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L1 Support Agent #64

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cbeams opened this issue Jan 8, 2018 · 312 comments
Open

L1 Support Agent #64

cbeams opened this issue Jan 8, 2018 · 312 comments
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team:support https://bisq.wiki/Support_Team

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@cbeams
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cbeams commented Jan 8, 2018

Docs: https://bisq.wiki/Support_Agent
Team: @bisq-network/l1-support-agents

@cbeams
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cbeams commented Jan 8, 2018

@alexej996, I've assigned you to this new role, as you have in fact been doing this kind of 'Support Staff' work in addition to your Forum Operator (#19) role. As mentioned in the description above, it would be good if we can get an additional couple people helping you with this work in a dedicated way. If there are frequent forum contributors you'd like to invite to take this on, please do!

cbeams added a commit that referenced this issue Jan 9, 2018
@cbeams cbeams added the Epic label Jan 13, 2018
@cbeams cbeams self-assigned this Jan 31, 2018
@cbeams
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cbeams commented Feb 1, 2018

2018.01 report

This month was all about support. With the timeout and transaction broadcast failure bugs in v0.6.3 and v0.6.4, we had around 60 total reimbursements to handle over the last month or so. In the process, we created the https://github.com/bisq-network/support repository, including the reimbursements project board at https://github.com/bisq-network/support/projects/1, all of which made a big difference in managing all this stuff. We came up with the process detailed in https://github.com/bisq-network/support#35 for how to deal with these reimbursements in a very efficient way, and in the end I think it's safe to say that users have been happy with the service they got. I've been keeping a collection of the heartfelt thank-you emails I've gotten after people got their reimbursements back. I have about a half-dozen now, which sort of makes it all worth it. I figure for every one of those I get, there's probably another few people at least who are really happy, but just didn't write anything about it. There have been zero upset or dissatisfied users in this process, so far as I know.

I won't be able to do support like that for much longer into the future, and hopefully we won't need it in such an intense way any time soon, but it's a good thing that we have systems and processes in place for dealing with this stuff if and when it does come back up. As Bisq really grows, we'll need people doing one kind of support or another all day long. It would be great to have some of those people get started now.

I've been thinking actually, that we might want to reach out via Twitter, Reddit, and elsewhere to up and coming Bitcoin developers who want to get their hands dirty with a real Bitcoin project by helping support its users. I still learn stuff every day when I do this work, it's an amazing education, really.

/cc bisq-network/compensation#35

@cbeams
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cbeams commented Feb 28, 2018

2018.02 report

This month was much lighter support-wise, but there were still a handful of reimbursements to process, and I still haven't gotten to them. There were also several out-of-the ordinary support requests that took special handling from me and @ManfredKarrer.

In general, I struggled to keep on top of support issues this month, and I don't foresee the situation getting better. This role needs to be transitioned soon to people who can care for it.

By this time next month, I will get out a recruiting communication out about the opportunity of contributing support work for Bisq. In particular, I think we can reach out to smart and capable, technical people who are still relatively new to Bitcoin but want to get involved deeply with it. These people would have a lot to gain from doing support work for Bisq. They would be required to learn about Bisq (and therefore many aspects of Bitcoin) in a deep way—so deep that they end up being able to address virtually any problem that comes up for users. This would be an excellent, apprenticeship-style approach to building technical skills with Bitcoin. The ideal arrangement would be working with young developers who naturally evolve from doing support work to fixing simple bugs that they encounter in support issues, to taking on larger and larger development responsibilities, eventually training other new developers how to do support and transitioning themselves on to dedicated dev work.

/cc bisq-network/compensation#40

@cbeams
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cbeams commented Apr 4, 2018

2018.03 report

From last month's update:

By this time next month, I will get out a recruiting communication out about the opportunity of contributing support work for Bisq.

I sent out the following tweets to this effect, and we'll see what comes of them. About 10 people joined our Slack workspace right afterward, and some conversations have started.

From https://twitter.com/bisq_network/status/981216134220468224:

image

Otherwise, support efforts were fairly light this month. There have been 10 or so new reimbursement issues, and I'll issue the next batch reimbursement for them in bisq-network/support#76 later this week.

Many thanks to @alexej996 for continuing to do excellent first-line support on the Bisq Forum. I very rarely have to check anything there myself these days.

/cc bisq-network/compensation#57

@cbeams
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cbeams commented May 4, 2018

2018.04 report

@cbeams serviced a batch reimbursement (bisq-network/support#76) this month.

