Support Team Lead

[cbeams]

Docs: https://bisq.wiki/Support_Team_Lead
Teams: @bisq-network/support, @bisq-network/team-leads

[cbeams]

Cycle 12 report

This is the first cycle report on this newly-created role issue. I've been playing this role since its inception in January along with the other new team lead roles, but we only just now got the actual role issues in place. In any case, cycle reports here should be a good opportunity to sum up what's happened over the cycle with the support team, what's needed and what to look forward to.

Support coverage calendar

So far as I can tell, the coverage calendar is working out well and we've got pretty decent shift coverage. For a while there it seemed like we may have actually overdone it and brought on too many support agents, but with the recent spate of issues, I'm not sure that's the case. If you have any feedback on how we're doing here, please speak up.

New support agents

This cycle was the first with @bisq-network/l1-support-agents @Bayernatoor, @huey735 and @MwithM, all of whom played the support intern role between Cycles 10 and 11. Welcome all!

Changes in the mediator role

@bisquser has stepped down as a mediator, and @wiz and @Bisq-knight have recently bonded into the role, meaning that the @bisq-network/mediators team now consists of @leo816, @wiz and @Bisq-knight. Thanks @bisquser for your efforts, and welcome to the new team members!

New support budget proposal

If you haven't already seen it, please review @wiz's proposal for how much each support role will be compensated at bisq-network/proposals#200.

Support case tracking

One of the projects started in the wake of the Q1 update was to establish support issue case tracking (bisq-network/projects#5). Unfortunately, this effort got stalled and hasn't been picked back up to date. Without it, we don't have any real metrics around how many support cases we're dealing with or how well we're dealing with them. I have simply been unable to push the ball forward on this due to time constraints, and that probably won't change any time soon. If someone on the team is interested in taking over this project, please speak up.

bisq.support Keybase subteam

Another change we made out of the Q1 update was to create a private bisq.support subteam where agents and devs could work together in private, sharing case information with each other on an as-needed basis. This seems to have been a positive addition and the subteam is pretty lively with activity. This is in addition, of course, to the existing, public #support channel in the main bisq Keybase team, which also seems to be thriving with activity servicing user requests.

Critical bugs board

One of the projects we did complete out of the Q1 update was to establish a critical bugs board and process (bisq-network/projects#16). However, without the support case tracking process in place, I'm not sure how much value the support team is getting out of / putting into the critical bugs board. The idea has been to reference critical bugs (and other issues) in our support case tracking GitHub issues, so that we have some kind of running count of how many support cases are related to each bug, helping us to prioritize which ones to fix first. In any case, if you're a support agent, please consider adding comments to critical bug issues when you encounter them with users, whether or not we have the support case tracking process in place. See https://bisq.wiki/Critical_Bugs for more details.

Lost fee reimbursements

When trades fail for technical reasons like transactions failing to broadcast, we have a policy of reimbursing traders for their lost Bisq trading fees and Bitcoin mining fees. For quite a while, @KanoczTomas played the informal role of handling these reimbursement requests, but has stepped down and has now handed the work off to @leo816. I will create a new "Lost fee reimbursement agent" role very shortly, and will assign it to @leo816. This will not be a bonded role. Indeed, it requires the agent to put up the reimbursement funds out of pocket and then be reimbursed by the DAO in BSQ. Fortunately, these amounts are never very large.

Changes to the refund agent / arbitrator role

@RefundAgent is now in the process of stepping down from this role, and it is of urgent importance that we find someone to take their place. @m52go has recently written up documentation on the Refund Agent role and its relationship to the Burning Man / Donation Address Holder role. See bisq-network/admin#70 (comment) for details.

@wiz and @cbeams will be meeting soon to further define the Refund Agent / Arbitration role. If you are interested in owning this role, please let one of us know.

The Bisq wiki

Yet another project out of the Q1 update was rolling out the new Bisq wiki, principally for the reason of creating a kind of knowledge base for Bisq support. There has been quite a bit of activity on the wiki since, and many articles have been written. We still haven't officially rolled it out, but I think we're getting close to a place where we should do that. The main outstanding items are putting together a suitable main page that guides the users to the different major kinds of content. If someone is interested in doing this, or more generally owning the project to roll out the wiki, please speak up.

Also, @kemccall has come on board to fill the Wiki Editor role. This role is still being defined, but please keep an eye out for anything Ken has to say, and feel free to reach out to him. The main idea of the Wiki Editor role is to have someone responsible for the overall structure and standards on the wiki. Think about how Wikipedia Editors work, and you'll get the idea. Ken is not a subject matter expert on Bisq (yet), but he is a seasoned professional technical writer and editor, so should be able to add a lot of value in helping us keep our content clean and consistent.

Final thoughts

I may have missed something above. If there's an important topic I haven't covered here, i.e. something outstanding in support that needs to be addressed, please speak up. Thanks everyone for your efforts.

/cc bisq-network/compensation#533

[cbeams]

Cycle 13 report

• Worked on Backfilling the Donation Address Owner role (see @burningman3 to take over Donation Address Owner role proposals#221) and Arbitrator (Refund Agent) role (ongoing effort)
• Helped @leo816 put together batch fee reimbursement at Batch reimbursement support#366
• Created Fee Reimbursement agent role (which @leo816 now owns) at Fee Reimbursement Agent #76

/cc bisq-network/compensation#573

[leo816]

I would like to formally apply for this role.
Given that @cbeams is stepping down from this role, and as he previously announced that I would taken over this role on several meetings, I believe that my experience on the support team makes me a good candidate for this role.
my current roles are:

• Mediator: Mediator #83
• Fee Reimbursement Agent: Fee Reimbursement Agent #76
• Support Agent: L1 Support Agent #64

[cbeams]

@leo816 wrote:

I would like to formally apply for this role.

Thanks, Leo. All, I think the process of handing this role off should include defining it more clearly. When we created this role, I took it on and started several initiatives to improve support. These included:

• Establish critical bugs board and process (delivered)
• Establish support knowledge base (superseded by 'Roll out the Bisq wiki', see below)
• Roll out the Bisq Wiki (stalled)
• Establish support team scheduling and escalation process (delivered)
• Establish support case tracking process (aborted)

I've just updated and in some cases closed each of those projects to reflect their current state. The one outstanding project is rolling out the Bisq wiki. Would the new support team lead take over and own this project? What other regular duties would the support team lead carry out?

Note that outside of the owning the projects mentioned above, the only duty I've been carrying out as the Support Team Lead is reviewing support team members' compensation requests. Nominally, I've been responsible for the support budget as well, but outside of compensation request reviews, the only budget-related action I've taken there is approving the recent proposal to normalize mediator and support agent compensation rates.

Note also that the Donation Address Holder (burning man) and Arbitrator (refund agent) roles fall under the Support Team, so the support team lead needs to be on point for making sure things are going well with these critical roles, checking the accounting for their reports, etc.

I'd like to hear from members of the @bisq-network/support team what they would want to see from a team lead going forward. I have spent very little time on the role outside of the projects and duties mentioned above, and I wouldn't want to hand the role off in its current state assuming that it's the way things should be.

And I'd like to open up the candidacy for this role to anyone who thinks they would be a good fit for it. It's true that Leo and I have talked about him owning the role a number of times, but it's actually not a decision that I want to make on my own; if you're interested in owning this role, please speak up and make a case why you'd be a good fit, what you'd want to get done, how you'd expect to be compensated, etc.

