Frameworks/Electron Framework.framework/Electron Framework: stat() failed with errno=1

Binary Images:
       0x102038000 -        0x102038ff3 +org.whispersystems.signal-desktop-beta (1.21.1-beta.1 - 1) <22CA3711-E38C-376F-A0BC-DCD5F47D0BBC> /Applications/Signal Beta.app/Contents/MacOS/Signal Beta
       0x10e2ab000 -        0x10e329a67  dyld (640.2) <289AB27E-F09F-3384-A14A-100431139559> /usr/lib/dyld

Model: MacBookPro10,2, BootROM 274.0.0.0.0, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.6f59
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 (7.21.190.32 AirPortDriverBrcm4360-1315.1)
Bluetooth: Version 6.0.9f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

The text was updated successfully, but these errors were encountered:

flysteak · 2019-02-08T23:39:49Z

I also get the same problem on the non-beta version of Signal Desktop 1.21.1.

Problem Details and System Configuration

Process:               Signal [35919]
Path:                  /Applications/Signal.app/Contents/MacOS/Signal
Identifier:            org.whispersystems.signal-desktop
Version:               1.21.1 (1)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Signal [35919]
User ID:               501

Date/Time:             2019-02-09 07:38:10.771 +0800
OS Version:            Mac OS X 10.14.2 (18C54)
Report Version:        12
Anonymous UUID:        C9D09EF2-DB75-D6C7-B517-ABD9876A9924

Sleep/Wake UUID:       188A3B6A-548E-4004-AEBA-742856EEEFFC

Time Awake Since Boot: 5000 seconds
Time Since Wake:       1300 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Library not loaded: @rpath/Electron Framework.framework/Electron Framework
  Referenced from: /Applications/Signal.app/Contents/MacOS/Signal
  Reason: no suitable image found.  Did find:
	/Applications/Signal.app/Contents/MacOS/../Frameworks/Electron Framework.framework/Electron Framework: file too short
	/Applications/Signal.app/Contents/MacOS/../Frameworks/Electron Framework.framework/Electron Framework: stat() failed with errno=1

Binary Images:
       0x10a3f1000 -        0x10a3f1ff3 +org.whispersystems.signal-desktop (1.21.1 - 1) <22CA3711-E38C-376F-A0BC-DCD5F47D0BBC> /Applications/Signal.app/Contents/MacOS/Signal
       0x1116fd000 -        0x11177ba67  dyld (640.2) <289AB27E-F09F-3384-A14A-100431139559> /usr/lib/dyld

Model: MacBookPro10,2, BootROM 274.0.0.0.0, 2 processors, Intel Core i5, 2.6 GHz, 8 GB, SMC 2.6f59
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3831554738454255302D474E2D4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10F), Broadcom BCM43xx 1.0 (7.21.190.32 AirPortDriverBrcm4360-1315.1)
Bluetooth: Version 6.0.9f2, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

flysteak · 2019-02-08T23:43:57Z

I was able to get v1.20.0 to work. Then it would auto-update to v1.21.1. But v1.21.1 off the website will not work.

scottnonnenberg-signal · 2019-02-09T00:35:15Z

Did you extract the v1.21.1 zip with The Unarchiver? Or the OSX built-in ZIP extraction utility?

scottnonnenberg-signal · 2019-02-09T00:35:39Z

If you used The Unarchiver, see if using the built-in utility works for you.

flysteak · 2019-02-09T01:56:56Z

Okay. I went to try again. It turns out the problem was what I was using to extract the zip, The Unarchiver. It works when using the MacOS Archive Utility. It also works when extracted with Keka. Thanks.

core-code · 2019-02-14T22:17:07Z

this is also a blocker for getting new versions of Signal into 'Homebrew Cask', see here:

Homebrew/homebrew-cask#58723

scottnonnenberg-signal · 2019-02-14T22:19:48Z

In v1.22 we're reverting to an older version of electron-builder, and it should make the zip files work again. Please take a look at the current beta to see if it works for you: https://github.com/signalapp/Signal-Desktop/releases/tag/v1.22.0-beta.1

Beta install instructions: https://github.com/signalapp/Signal-Desktop/tree/v1.22.0-beta.1#install-the-beta

core-code · 2019-02-14T23:38:46Z

thanks, i can confirm this is fixed in 'signal-desktop-beta-mac-1.22.0-beta.1.zip'

uncompressing on the command-line works again.

core-code · 2019-03-25T16:02:02Z

while this was previously fixed in 1.22, it occurs again in 1.23:

Archive:  /Users/corecode/Desktop/signal-desktop-mac-1.23.0.zip
  End-of-central-directory signature not found.  Either this file is not
  a zipfile, or it constitutes one disk of a multi-part archive.  In the
  latter case the central directory and zipfile comment will be found on
  the last disk(s) of this archive.
unzip:  cannot find zipfile directory in one of /Users/corecode/Desktop/signal-desktop-mac-1.23.0.zip or
        /Users/corecode/Desktop/signal-desktop-mac-1.23.0.zip.zip, and cannot find /Users/corecode/Desktop/signal-desktop-mac-1.23.0.zip.ZIP, period.

this is a blocker for making Signal available via Homebrew-Cask, see here:
Homebrew/homebrew-cask#60779

scottnonnenberg-signal · 2019-03-25T20:48:02Z

It appears that this is the underlying issue: electron-userland/electron-builder#3779

wu-lee · 2019-04-01T14:04:00Z

Yep, here too: unzipping v1.23 fails with "End-of-central-directory" error as above.

scottnonnenberg-signal · 2019-04-01T16:33:15Z

@wu-lee Unzipping with what app, what version exactly?

wu-lee · 2019-04-01T19:21:04Z

(Sorry; I'm reporting on behalf of another person who was having problems on MacOS)

Specifically: Ubuntu Xenial, zip v3.0 fails as above (that's me trying)

But also: WinZip (Mac) v2.0 fails (that's theirs)

However, I'm told MacOS built-in unzip succeeds (MacOS 10.11.6)

GroteVriendelijkeReus · 2019-05-01T07:57:33Z

I'm having the 'end-of-directory-central' issue on : signal-desktop-mac-1-24.1.zip

I'm working on newest MacOs:

any ideas to resolve this?

update: the issue appears with winzip. Using other unarchivers, unpacks the zip file just fine.

pzgz · 2019-05-29T06:42:36Z

Thanks for hints from this issue, helped me. I downloaded 1.24.1 and extracted with Archiver, failed to run. After saw this thread, I extracted it with BetterZip, then it can be ran.