@alexej996 continues to do first-line support via the Bisq Forum, and for the most part, I never see escalations, which I take to mean that he fully resolves most issues that come up there.

@alexej996, going forward I'd like to draw a clean separation between the Forum Operator role (#19) and the Support Staff role. You're playing both of these roles, and you've been reporting on the Forum Operator role every month, which is great, but could you begin reporting here every month too? I think what we want to see in from reporting on this role is information about how many support requests we're getting every month, what kind of common issues people are running into, etc. I realize this isn't very specific what I'm saying here, and we can talk further about it, but my main point is that since you're actually our main support staff right now, it would be good to have you reporting on how it's going here, and helping raise awareness about what's missing / what's trending / what we need.

I'd like to have you take the primary position here, and I'll take a backseat as secondary, and stop doing monthly reports on my side. Let me know if this works for you, thanks.

/cc bisq-network/compensation#68

@alexej996
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Sure. I will think of something when it comes to writing monthly reports for this role in the future.
Most likely I will follow your advice on it. 👍

@cbeams
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cbeams commented May 4, 2018

Thanks, @alexej996. I've updated the description to reflect that you're primary now.

@cbeams
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cbeams commented May 8, 2018

See my comments on this role in the context of @alexej996's current monthly compensation request at bisq-network/compensation#60 (comment)

@alexej996
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alexej996 commented May 29, 2018

2018.5 update

One of most common issues users always seemed to have on the forum are timeouts when taking offers and lost trading fees as a result. Since these times of issues are handled and refunded by Chris, I usually just advise them to contact him, although Manfred stepped in for one of these this month.

There were multiple users on the forum getting exceptions regarding duplicate transactions in their wallets. Manfred also assisted on this one and these users seemed to recover their funds successfully.

There were some general questions about some payment methods on the forum this month that @alfsbs agreed to answer, since I wasn't familiar with them. He was really helpful about this.

We also had users trying to recover their funds from their older Bisq wallets that used Dash as a base currency. We also had some people asking general questions about development and running on CentOS. Users also seem to be asking for some features commonly, such as fiat fixed offers and chatting between traders. There is also one user on reddit asking about identity verification during the dispute process and why it is necessary, I wasn't really able to answer that question for him as I am generally not that familiar with the fiat side of things.

@ghost
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ghost commented Jun 4, 2018

Hello support staff !,
Just to let you know that, if you agree, since I have anyway the https://bisq.community/ and Slack tabs always open, I could try to help with the few I'm able (which is indeed few atm).
I'm in the GMT+1 timezone, I'm usually on (or not far away) my computers in the 07:00-20:00 interval.
If you find it useful, we may advertise here when we are absent (or in a private agenda somewhere), in order to insure there is always somebody present ?
For my part, I'm afk always on monday 08:00-13:00 GMT+1.

@alexej996
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That sounds great to me :) Come and help out whenever you can and you can request a compensation at the end of the month.

I don't really have any specific times I am not available, but I am usually around in the 12:00-02:00 GMT interval.

@cbeams
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cbeams commented Jun 5, 2018

As a general note to @HarryMacfinned and anyone else who wishes to perform support services in the future, there's really no permission required. Simply help people out in whichever forums and channels you choose, and then submit a compensation request at the end of the month with links to your work. The first few times around, you'll want to be explicit in your compensation requests, linking to as many of your support interactions as possible. As the months go by, and you build a reputation, it will be less necessary to link to everything, and you can start to report more in the aggregate, much as @alexej996 does now. In the beginning, though, everyone will want to know whether the kind of support you're providing is the kind of support we as stakeholders want to reward with BSQ, so folks will want to review your links as a way of figuring that out.

@darawhelan
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Cycle 62

This cycle was quiet for me. Not many support queries dealt with.

I supported 11 users on Matrix

Attended team meetings this cycle.

Still need to action

  • Update some of the wiki pages that has some outdated information
Additional info

Report

06.08.24 User with bank questions
08.08.24 User wanting to update their revtag
15.08.24 User needing multiple resyncs
17.08.24 Using Bisq on Mac
18.08.24 GitHub Question
19.08.24 Scammer report
28.08.24 User with out of sync wallet
30.08.24 Questions about dispute process
31.08.24 Mediation questions
01.09.24 SPV resync questions
02.09.24 Trading questions