The best way to do this would be to create a proposal issue titled "@Yourusername to assume Support Team Lead role" and to include in the description of that issue why you're a good fit, etc. We can then vote on any such issues in the next cycle.

In any case, the first task for whoever owns the role should be to update the Support Team Lead wiki documentation to reflect what owning the role will look like going forward.

[MwithM]

Almost all of the criteria for delivery for the wiki is complete, and in the current state is already very helpful. In a few weeks I think it could be considered ready for delivery.
Another point I'd like to comment is that the calendar is that I've not been using the support calendar very much, and I wonder if it's really necessary to have it now.

[leo816]

I've added these two duties that I think the Support Team Lead should have:

• Manage new internship proposals and evaluate their performance once the period is over.

• Review and supervise the "on duty" schedule.
  (making sure everyone is available when needed)

https://bisq.wiki/Support_Team_Lead#Duties

[cbeams]

Per the approval of bisq-network/proposals#230, I have un-assigned myself as owner of this role, and assigned @leo816 as the new owner. @leo816, please go ahead with cycle reports here starting in the current cycle (14). Cheers!

[leo816]

Cycle 14 report

• Took over the role and began reviewing the compensation requests.
• Created a draft protocol for Mediators to use when users don't comply with the contract.

[cbeams]

• Created a draft protocol for Mediators to use

Where?

[leo816]

• Created a draft protocol for Mediators to use

Where?

On the keybase bisq.support subteam keybase://chat/bisq.support#general/2535

[leo816]

Cycle 15

• published on GitHub the draft action protocol for mediators New Action Protocol for MEDIATORS bisq#4356 (comment) and after some suggestions I finally uploaded it to the proposal channel. (Action Protocol for Mediators proposals#237 (comment))
• Reviewed one formal application for the support agent intern role. Waiting to get more information. If accepted the intern will begin immediately performing his duties as explained here https://bisq.wiki/Support_Agent

[leo816]

Cycle 16

When support tickets are closed and then reopened I find users can receive my messages but can't answer back on most cases. This is an issue when funds get stuck on the multisig and I need to get both party's private keys or we are trying to get hold of a user who may have received the wrong payout.

I edited some parts about the private key on the Manual Payout that were missing on the Bisq.wiki

• When the BTC doesn't make the payment
• New Arbitrator Action Protocol concerns

[sqrrm]

It's not possible to write messages for tickets that have been closed.

To reopen a ticket the shortcut ctrl+u has to be used which reopens the ticket but it doesn't reload the ticket view. If the user has no other tickets they need to restart their application after doing ctrl+u to get a field to enter messages.

[chimp1984]

@leo816 FYI bisq-network/bisq#4446 implemented lots of improvements.

[leo816]

Cycle 45 Report

The number of cases this cycle has decreased from last cycle's ATH. 184 mediation tickets this cycle whereas on the previous one we reached a maximum of 280. Number of manual payouts have increased.

• No record of the calls were taken this cycle
  We've had weekly calls as usual + some growth calls and some other random calls to discuss relevant topics about support and bisq taking part on the Bitcoin 2023 Miami Conference.

Main points from this cycle:

• Market Day
  It's getting closer to the 20th and we will do a livestream as well to make more noise about what will be happening
  ⚡️ Bisq Market Day - March 20th 2023  growth#274

• Dev Calls
  Bisq 2.0 is not yet ready for deployment so no updates this cycle

• Growth Calls
  Growth calls this cycle were with the Bitcoin2023 team to work with the details of how we will be taking part.
  More pending these following weeks. Everything is pretty much ready for the conference

• Overall keeping track of the performance of the support team
  The new support agents are working well and all of their compensation request's have been accepted (@darawhelan @luis3672 @suddenwhipvapor ) with the exception of luis3672 who will be making their first CR next cycle.
  There are other applicants but under review as there is no hurry to add more people to the team.

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases
We have had 183 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

[leo816]

Cycle 46 Report

The number of mediation tickets this cycle has remained stable after the decrease from last cycle's. 101 mediation tickets on my end, waiting for Pazza's but the total amount should be quite far from this two cycles ago when we reached a maximum of 280. Number of manual payouts have remained stable with 3 on my end and - from Pazza.

• No record of the calls were taken this cycle
  We've had weekly calls as usual + some growth calls
  and more related to bisq taking part on the Bitcoin 2023 Miami Conference.

Main points from this cycle:

• Market Day
  ⚡️ Bisq Market Day - March 20th 2023  growth#274
  Market day was a success 350 trades in total which means there were only three days in our history where we saw more trades than 20th of March 2023.
  Special thanks to @flix1 who made a huge effort in pushing this initiative paying market makers on new critical markets ⚡️ Bisq Market Day - March 20th 2023  growth#274 (comment)
  not only that but he was the one that created the initial issue back in 2018 Bisq September Market Kick-Start Day [September 20th] growth#67
  Livestream recorded: https://www.youtube.com/watch?v=u75tqjkvxU8
  also a quick mention to other people that helped: @apemithrandir @ripcurlx @verdeja

• Dev Calls
  Bisq 2.0 is not yet ready for deployment so no updates this cycle

• Growth Calls
  Growth calls this cycle were regarding the Market day and with the Bitcoin2023 team to keep nailing down the details of how we will be taking part.
  Everything is almost ready.
  Starting a weekly growth call with @Jayboi23, @RadishXN and @verdeja who will help to kickstart the growth team.

• Overall keeping track of the performance of the support team
  The new support agents are working well: @darawhelan @luis3672 @suddenwhipvapor and @luis3672 will be making their first CR this cycle.

There are other applicants but under review as there is no need to add more people to the team.
I plan to step away from my support agent role in the near future to leave new contributors take on more responsibilities.

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases
We have had 183 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

[leo816]

Cycle 47 Report

The number of mediation tickets this cycle has increased from last cycle's. 102 closed mediation tickets on my end, but +45 open, on pazza's side he has also experienced an increase with 128 and 27 open that means a total 303 which is a reasonable increase, mainly due to the network congestion which has left some users with their trades on the mempool until today. Number of manual payouts have remained stable with 2 on my end and 1 from Pazza.

• No record of the calls were taken this cycle
  We've had weekly calls as usual + some growth calls
  and more related to bisq taking part on the Bitcoin 2023 Miami Conference.

Main points from this cycle:

• Dev Calls
  We had a follow up call on Bisq 2.0 and it's looking better each day. Hopefully we have a final release soon.

• Growth Calls
  Growth calls this cycle were regarding the Market day and with the Bitcoin2023 team to keep nailing down the details of how we will be taking part.
  Everything is almost ready.

• Overall keeping track of the performance of the support team
  The new support agents are working well: @darawhelan @luis3672 @suddenwhipvapor and @luis3672 . User strayorigin is starting off with the support role, he has shown a great commitment through the cycles without even being part of the team. Welcome!

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases
We have had 303 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

[leo816]

Cycle 48 Report

The number of mediation tickets this cycle has decreased from last cycle's.
95 closed mediation tickets on my end, but +20 open, on pazza's side he has also experienced a decreased with 89 and 18 open that means a total 184 which is a reasonable decrease and great news. Number of manual payouts have remained stable with 1 on my end and 2 from Pazza.

• No record of the calls were taken this cycle
  We've had weekly calls as usual + some growth calls
  and more related to bisq with regards to different Bitcoin companies that have reached out since Miami (Bitcoin 2023).

Main points from this cycle:

• Dev Calls
  We had a follow up call on Bisq 2.0 and it's looking better each day. Hopefully we have a final release soon.