JLHasson · 2019-06-21T22:25:37Z

Issue persists in macOS public beta (10.15 Beta). Unzipping with Archiver will succeed however the application will fail to launch saying "The application cannot be opened". Successfully unzipped with The Unarchiver after which the application successfully launched.

oschrenk · 2019-06-29T09:14:54Z

OK.

What worked for me was to

wget "https://updates.signal.org/desktop/signal-desktop-beta-mac-1.22.0-beta.1.zip”
unzip signal-desktop-beta-mac-1.22.0-beta.1.zip

Open Signal beta.app, it will inform you of an update being available, let Signal, do that, it will upgrade to v1.25.3-beta.1 without any problem and you have finally Signal on your desktop.

alejandrovze · 2019-08-09T08:25:46Z

Hello, thank you for this thread. I can confirm that I had the same issue when decompressing the zip archive with The Unarchiver, which was resolved by using the Mac OS built-in Archive Utility (Signal Desktop version 1.25.3).

scottnonnenberg-signal · 2019-10-11T17:49:54Z

https://signal.org/download now points to .dmg files. I'm going to close this.

Getting signing issues with the downloaded .zip As you can see [here](signalapp/Signal-Desktop#3128) it appears that others have, before, experienced issues with the .zip version. I'm not sure why there are two, but .dmg seems to not have any signing issues. Would appreciate thoughts from others as to why this issue is occurring with the .zip version. Thanks! Peter

* Update signal-beta to use .dmg instead of .zip Getting signing issues with the downloaded .zip As you can see [here](signalapp/Signal-Desktop#3128) it appears that others have, before, experienced issues with the .zip version. I'm not sure why there are two, but .dmg seems to not have any signing issues. Would appreciate thoughts from others as to why this issue is occurring with the .zip version. Thanks! Peter * Update signal-beta.rb

flysteak changed the title ~~Signal Desktop Beta 1.21.1-beta.1 for MacOS won't open.~~ Signal Desktop 1.21.1 for MacOS won't open. Feb 8, 2019

scottnonnenberg-signal added the Need Information label Feb 9, 2019

scottnonnenberg-signal mentioned this issue Feb 9, 2019

.zip files built for macOS cannot be extracted with The Unarchiver: "no suitable image found" "file too short" electron-userland/electron-builder#3674

Closed

scottnonnenberg-signal changed the title ~~Signal Desktop 1.21.1 for MacOS won't open.~~ Signal Desktop macOS ZIP files cannot be opened with The Unarchiver Feb 11, 2019

scottnonnenberg-signal added Upstream Change Needed and removed Need Information labels Feb 11, 2019

core-code mentioned this issue Feb 14, 2019

Update signal to 1.21.1 Homebrew/homebrew-cask#58723

Closed

3 tasks

scottnonnenberg-signal mentioned this issue Mar 21, 2019

MacOS v1.23.1: crash (errno=13) when running as non-owner user #3245

Closed

1 task

scottnonnenberg-signal mentioned this issue Jun 29, 2019

Signal.app 1.25.3 on macOS 10.15 Beta can't be opened #3426

Closed

kenpowers-signal mentioned this issue Jul 1, 2019

'end-of-directory-central' issue on Signal for desktop on Mac #3425

Closed

scottnonnenberg-signal closed this as completed Oct 11, 2019

peterlewis mentioned this issue Jan 26, 2021

Update signal-beta to use .dmg instead of .zip Homebrew/homebrew-cask-versions#10272

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Signal Desktop macOS ZIP files cannot be opened with The Unarchiver #3128

Signal Desktop macOS ZIP files cannot be opened with The Unarchiver #3128

flysteak commented Feb 8, 2019 •

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pzgz commented May 29, 2019

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alejandrovze commented Aug 9, 2019

scottnonnenberg-signal commented Oct 11, 2019

Signal Desktop macOS ZIP files cannot be opened with The Unarchiver #3128

Signal Desktop macOS ZIP files cannot be opened with The Unarchiver #3128

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flysteak commented Feb 8, 2019 • edited by scottnonnenberg-signal Loading

Bug Description

Platform Info

Problem Details and System Configuration

flysteak commented Feb 8, 2019 • edited by scottnonnenberg-signal Loading

Problem Details and System Configuration

flysteak commented Feb 8, 2019

scottnonnenberg-signal commented Feb 9, 2019

scottnonnenberg-signal commented Feb 9, 2019

flysteak commented Feb 9, 2019

core-code commented Feb 14, 2019

scottnonnenberg-signal commented Feb 14, 2019

core-code commented Feb 14, 2019

core-code commented Mar 25, 2019

scottnonnenberg-signal commented Mar 25, 2019

wu-lee commented Apr 1, 2019

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wu-lee commented Apr 1, 2019

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pzgz commented May 29, 2019

JLHasson commented Jun 21, 2019

oschrenk commented Jun 29, 2019

alejandrovze commented Aug 9, 2019

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flysteak commented Feb 8, 2019 •

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