@suddenwhipvapor
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Cycle 63

List of 109 Bisq1 support actions
  • 2024-09-05
    Telegram: best os for bisq
    GitHub: canceling bisq2 trade when peer is unresponsive
  • 2024-09-07
    GitHub: framing bisq easy security model
    Telegram: increase f2f trading
    Telegram: using bisq from cafe's wifi
  • 2024-09-08
    Telegram: marketing on twitter
    Telegram: limits in altcoins trades
  • 2024-09-09
    Matrix: appimage distribution
  • 2024-09-10
    Matrix: banks and trading multiple times with same peer
    Matrix: keep in contact after trade closed
    Matrix: DM: peer wants to cancel trade after deposit confirmed
  • 2024-09-11
    Telegram: adding altcoins
    Telegram: how do I open an account
    Matrix: checking bsq balance
  • 2024-09-12
    Matrix: many unconfirmed bsq utxos
    Matrix: been a day since bitcoin confirmation already!
    Matrix: bsq swaps showing as unconfirmed
    Matrix: showing notification for ghost trade on bisq2
    Telegram: very few btc nodes
    Telegram: stuck on 2 btc peers on start
  • 2024-09-13
    Matrix: "leo." scammer at it again
    Matrix: offer invalid for missing maker fee
    Matrix: buyer made payment with a completely different account
    Matrix: reassuring bisq2 scam victim abouy bisq1 security
  • 2024-09-14
    Forum: payment sent button bug
    Telegram: signature verification output from kleopatra
    Telegram: popup after taking offers hangs
    Telegram: snapshot height mismatch
    Matrix: getting first btc in bisq2
  • 2024-09-15
    Matrix: 0 tor connections in bisq2
    Matrix: telegram group
    Matrix: no tor peers on bisq2
    Telegram: no tor connections on bisq2
    Telegram: lightning support on bisq2
  • 2024-09-16
    Telegram: no connections on bisq2
    Telegram: buying btc in syria
    Telegram: use l-usdt
    Matrix: trying to fix a bsq balance reported as unconfirmed
    Matrix: notifications apk for grapheneos
  • 2024-09-17
    Matrix: 0 peers connected in bisq2
    Matrix: speed up withdraw
    Telegram: bisq1 vs bisq2
  • 2024-09-18
    Telegram: convert btc to xmr
  • 2024-09-19
    Telegram: deactivate open offers
  • 2024-09-20
    Telegram: buy with credit cards
    Telegram: payment methods
    Telegram: trading with cash from phone
    Telegram: mitrating from bisq1 to bisq2?
    Matrix: connect to umbrel
    Matrix: multisig in bisq
  • 2024-09-21
    Telegram: negative review on trustpilot
    Telegram: use bisq as wallet
    Telegram: bisq api
    Telegram: safety of open source code
  • 2024-09-22
    Telegram: few bitcoin connections
    Matrix: cannot sync bisq2
  • 2024-09-23
    Matrix: fixing peers protobuf
    Telegram: 0 btc peers during spv resync
    Telegram: haveno
  • 2024-09-24
    Matrix: no peers on bisq2
    Matrix: directing users to place updated protobuf file
    Telegram: add north europe payment method
    Telegram: larger or smaller trades?
  • 2024-09-25
    Telegram: bisq liquidity
    Matrix: DM: address reuse bug
  • 2024-09-26
    Telegram: send twice to deposit?
    Telegram: covert to altcoins
  • 2024-09-27
    Telegram: setting up revolut account
    Matrix: wise converted currency automatically
  • 2024-09-28
    Telegram: offer taken and confirmed, but not on bisq
  • 2024-09-29
    Telegram: use tag instead of email with wise account
    Telegram: scammers in the group
    Telegram: buy from AU account
    Telegram: liquidity and mobile client
    Telegram: trade with xmr
    Telegram: where do fees go
    Telegram: does deposit come back?
    Matrix: issue with xmr auto-confirm
  • 2024-09-30
    Forum: missing bsq
    Telegram: use debit cards?
    Telegram: minum btc amount to buy
    Telegram: what gives security to trades
  • 2024-10-01