• Growth Calls
  Helping contributors who are keen in helping to be constant.

• Overall keeping track of the performance of the support team
  The new support agents are working well: @darawhelan @luis3672 @suddenwhipvapor and @luis3672 . This will be strayorigin's first cycle as a full support agent, he has shown a great commitment through the cycles without even being part of the team. Welcome!

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases
We have had 148 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 48: **184**_
89 Pazza
95 Leo816 
- Different reasons for disputes: 

1. 19% Bank Problems
2. 11% Late Payments
3. 19% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 1% Usability
7. 10% Other

[leo816]

Cycle 49 Report

The number of mediation tickets this cycle has increased from last cycle's.
102 closed mediation tickets on my end, but +28 open, on pazza's side he has also experienced an increase with 97 and 19 open that means a total 199 which is a mild increase from las cycle. The number of manual payouts have increased drastically from 3 last cycle to a total of +15 this cycle, particularly towards the end of the cycle

• No record of the calls were taken this cycle
  We've had weekly calls as usual + some growth calls
  and more related to bisq with regards to different Bitcoin companies that have reached out since Miami.

Main points from this cycle:

• Dev Calls
  We had a follow up call on Bisq 2.0 and it's looking better each day. Hopefully we have a final release soon.

• Growth Calls
  Growing bisq markets in countries like nigeria with contributors who are keen in being constant when publishing offers.

• Overall keeping track of the performance of the support team
  The Support agents are working well: @darawhelan @luis3672 @suddenwhipvapor and @luis3672 . Strayorigin's has been showing a great level of understanding and effort when providing support through the channels.

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases
We have had 199 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 48: **184**_
89 Pazza
95 Leo816 
- Different reasons for disputes: 

1. 19% Bank Problems
2. 11% Late Payments
3. 19% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 49: **199**_
97 Pazza
102 Leo816 
- Different reasons for disputes: 

1. 22% Bank Problems
2. 8% Late Payments
3. 17% Trader not responding
4. 32% Bug
5. 11% Trade settled
6. 1% Usability
7. 9% Other

[leo816]

Cycle 50 Report

The number of mediation tickets this cycle has increased from last cycle's.
110 closed mediation tickets on my end, but +60 open, on pazza's side he has also experienced an increase with 112 and 24 open that means a total 222 which is a mild increase from las cycle. The number of manual payouts has slightly increased from last cycle to a total of +32 this cycle, particularly towards the end of the cycle.

• No record of the calls were taken this cycle
  We've had weekly calls as usual + some growth calls currently focused on market growth in Nigeria.

One call with regards to different Bitcoin companies that have reached out since Miami to study potential synergies.

Main points from this cycle:

• Dev Calls
  We had a follow up call on Bisq 2.0 and it's looking better each day.

• Growth Calls
  Growing bisq markets in countries like nigeria with contributors who are keen in being constant when publishing offers.

• Overall keeping track of the performance of the support team
  The Support agents are working well: @darawhelan @luis3672 @suddenwhipvapor and @luis3672. Strayorigin's has been showing a great level of understanding and effort when providing support through the channels. He has worked on a tutorial about the SPV resync

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases
We have had 222 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 48: **184**_
89 Pazza
95 Leo816 
- Different reasons for disputes: 

1. 19% Bank Problems
2. 11% Late Payments
3. 19% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 49: **199**_
97 Pazza
102 Leo816 
- Different reasons for disputes: 

1. 22% Bank Problems
2. 8% Late Payments
3. 17% Trader not responding
4. 32% Bug
5. 11% Trade settled
6. 1% Usability
7. 9% Other

_N of Issues cycle 50: **222**_
112 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 10% Late Payments
3. 14% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 0% Usability
7. 10% Other

[leo816]

Cycle 51 Report

• No record of the calls were taken this cycle
  We've had weekly calls as usual + some growth calls currently focused on market growth in Nigeria.

One call with regards to different Bitcoin companies that have reached out since Miami to study potential synergies.

Main points from this cycle:

• Dev Calls
  We had a follow up call on Bisq 2.0 and we are closer than ever

• Growth Calls
  Growing bisq markets in Nigeria

• Overall keeping track of the performance of the support team
  The Support agents are working well: @darawhelan @luis3672 @suddenwhipvapor @luis3672 and @strayorigin

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases
We have had 222 mediation cases this cycle.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 48: **184**_
89 Pazza
95 Leo816 
- Different reasons for disputes: 

1. 19% Bank Problems
2. 11% Late Payments
3. 19% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 49: **199**_
97 Pazza
102 Leo816 
- Different reasons for disputes: 

1. 22% Bank Problems
2. 8% Late Payments
3. 17% Trader not responding
4. 32% Bug
5. 11% Trade settled
6. 1% Usability
7. 9% Other

_N of Issues cycle 50: **222**_
112 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 10% Late Payments
3. 14% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 0% Usability
7. 10% Other

_N of Issues cycle 51: **0**_
112 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 10% Late Payments
3. 14% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 0% Usability
7. 10% Other

[leo816]

Cycle 52 & 53 Report

Cycle 52
The number of mediation tickets this cycle has increased from last cycle's.
163 closed mediation tickets on my end, but 24 open, on pazza's side he has also experienced an increase with 139 and 11 open that means a total 302 which is a considerable increase from las cycle. The number of manual payouts has slightly increased from last cycle to a total of +12 this cycle.

Cycle 53
The number of mediation tickets this cycle has decreased from previous cycle's.
39 closed mediation tickets on my end, but 30 open, on pazza's side he has also experienced an decreased with 116 and 36 open that means a total 155 which is a considerable decrease from las cycle. The number of manual payouts has slightly increased from last cycle to a total of +14 this cycle.

The high decrease in mediation cases on Cycle 53 is mainly due to late reporting on cycle 52 which made the number much higher on the previous cycle and much lower on this one. On average we are doing around 120 mediation tickets a month each which means closing 4 tickets a day. If we add the open cases we have (66 tickets), the total number would go up.
No bugs out of the ordinary, the number of manual payouts we have had to performed have continued increase through time. I've had more than usual trades with no payment information, I would say about 4 or 5 this cycle.

• No record of the calls were taken this cycle
  We've had weekly calls as usual getting updates from all of the support team + some growth calls discussing different topics.
  I've been approached by 2 companies that have offered to study potential synergies and help with several tasks regarding lightning implementation. They are on hold as we are not ready yet but we will be in touch with them again when the time is right.

Main points from this cycle:

• Dev Calls
  We have had follow up call on Bisq 2.0.
  Main tasks include coordinating and managing different roles that will be crucial for the deployment.

• Growth Calls
  Growing bisq markets in Nigeria. @jaiboy is in charge on that front and creating a following on Nostr although it's been difficult for him to grow and find guidance. I'm doing my best to instruct him but it requires time.

• Overall keeping track of the performance of the support team
  The Support agents are working well: @darawhelan @luis3672 @suddenwhipvapor @luis3672 and @strayorigin

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases
We have had 155 mediation cases this cycle and 302 on the previous one. I explain on the third paragraph of this report why the discrepancy and even though it looks like a considerable decrease, it's more stable than it looks.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 48: **184**_
89 Pazza
95 Leo816 
- Different reasons for disputes: 

1. 19% Bank Problems
2. 11% Late Payments
3. 19% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 49: **199**_
97 Pazza
102 Leo816 
- Different reasons for disputes: 

1. 22% Bank Problems
2. 8% Late Payments
3. 17% Trader not responding
4. 32% Bug
5. 11% Trade settled
6. 1% Usability
7. 9% Other

_N of Issues cycle 50: **222**_
112 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 10% Late Payments
3. 14% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 0% Usability
7. 10% Other

_N of Issues cycle 51: **180**_
99 Pazza
81 Leo816 
- Different reasons for disputes: 

1. 23% Bank Problems
2. 21% Late Payments
3. 11% Trader not responding
4. 11% Bug
5. 12% Trade settled
6. 6% Usability
7. 16% Other

_N of Issues cycle 52: **302**_
139 Pazza
163 Leo816 
- Different reasons for disputes: 

1. 16% Bank Problems
2. 21% Late Payments
3. 24% Trader not responding
4. 9% Bug
5. 12% Trade settled
6. 1% Usability
7. 17% Other

_N of Issues cycle 53: **154**_
116 Pazza
38 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 14% Late Payments
3. 18% Trader not responding
4. 20% Bug
5. 10% Trade settled
6. 2% Usability
7. 10% Other

[leo816]

Cycle 54 Report

Cycle 54
The number of mediation tickets this cycle has increased from last cycle's.
153 closed mediation tickets on my end, but 22 open, on pazza's side he has also experienced an increase with 117 and 14 open that means a total 270 which is a considerable increase from las cycle. The number of manual payouts has slightly increased from last cycle to a total of +12 this cycle.

The high increase in mediation cases on Cycle 53 is mainly due to late reporting on cycle 52 which made the number much lower on the previous one. On average we are doing around 120 mediation tickets a month each which means closing 4 tickets a day. The total number of open tickets has decreased (34 tickets), the total number would go up.
No bugs out of the ordinary, the number of manual payouts we have had to performed have continued increase through time. I've had only one trade with no payment information, I would say about 4 or 5 this cycle.

We have found a web editor for bisq 2 that can replace the previous role holder. Demo seems on point and we are closer than ever for the released.

• No record of the calls were taken this cycle
  We've had weekly calls as usual getting updates from all of the support team + some growth calls discussing different topics.

Main points from this cycle:

• Dev Calls
  We have had follow up call on Bisq 2.0.
  Main tasks include coordinating and managing different roles that will be crucial for the deployment.

• Growth Calls
  Growing bisq markets in Nigeria. @jaiboy is in charge on that front and creating a following on Nostr although it's been difficult for him to grow and find guidance. I'm doing my best to instruct him but it requires time.

• Overall keeping track of the performance of the support team
  The Support agents are working well: @darawhelan @luis3672 @suddenwhipvapor @luis3672 and @strayorigin

Calls have been done through matrix as usual. Improving the bisq 2.0 wiki.

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand.

Analysis of Mediation Cases
We have had 270 mediation cases this cycle and 155 on the previous one.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 48: **184**_
89 Pazza
95 Leo816 
- Different reasons for disputes: 

1. 19% Bank Problems
2. 11% Late Payments
3. 19% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 49: **199**_
97 Pazza
102 Leo816 
- Different reasons for disputes: 

1. 22% Bank Problems
2. 8% Late Payments
3. 17% Trader not responding
4. 32% Bug
5. 11% Trade settled
6. 1% Usability
7. 9% Other

_N of Issues cycle 50: **222**_
112 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 10% Late Payments
3. 14% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 0% Usability
7. 10% Other

_N of Issues cycle 51: **180**_
99 Pazza
81 Leo816 
- Different reasons for disputes: 

1. 23% Bank Problems
2. 21% Late Payments
3. 11% Trader not responding
4. 11% Bug
5. 12% Trade settled
6. 6% Usability
7. 16% Other

_N of Issues cycle 52: **302**_
139 Pazza
163 Leo816 
- Different reasons for disputes: 

1. 16% Bank Problems
2. 21% Late Payments
3. 24% Trader not responding
4. 9% Bug
5. 12% Trade settled
6. 1% Usability
7. 17% Other

_N of Issues cycle 53: **154**_
116 Pazza
38 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 14% Late Payments
3. 18% Trader not responding
4. 20% Bug
5. 10% Trade settled
6. 2% Usability
7. 10% Other

N of Issues cycle 54: 270
117 Pazza
153 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 18% Late Payments
3) 25% Trader not responding
4) 18% Bug
5) 15% Trade settled
6) 1% Usability
7) 7% Other

[leo816]

Cycle 55 Report

The number of mediation tickets this cycle has decreased from last cycle's.
110 closed mediation tickets on my end, and 16 open, on pazza's side he has also experienced an increase with 94 and 17 open which means a total 204 which is a considerable increase from las cycle's 270.
The number of manual payouts has slightly increased from last cycle to a total of +30 this cycle.

On average we are doing around 120 mediation tickets a month each which means closing 4 tickets a day. The total number of open tickets has remained constant (33 tickets).
Out of the ordinary this cycle there have been two variables, 1) the number of manual payouts we have had to performed has increased to an all time high (+30) and 2) The amount of trades with the bug of having no payment information for either the buyer or the seller is also at an all time high, I would say about 10-15 on this cycle from my side only.

• First demo of the web site for bisq 2.0 - Add Bisq 2 section to webpage and add download links bisq2#1033 (comment)

• No record of the calls were taken this cycle
  We've had weekly calls as usual getting updates from all of the support team + some growth calls discussing different topics.

Main points from this cycle:

• Dev Calls
  Coordinating roles for bisq 2.0 - We will have a call this week to discuss this.

• Growth Calls
  Growth Team lead will be appointed this role from now on. He will be in charge of that team from now on.

• Overall keeping track of the performance of the support team
  The Support agents are working well: @darawhelan @luis3672 @suddenwhipvapor @luis3672 and @strayorigin @MwithM
  The team has been handling all kinds of users and continue to be extremely helpful and respectful.
  Calls have been done through matrix as usual. Improving the bisq 2.0 wiki.

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand, no need to add extra members for now.

Analysis of Mediation Cases
We have had 204 mediation cases this cycle and 270 on the previous one.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 48: **184**_
89 Pazza
95 Leo816 
- Different reasons for disputes: 

1. 19% Bank Problems
2. 11% Late Payments
3. 19% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 49: **199**_
97 Pazza
102 Leo816 
- Different reasons for disputes: 

1. 22% Bank Problems
2. 8% Late Payments
3. 17% Trader not responding
4. 32% Bug
5. 11% Trade settled
6. 1% Usability
7. 9% Other

_N of Issues cycle 50: **222**_
112 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 10% Late Payments
3. 14% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 0% Usability
7. 10% Other

_N of Issues cycle 51: **180**_
99 Pazza
81 Leo816 
- Different reasons for disputes: 

1. 23% Bank Problems
2. 21% Late Payments
3. 11% Trader not responding
4. 11% Bug
5. 12% Trade settled
6. 6% Usability
7. 16% Other

_N of Issues cycle 52: **302**_
139 Pazza
163 Leo816 
- Different reasons for disputes: 

1. 16% Bank Problems
2. 21% Late Payments
3. 24% Trader not responding
4. 9% Bug
5. 12% Trade settled
6. 1% Usability
7. 17% Other

_N of Issues cycle 53: **154**_
116 Pazza
38 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 14% Late Payments
3. 18% Trader not responding
4. 20% Bug
5. 10% Trade settled
6. 2% Usability
7. 10% Other

N of Issues cycle 54: 270
117 Pazza
153 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 18% Late Payments
3) 25% Trader not responding
4) 18% Bug
5) 15% Trade settled
6) 1% Usability
7) 7% Other

_N of Issues cycle 55: **204**_
94 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 8% Bug
5. 13% Trade settled
6. 2% Usability
7. 17% Other

[leo816]

Cycle 56 Report

The number of mediation tickets this cycle has increased from last cycle's.
124 closed mediation tickets on my end, and 24 open, on pazza's side he has also experienced an increase with 119 and 18 open which means a total 243 which is a considerable increase from las cycle's 204.
The number of manual payouts has slightly increased from last cycle to a total of +22 this cycle.