    Matrix: receiver could not process message
    Matrix: 6 log files rotated in a few hours
    Telegram: is bisq secure
  • 2024-10-02
    Telegram: looking for bank transfer offers
    Telegram: bisq1 taking most of the cpu
    Telegram: sepa sent, seller still waiting for release
    Telegram: btc payout much more expensive than mempool
    Matrix: what happens if there is a scam
    Matrix: notifications app reporting issue with token
    Forum: importing seed into sparrow deals no funds
  • 2024-10-03
    Telegram: bisq 1 wallet features and bugs (?)
    Telegram: paypal
    Telegram: sell for inr
    Telegram: DAO not syncing
    Forum: alejandro key expired
    Matrix: deposit failed, get back lost fees
  • 2024-10-04
    Telegram: what about security deposit
    Telegram: strategy to get private trades on the blockchain
    Telegram: offer validity time in bisq2
    Telegram: is bisq2 released
    Telegram: who is behind bisq
    Matrix: buyerverifiespayouttx issue
    Matrix: deposit missing in mempool
  • 2024-10-05
    Telegram: bisq1 logs rotation
    Telegram: markets.bisq.nework
    Matrix: scammer impersonating leo
    Matrix: switching from sepa instant to normal sepa mid trade
List of 68 Bisq2 support/moderation actions
  • 2024-09-05
    revolut holding payment made
    info about reputation from bisq1 accounts
    buying at spot price?
  • 2024-09-06
    penalty for traders not completing their part
    btc at spot price?
  • 2024-09-07
    security model in bisq2 vs bisq1
    musig eta
    checking users reputation
    nokyc with aware peer
  • 2024-09-08
    trade xmr > btc > xmr
    verify if received btc is clean
    buy xmr
    100$ offers
  • 2024-09-09
    connecting own node?
    good first issues
  • 2024-09-10
    burnt bsq but reputation not showing
    total trade stats?
    reviewing each other after a trade
    few offers visible
  • 2024-09-11
    reputation not showing after burn
    cannot find zelle offers
    exchanging 1 million usdt
  • 2024-09-12
    switing lightning to onchain midtrade
    fiat secity deposits
    complaining about needing btc to buy btc on bisq1
    buy with alipay
    faster payments
  • 2024-09-13
    bank transfer vs faster payments
    user form china wants to buy usdt
  • 2024-09-14
    btc centrality in bisq
  • 2024-09-15
    no rep after burn
  • 2024-09-18
    altcoins on bisq2
    lightning invoice taking more time to complete
    details of transfer on zelle
    minimum repscore increase
    trade xmr on bisq2
  • 2024-09-19
    DM: burnt bsq, rep not showing
    using cash by mail
    bsq burning costs
    fsmexception error
  • 2024-09-20
    have money in paypal
    getting reputation
    burn rep not showing
  • 2024-09-22
    light theme?
  • 2024-09-23
    DM: burned bsq but rep not showing
  • 2024-09-24
    cash by mail
  • 2024-09-26
    inherent privacy of btc in windows
    buyer makers ghosting after taking offer
    bisq2 vs 1
    buy xmr
  • 2024-09-27
    legality of bisq in europe
    security of windows for privacy
    receive to metamask
  • 2024-09-28
    security model
  • 2024-09-29
    buy very large amount
    buyer rejected offer immediately
    btc received, but trade is still shown as pending
  • 2024-09-30
    looking for larger trades
    remove dangling trade
  • 2024-10-01
    DM: best payment method
    receiving lightning btc
  • 2024-10-02
    user making false statements about reputation (?)
    how to check your own reputation
    complains about not being able to sell without reputation
    mod: being reported by disgruntled user because I politely called him out on blatantly false information he spread on how reputation works
  • 2024-10-03
    altcoins trade
    trade with xmr
  • 2024-10-05
    wen musig