On average we are doing around 120 mediation tickets a month each which means closing 4 tickets a day. The total number of open tickets has remained constant (33 tickets).
Out of the ordinary this cycle there have been two variables, 1) the number of manual payouts we have had to performed has decreased but remained constant (+22) and 2) The amount of trades with the bug of having no payment information for either the buyer or the seller also remains at an all time high, I would say about 10 on this cycle from my side only.

• First demo of the web site for bisq 2.0 - Add Bisq 2 section to webpage and add download links bisq2#1033 (comment)

• No record of the calls were taken this cycle
  This cycle we had a coordinaton call with regards to bisq 2.0 and the different roles that have been taken up.
  We've had weekly calls as usual getting updates from all of the support team + some growth calls discussing different topics.

Main points from this cycle:

• Dev Calls
  Coordinating roles for bisq 2.0 - We will have a call this week to discuss this.

• Growth Calls
  Growth team is now fully operational, Solomon has taken the lead and I trust that he will do a great job.

• Overall keeping track of the performance of the support team
  The Support agents are working well: @darawhelan @luis3672 @suddenwhipvapor @luis3672 and @strayorigin @MwithM
  The team has been handling all kinds of users and continue to be extremely helpful and respectful. We had some discussions about an interaction on telegram were users were being unpolite and an improvement from jayboi with regards to his answers on Nostr
  Calls have been done through matrix as usual.

Regarding support requests, besides the data from the overall mediation tickets, support messages via different platforms have remained constant, bugs, comments, issues... etc. The support team is handling well the current demand, no need to add extra members for now.

Analysis of Mediation Cases
We have had 234 mediation cases this cycle and 204 on the previous one.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 48: **184**_
89 Pazza
95 Leo816 
- Different reasons for disputes: 

1. 19% Bank Problems
2. 11% Late Payments
3. 19% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 49: **199**_
97 Pazza
102 Leo816 
- Different reasons for disputes: 

1. 22% Bank Problems
2. 8% Late Payments
3. 17% Trader not responding
4. 32% Bug
5. 11% Trade settled
6. 1% Usability
7. 9% Other

_N of Issues cycle 50: **222**_
112 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 10% Late Payments
3. 14% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 0% Usability
7. 10% Other

_N of Issues cycle 51: **180**_
99 Pazza
81 Leo816 
- Different reasons for disputes: 

1. 23% Bank Problems
2. 21% Late Payments
3. 11% Trader not responding
4. 11% Bug
5. 12% Trade settled
6. 6% Usability
7. 16% Other

_N of Issues cycle 52: **302**_
139 Pazza
163 Leo816 
- Different reasons for disputes: 

1. 16% Bank Problems
2. 21% Late Payments
3. 24% Trader not responding
4. 9% Bug
5. 12% Trade settled
6. 1% Usability
7. 17% Other

_N of Issues cycle 53: **154**_
116 Pazza
38 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 14% Late Payments
3. 18% Trader not responding
4. 20% Bug
5. 10% Trade settled
6. 2% Usability
7. 10% Other

N of Issues cycle 54: 270
117 Pazza
153 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 18% Late Payments
3) 25% Trader not responding
4) 18% Bug
5) 15% Trade settled
6) 1% Usability
7) 7% Other

_N of Issues cycle 55: **204**_
94 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 8% Bug
5. 13% Trade settled
6. 2% Usability
7. 17% Other

[leo816]

Cycle 57 Report

The number of mediation tickets this cycle has increased from last cycle's.
150 closed mediation tickets on my end, and 40 open, on pazza's side he has also experienced an increase with 144 and 21 open which means a total 294 closed and +350 if we count the open tickets which is a considerable increase from las cycle's 243.
The number of manual payouts has slightly increased from last cycle to a total of +33 this cycle (11 more than last cycle).

On average we are doing around 150 mediation tickets a month each which means closing 5 tickets a day. The total number of open tickets has also increased a little on my end (40 tickets).

Out of the ordinary this cycle there have been two variables,

1. the number of manual payouts we have had to performed has increased again to 33
2. The amount of trades with the bug of having no payment information for either the buyer or the seller remains at an all time high, I have had 15 on this cycle from my side only.

• Bisq 2.0 Market Day April 3rd - ⚡️ Bisq 2.0 Market Day - April 3rd 2024 growth#295

• No record of the calls were taken this cycle
  This cycle we had an update call with regards to bisq 2.0.

We've had the support weekly calls as usual getting updates from all of the support team + some growth calls discussions regarding the market day and the liquidity issue.

Main points from this cycle:

• Dev Calls
  Coordinating roles for bisq 2.0, bugs, improvements, potential issues and market making.

• Growth Calls
  Due to the decentralized nature, growth team is experiencing issues when trying to get things done.

• Overall keeping track of the performance of the support team
  Not much change from last cycle, the Support agents are working well: @darawhelan @luis3672 @suddenwhipvapor @luis3672 and @strayorigin @MwithM
  The team has been handling all kinds of users and continue to be extremely helpful and respectful.

Calls have been done through matrix as usual.

Regarding support, we are at an all time high with mediation, bisq 2.0 has also required quite a lot of work. So I predict that we will shortly need new team members for the support team to keep up with the demand. So far support messages via different platforms have remained constant about bugs, comments, issues... etc.

Analysis of Mediation Cases
We have had 294 mediation cases this cycle and 234 on the previous one.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 48: **184**_
89 Pazza
95 Leo816 
- Different reasons for disputes: 

1. 19% Bank Problems
2. 11% Late Payments
3. 19% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 49: **199**_
97 Pazza
102 Leo816 
- Different reasons for disputes: 

1. 22% Bank Problems
2. 8% Late Payments
3. 17% Trader not responding
4. 32% Bug
5. 11% Trade settled
6. 1% Usability
7. 9% Other

_N of Issues cycle 50: **222**_
112 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 10% Late Payments
3. 14% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 0% Usability
7. 10% Other

_N of Issues cycle 51: **180**_
99 Pazza
81 Leo816 
- Different reasons for disputes: 

1. 23% Bank Problems
2. 21% Late Payments
3. 11% Trader not responding
4. 11% Bug
5. 12% Trade settled
6. 6% Usability
7. 16% Other

_N of Issues cycle 52: **302**_
139 Pazza
163 Leo816 
- Different reasons for disputes: 

1. 16% Bank Problems
2. 21% Late Payments
3. 24% Trader not responding
4. 9% Bug
5. 12% Trade settled
6. 1% Usability
7. 17% Other

_N of Issues cycle 53: **154**_
116 Pazza
38 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 14% Late Payments
3. 18% Trader not responding
4. 20% Bug
5. 10% Trade settled
6. 2% Usability
7. 10% Other

N of Issues cycle 54: 270
117 Pazza
153 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 18% Late Payments
3) 25% Trader not responding
4) 18% Bug
5) 15% Trade settled
6) 1% Usability
7) 7% Other

_N of Issues cycle 55: **204**_
94 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 8% Bug
5. 13% Trade settled
6. 2% Usability
7. 17% Other

N of Issues cycle 56: 234
114 Pazza
120 Leo816

• Different reasons for disputes:

1) 20% Bank Problems
2) 15% Late Payments
3) 24% Trader not responding
4) 13% Bug
5) 13% Trade settled
6) 2% Usability
7) 13% Other

_N of Issues cycle 57: **294**_
144 Pazza
150 Leo816 
- Different reasons for disputes: 

1. 15% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 8% Bug
5. 15% Trade settled
6. 2% Usability
7. 15% Other

[leo816]

Cycle 58 Report

The number of mediation tickets this cycle has decreased from last cycle's.
85 closed mediation tickets on my end, and 65 open, on pazza's side he has also experienced a significant decrease with 110 and 25 open which means a total 195 closed and +300 if we count the open tickets which is a considerable decrease from las cycle's 290.
The number of manual payouts has slightly increased from last cycle to a total of +35 this cycle (2 more than last cycle).

On average we are doing around 145 mediation tickets a month each which means closing around 5 tickets a day. The total number of open tickets has also increased a little on my end (60 tickets).

Out of the ordinary this cycle we've just had the number of manual payouts that has increased again to 35.

• **Bisq 2.0 Market Day ** - ⚡️ Bisq 2.0 Market Day - April 3rd 2024 growth#295
  Was mentioned on the last report but given the kickstart, now there are consistently offers and still not huge amounts but slowly building up.

• **Bisq wiki update **
  I have been creating more educational content regarding bisq 2.0
  Specially heading up to the market day.

• No record of the calls were taken this cycle
  This cycle we had a few updated calls with regards to bisq 2.0.

We've had the support weekly calls as usual getting updates from all of the support team + some growth calls discussions regarding the market day perfromance and the liquidity issue on bisq 2.

Main points from this cycle:

• Dev Calls
  No dev call this cycle.
  Coordinating roles for bisq 2.0, bugs, improvements, potential issues and market making.

• Growth Calls
  Currently speaking to different organizers to maybe sponsor some events but currently undecided on any one conference.
  Due to the decentralized nature, growth team is experiencing issues when trying to get things done.

• Overall keeping track of the performance of the support team
  Not much change from last cycle, the Support agents are working well: @darawhelan @luis3672 @suddenwhipvapor @luis3672 and @strayorigin @MwithM
  The team has been handling all kinds of users and continue to be extremely helpful and respectful.

Calls have been done through matrix as usual.

Regarding support, we have experienced a decrease from last cycle's all time high mediation tickets, bisq 2.0 has also required quite a lot of work. So I predict that we will shortly need new team members for the support team to keep up with the demand. So far support messages via different platforms have remained constant about bugs, comments, issues... etc.

Analysis of Mediation Cases
We have had 294 mediation cases this cycle and 234 on the previous one.

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 48: **184**_
89 Pazza
95 Leo816 
- Different reasons for disputes: 

1. 19% Bank Problems
2. 11% Late Payments
3. 19% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 49: **199**_
97 Pazza
102 Leo816 
- Different reasons for disputes: 

1. 22% Bank Problems
2. 8% Late Payments
3. 17% Trader not responding
4. 32% Bug
5. 11% Trade settled
6. 1% Usability
7. 9% Other

_N of Issues cycle 50: **222**_
112 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 10% Late Payments
3. 14% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 0% Usability
7. 10% Other

_N of Issues cycle 51: **180**_
99 Pazza
81 Leo816 
- Different reasons for disputes: 

1. 23% Bank Problems
2. 21% Late Payments
3. 11% Trader not responding
4. 11% Bug
5. 12% Trade settled
6. 6% Usability
7. 16% Other

_N of Issues cycle 52: **302**_
139 Pazza
163 Leo816 
- Different reasons for disputes: 

1. 16% Bank Problems
2. 21% Late Payments
3. 24% Trader not responding
4. 9% Bug
5. 12% Trade settled
6. 1% Usability
7. 17% Other

_N of Issues cycle 53: **154**_
116 Pazza
38 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 14% Late Payments
3. 18% Trader not responding
4. 20% Bug
5. 10% Trade settled
6. 2% Usability
7. 10% Other

N of Issues cycle 54: 270
117 Pazza
153 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 18% Late Payments
3) 25% Trader not responding
4) 18% Bug
5) 15% Trade settled
6) 1% Usability
7) 7% Other

_N of Issues cycle 55: **204**_
94 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 8% Bug
5. 13% Trade settled
6. 2% Usability
7. 17% Other

N of Issues cycle 56: 234
114 Pazza
120 Leo816

• Different reasons for disputes:

1) 20% Bank Problems
2) 15% Late Payments
3) 24% Trader not responding
4) 13% Bug
5) 13% Trade settled
6) 2% Usability
7) 13% Other

_N of Issues cycle 57: **294**_
144 Pazza
150 Leo816 
- Different reasons for disputes: 

1. 15% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 8% Bug
5. 15% Trade settled
6. 2% Usability
7. 15% Other

N of Issues cycle 57: 195
110 Pazza
85 Leo816

• Different reasons for disputes:

1) 20% Bank Problems
2) 18% Late Payments
3) 22% Trader not responding
4) 6% Bug
5) 20% Trade settled
6) 2% Usability
7) 12% Other

[leo816]

Cycle 59 Report

The number of mediation tickets this cycle has remained steady from last cycle's.
108 closed mediation tickets on my end, and 35 open, on pazza's side he has also experienced a similar amount with 106 and 27 open which means a total 214 closed and almost 300 if we count the open tickets which is almost the same as las cycle's

The number of manual payouts has slightly increased from last cycle to a total of 29 this cycle

On average we are doing around 145 mediation tickets a month each which means closing around 5 tickets a day. This cycle is a little below average although we are still missing the report from the new mediator which should increase that number

Out of the ordinary this cycle we've had impersonators through all matrix channels that have created similar user ids and have sent private messages to people asking for their private key. We have made an effort responding as many messages as we could to get people to avoid these scammers but there is only so much we can do. In most cases they are not even in the bisq channels using those user names, so we can't kick them out of the rooms.

• luis3672 stepping in as mediator for bisq 1
  He is already a mediator for bisq 2 and has now also taken the role of mediator for bisq 1.
  I will stop contributing in bisq very shortly so I am trying to do the transition as smooth as possible.

• No record of the calls were taken this cycle

We've had the support weekly calls as usual getting updates from all of the support team + some growth calls discussions regarding the market day perfromance and the liquidity issue on bisq 2.

Main points from this cycle:

• Dev Calls
  No dev call this cycle.
  Coordinating roles for bisq 2.0, bugs, improvements, potential issues and market making.

• Overall keeping track of the performance of the support team
  Not much change from last cycle, the Support agents are working well: @darawhelan @luis3672 @suddenwhipvapor @luis3672 and @strayorigin @MwithM
  The team has been handling all kinds of users and continue to be extremely helpful and respectful.

Calls have been done through matrix as usual.

Regarding support, we have experienced an increase in demand from the matrix channels and mediation tickets are very similar from last cycle's.

Analysis of Mediation Cases
We have had 214 mediation cases this cycle,

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 48: **184**_
89 Pazza
95 Leo816 
- Different reasons for disputes: 

1. 19% Bank Problems
2. 11% Late Payments
3. 19% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 49: **199**_
97 Pazza
102 Leo816 
- Different reasons for disputes: 

1. 22% Bank Problems
2. 8% Late Payments
3. 17% Trader not responding
4. 32% Bug
5. 11% Trade settled
6. 1% Usability
7. 9% Other

_N of Issues cycle 50: **222**_
112 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 10% Late Payments
3. 14% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 0% Usability
7. 10% Other

_N of Issues cycle 51: **180**_
99 Pazza
81 Leo816 
- Different reasons for disputes: 

1. 23% Bank Problems
2. 21% Late Payments
3. 11% Trader not responding
4. 11% Bug
5. 12% Trade settled
6. 6% Usability
7. 16% Other

_N of Issues cycle 52: **302**_
139 Pazza
163 Leo816 
- Different reasons for disputes: 

1. 16% Bank Problems
2. 21% Late Payments
3. 24% Trader not responding
4. 9% Bug
5. 12% Trade settled
6. 1% Usability
7. 17% Other

_N of Issues cycle 53: **154**_
116 Pazza
38 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 14% Late Payments
3. 18% Trader not responding
4. 20% Bug
5. 10% Trade settled
6. 2% Usability
7. 10% Other

N of Issues cycle 54: 270
117 Pazza
153 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 18% Late Payments
3) 25% Trader not responding
4) 18% Bug
5) 15% Trade settled
6) 1% Usability
7) 7% Other

_N of Issues cycle 55: **204**_
94 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 8% Bug
5. 13% Trade settled
6. 2% Usability
7. 17% Other

N of Issues cycle 56: 234
114 Pazza
120 Leo816

• Different reasons for disputes:

1) 20% Bank Problems
2) 15% Late Payments
3) 24% Trader not responding
4) 13% Bug
5) 13% Trade settled
6) 2% Usability
7) 13% Other

_N of Issues cycle 57: **294**_
144 Pazza
150 Leo816 
- Different reasons for disputes: 

1. 15% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 8% Bug
5. 15% Trade settled
6. 2% Usability
7. 15% Other

N of Issues cycle 58: 195
110 Pazza
85 Leo816

• Different reasons for disputes:

1) 20% Bank Problems
2) 18% Late Payments
3) 22% Trader not responding
4) 6% Bug
5) 20% Trade settled
6) 2% Usability
7) 12% Other

_N of Issues cycle 59: **214**_
106 Pazza
108 Leo816 
- Different reasons for disputes: 

1. 14% Bank Problems
2. 33% Late Payments
3. 16% Trader not responding
4. 8% Bug
5. 18% Trade settled
6. 1% Usability
7. 10% Other

[leo816]

Cycle 60 Report

The number of mediation tickets this cycle has increased significantly from last cycle's.
57 closed mediation tickets on my end, and 2 open from unresponsive users, on luis3672's side he has also experienced an increase amount with 160 and +35 open which means a total 217 closed and a total of almost 400 if we estimate solomon's total tickets which should be roughly the same

The number of manual payouts has slightly increased from last cycle to a total of +40 this cycle

On average we are doing around 145 mediation tickets a month each which means closing around 5 tickets a day. This cycle is well above average although we are still missing the report from solomon which should increase that number to around double of what has been explained.

This cycle was quite busy because of the bitcoinj bug, the decrease of btc and seed nodes that led to unsuccessful SPV and DAO resyncs. Therefore the number of messages and complaints we have received has gone through the roof this past month.

We've had impersonators through all matrix channels as we did on the last cycle, usually dm'ing users privately and asking them to click on links as well as asking for users their private key. We have made an effort responding as many messages as we could to get people to avoid these scammers but there is only so much we can do. In most cases they are not even in the bisq channels using those user names, so we can't kick them out of the rooms.

• leo816 stepping down a mediator for bisq 1 after 60 cycles
  60 CYCLES, which means 5 years non stop, every single day.

I'm very proud of the support team we have developed and I trust that the next mediators will do an even better job.

Thank you all, I will continue to contribute but slowly fade away for other people to take more responsibility.

• No record of the calls were taken this cycle

We've had the support weekly calls as usual getting updates from all of the support team + some growth calls discussions regarding the market day perfromance and the liquidity issue on bisq 2.

Main points from this cycle:

• Dev Calls
  No dev call this cycle.
  Coordinating roles for bisq 2.0, bugs, improvements, potential issues and market making.

• Overall keeping track of the performance of the support team
  Not much change from last cycle, the Support agents are working well: @darawhelan @luis3672 @suddenwhipvapor @luis3672 and @strayorigin @MwithM
  The team has been handling all kinds of users and continue to be extremely helpful and respectful.

Calls have been done through matrix as usual.

Regarding support, we have experienced an increase in demand from the matrix channels and mediation tickets are very similar from last cycle's.

Analysis of Mediation Cases
We have had 217 mediation cases this cycle,

If I continue the mediation progression report, it would look like this:

Click to see report

Mediation Issues Report

N of Issues cycle 15: 85
38 Wiz
24 B Knight
23 Leo816

• Different reasons for disputes:

1) 20% Both parties agreed to cancel
2) 30% trader provided the wrong information
3) 50% User took longer to confirm/answer

N of Issues cycle 16: 111

44 Wiz
38 B knight
29 Leo816

• Different reasons for disputes:

1) 25% Both parties agreed to cancel
2) 20% trader provided the wrong information
3) 40% User took longer to confirm/answer
4) 15% buyer could not make the payment

N of Issues cycle 17: 128

52 Wiz
36 B knight
40 Leo816

• Different reasons for disputes:

1) 20% Stuck in Stage 2
2) 25% Banking issues, buyer couldn't make the payment
3) 55% BTC seller took longer to confirm/answer

Summary: the btc seller took longer to respond/ confirm the payment for

N of Issues cycle 18: 89

31 Huey735
21 B Knight
37 Leo816

• Different reasons for disputes:

1) 25% Stuck in Stage 2
2) 15% Banking issues (zelle and revolut)
3) 60% User behaviour- took longer to confirm/ answer (disagreements)

N of Issues cycle 19: 184

36 Huey735
75 B Knight
73 Leo816
Pending report Wiz

• Different reasons for disputes:

1) 40% Stuck in Stage 2
2) 10% Banking issues
3) 40% User took longer to confirm/ answer
4) 10% Failed Trades

N of Issues cycle 20: 160

82 Huey735
78 Leo816

• Different reasons for disputes:

1) 50% _BUGS_ (Stuck in Stage 2)
2) 22% Banking issues
3) 20% User took longer to confirm/ answer
4) 8% Failed Trades

N of Issues cycle 21: 160
Missing report from Huey735
160 Leo816

N of Issues cycle 22: 101
Missing report from Huey735
101 Leo816

• Different reasons for disputes:

1) 35% _BUGS_ (Stuck in Stage 2, button greyed out)
2) 25% Late Payments
3) 20% Trade already settled (former user took longer to confirm/answer)
4) 8% Failed Trades
5) 6% Stuck in Multisig
6) 6% Bank problems

Report from cycle 21 was a late report instead of midcycle like usually, reason why the amount is significantly larger than in previous cycles. Mediation tickets seem like there are more to me but it's just because we are now just two mediators working instead of 3 or 4.
On cycle 22 there is a considerable increase from 78 to 101 tickets. That means 3 new ones everyday.
Would like to also see Huey's report to compare.

N of Issues cycle 28: 107
54 Pazza
53 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 18% Late Payments
3) 17% Trader not responding
4) 9% Bug
5) 9% Trade settled
6)10% Usability
7) 7% Other

N of Issues cycle 29: 139
67 Pazza
72 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 20% Late Payments
3) 7% Trader not responding
4) 13% Bug
5) 8% Trade settled
6)10% Usability
7) 17% Other

N of Issues cycle 30: 104
52 Pazza
52 Leo816

• Different reasons for disputes:

1) 24% Bank Problems
2) 7% Late Payments
3) 12% Trader not responding
4) 13% Bug
5) 24% Trade settled
6)2% Usability
7) 20% Other

N of Issues cycle 32: 117
55 Pazza
62 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 30% Late Payments
3) 18% Trader not responding
4) 10% Bug
5) 10% Trade settled
6)2% Usability
7) 8% Other

N of Issues cycle 33: 147
68 Pazza
79 Leo816

• Different reasons for disputes:

1) 30% Bank Problems
2) 12% Late Payments
3) 8% Trader not responding
4) 14% Bug
5) 10% Trade settled
6)2% Usability
7) 24% Other

N of Issues cycle 34: 136
58 Pazza
78 Leo816 (made a late summary of disputes)

• Different reasons for disputes:

1) 31% Bank Problems
2) 7% Late Payments
3) 10% Trader not responding
4) 16% Bug
5) 8% Trade settled
6)2% Usability
7) 26% Other

N of Issues cycle 35: 200
90 Pazza
110 Leo816 (made the report 6 dayes later)

• Different reasons for disputes:

1) 16% Bank Problems
2) 11% Late Payments
3) 13% Trader not responding
4) 16% Bug
5) 13% Trade settled
6)1% Usability
7) 30% Other

N of Issues cycle 36: 193
100 Pazza
93 Leo816

• Different reasons for disputes:

1) 25% Bank Problems
2) 13% Late Payments
3) 10% Trader not responding
4) 9% Bug
5) 20% Trade settled
6)1% Usability
7) 22% Other

N of Issues cycle 37: 192
117 Pazza
75 Leo816

• Different reasons for disputes:

1) 27% Bank Problems
2) 11% Late Payments
3) 15% Trader not responding
4) 16% Bug
5) 9% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 38: **201**_
74 Pazza
75 Leo816 

- Different reasons for disputes: 

1. 20% Bank Problems
2. 9% Late Payments
3. 18% Trader not responding
4. 14% Bug
5. 10% Trade settled
   6)1% Usability
6. 27% Other

N of Issues cycle 39: 223
121 Pazza
103 Leo816

• Different reasons for disputes:

1) 10% Bank Problems
2) 15% Late Payments
3) 19% Trader not responding
4) 18% Bug
5) 16% Trade settled
6)1% Usability
7) 21% Other

_N of Issues cycle 40: **159**_
87 Pazza
72 Leo816 

- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 13% Bug
5. 18% Trade settled
   6)0a% Usability
6. 9% Other

N of Issues cycle 40: 143
79 Pazza
64 Leo816

• Different reasons for disputes:

1) 21% Bank Problems
2) 16% Late Payments
3) 24% Trader not responding
4) 12% Bug
5) 11% Trade settled
6)1% Usability
7) 15% Other

_N of Issues cycle 42: **280**_
135 Pazza
145 Leo816 
- Different reasons for disputes: 

1. 29% Bank Problems
2. 12% Late Payments
3. 18% Trader not responding
4. 11% Bug
5. 13% Trade settled
6. 1% Usability
7. 16% Other

N of Issues cycle 43: 273
165 Pazza
118 Leo816

• Different reasons for disputes:

1) 28% Bank Problems
2) 8% Late Payments
3) 15% Trader not responding
4) 31% Bug
5) 8% Trade settled
6) 1% Usability
7) 9% Other

_N of Issues cycle 47: **302**_
155 Pazza
147 Leo816 
- Different reasons for disputes: 

1. 20% Bank Problems
2. 12% Late Payments
3. 16% Trader not responding
4. 32% Bug
5. 8% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 48: **184**_
89 Pazza
95 Leo816 
- Different reasons for disputes: 

1. 19% Bank Problems
2. 11% Late Payments
3. 19% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 1% Usability
7. 10% Other

_N of Issues cycle 49: **199**_
97 Pazza
102 Leo816 
- Different reasons for disputes: 

1. 22% Bank Problems
2. 8% Late Payments
3. 17% Trader not responding
4. 32% Bug
5. 11% Trade settled
6. 1% Usability
7. 9% Other

_N of Issues cycle 50: **222**_
112 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 10% Late Payments
3. 14% Trader not responding
4. 30% Bug
5. 10% Trade settled
6. 0% Usability
7. 10% Other

_N of Issues cycle 51: **180**_
99 Pazza
81 Leo816 
- Different reasons for disputes: 

1. 23% Bank Problems
2. 21% Late Payments
3. 11% Trader not responding
4. 11% Bug
5. 12% Trade settled
6. 6% Usability
7. 16% Other

_N of Issues cycle 52: **302**_
139 Pazza
163 Leo816 
- Different reasons for disputes: 

1. 16% Bank Problems
2. 21% Late Payments
3. 24% Trader not responding
4. 9% Bug
5. 12% Trade settled
6. 1% Usability
7. 17% Other

_N of Issues cycle 53: **154**_
116 Pazza
38 Leo816 
- Different reasons for disputes: 

1. 26% Bank Problems
2. 14% Late Payments
3. 18% Trader not responding
4. 20% Bug
5. 10% Trade settled
6. 2% Usability
7. 10% Other

N of Issues cycle 54: 270
117 Pazza
153 Leo816

• Different reasons for disputes:

1) 22% Bank Problems
2) 18% Late Payments
3) 25% Trader not responding
4) 18% Bug
5) 15% Trade settled
6) 1% Usability
7) 7% Other

_N of Issues cycle 55: **204**_
94 Pazza
110 Leo816 
- Different reasons for disputes: 

1. 25% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 8% Bug
5. 13% Trade settled
6. 2% Usability
7. 17% Other

N of Issues cycle 56: 234
114 Pazza
120 Leo816

• Different reasons for disputes:

1) 20% Bank Problems
2) 15% Late Payments
3) 24% Trader not responding
4) 13% Bug
5) 13% Trade settled
6) 2% Usability
7) 13% Other

_N of Issues cycle 57: **294**_
144 Pazza
150 Leo816 
- Different reasons for disputes: 

1. 15% Bank Problems
2. 15% Late Payments
3. 20% Trader not responding
4. 8% Bug
5. 15% Trade settled
6. 2% Usability
7. 15% Other

N of Issues cycle 58: 195
110 Pazza
85 Leo816

• Different reasons for disputes:

1) 20% Bank Problems
2) 18% Late Payments
3) 22% Trader not responding
4) 6% Bug
5) 20% Trade settled
6) 2% Usability
7) 12% Other

_N of Issues cycle 59: **214**_
106 Pazza
108 Leo816 
- Different reasons for disputes: 

1. 14% Bank Problems
2. 33% Late Payments
3. 16% Trader not responding
4. 8% Bug
5. 18% Trade settled
6. 1% Usability
7. 10% Other

N of Issues cycle 60: 217
160 Luis3672
57 Leo816
? Solomon
? Pazza

• Different reasons for disputes:

1) 14% Bank Problems
2) 33% Late Payments
3) 16% Trader not responding
4) 8% Bug
5) 18% Trade settled
6) 1% Usability
7) 10% Other