@strayorigin
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For Cycle 63

Summary of contributions

  • Assisted users in the Support Matrix chat
  • Assisted users in the General Matrix chat
  • Assisted users via direct messages on Matrix
  • Assisted users in the Bisq Telegram group
  • Assisted users in Bisq 2 chats
  • Attended support calls
Detail log of support work
September 5 Telegram: Bisq Bisq 2 vs Bisq 1 discussion
September 5 Bisq 2: Private Chats Question about error while taking offers
September 5 Matrix: Contrib Internal Attended contributor call
September 6 Matrix: General Signed account issue
September 11 Matrix: Support Call Active on weekly support call
September 11 Matrix: Support ignored peers
September 11 Matrix: Support concern about bank warning
September 13 Matrix: Support Zelle issues
September 14 Matrix: Support finding closed mediation in history
September 14 Matrix: Support trade time question/dispute process
September 14 Matrix: Support Concern about slow trader/trade time explained
September 15 Matrix: Support banking issues
September 16 Matrix: General finding your mediator
September 18 Telegram: Bisq Warning about scammer
September 18 Matrix: Support Call Active on weekly support call
September 25 Matrix: Support Call Active on weekly support call
September 26 Matrix: Support trade time question
September 30 Matrix: Contrib Internal discussion about potential mobile user base
October 1 Matrix: Support spv resync / stuck trade
October 2 Matrix: Support Call Active on weekly support call
October 3 Telegram: Bisq Issues verifying PGP signature after download
October 3 Telegram: Bisq Concerns about scammer contacting user directly
October 3 Telegram: Bisq Questions about Bisq 2 safety
October 3 Telegram: Bisq Running 2 instances on 1 machine
October 3 Telegram: Bisq Questions about deposit for trades
October 3 Telegram: Bisq Bisq 2 Backup/restore
October 3 Telegram: Bisq Concerns about CPU usage on BIsq 1
October 3 Matrix: Support Failed trades
October 3 Matrix: Support min deposit / bisq 2 / xmr trades
October 3 Matrix: Support spv resync / failed trade
October 3 Matrix: Support btc node connection issues
October 3 Matrix: Support DAO sync issues
October 3 Matrix: Support concern about possible scammer
October 3 Matrix: Support SPV Resync
October 3 Matrix: Support Warning about scammer dming people
October 3 Matrix: Contrib Internal Attended contributor call
October 4 Matrix: Support SPV Resync/New data dir
October 4 Matrix: Support Cancel trade after taken
October 4 Matrix: General Buyer unable to send fiat/dispute process
October 4 Bisq 2: Support->Assistance seller questions/reputation
October 5 Matrix: Support Sending sepa rather than sepa instant
October 5 Bisq 2: Support->General Linux popup size issue
October 6 Bisq 2: Discussions->Bisq gaining reputation
October 7 Matrix: Support Trade not progressing in the UI
October 7 Matrix: Support Concern about names not matching on sepa transfer
October 7 Matrix: Support Dispute process
October 7 Matrix: Support Bisq 2 user profile question
Current plans for this upcoming cycle:
- Continue to monitor and assist users in Matrix support chat room
- Continue to monitor and assist users in Bisq telegram group
- Assist in other support groups/channels/forums as needed
- Clean up some wiki pages, as noted from recent browsing (typos, etc)
- Attend weekly support calls

@MwithM
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MwithM commented Oct 8, 2024

For Cycle 63

A normal cycle, except I reported 2 chargeback attempt claims to mediators but I haven't followed them.

Items

5
tg bsq on xmr trades
tg long conversation introducing new user
6
tel first trade feedback link does not work
7
8
forum translate bisq
9
tel dispute resolution
10
tel account limits
bisq.markets not working
11
forum backup
12
red filter offers
13
tel
prove payments, sec deposit
Bisq 2 “migration”
14
tel
ACH
Bisq available in NJ
Banning traders
16
forum trader lost data
17
tel xmr and ltc
banning users for insulting each other
Sec deposit high when taking the smaller amount for range offers
tutorials about bisq
using other people's account
mat
spv resync
18
forum bisq reinstalled during trade (lost data)
19
mat no offers shown
20
tel
aud to xmr
private payment methods
red amazon cards
21
tel
wait to step 2 on trading
security deposit, how much to lock
22
tel credit card
bug bounty program
connectivity issues bisq2
contacting devs
red buys usdt, has no eth to move them
23
tel
stuck tx, spv resync
mat
dm connectivity issues in bisq 2
24
tel
backup, payment accounts
reputation (previous trades)
mat
spv resync
bisq.markets down
25
tel
delete paymen account
mat
finding directory data in bisq 2
connectivity issues
26
red bisq 2 connectivity issues
mat payID AUD more than 24h
xmr payment received but not found at wallet
27
tg account signing
wait for peer to open mediation
28
tg mod
29
tg wallet basics
30
tg AUD volume
peer does not reply, change account during a trade
1 oct
tg
Differences between bisq 1 and 2
Big trades, f2f
tg sp
account limits
mat
bank says sending to account is suspicious
2
tg Bisq multisig will be ported to bisq 2
payment sent button does not work
3
mat bank account for trading
forum payment not sent
4
tg Send BSQ
Pay id
public key updated, import & verify
Create 2 bisq instances
red mining fees
5
tg trading fiat - xmr
7
tg legacy addresses

@darawhelan
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darawhelan commented Oct 8, 2024

Cycle 63

This cycle was still fairly quiet for me.

I supported 24 users on Matrix

Attended team meetings this cycle.

Still need to action

  • Update some of the wiki pages that has some outdated information
Additional info

Report

07.09.24 Message deliverability issues
07.09.24 Mediation questions
12.09.24 Mediation questions
15.09.24 Questions about payment methods
17.09.24 Questions about how to trade on Bisq
18.09.24 Questions about how to open mediation
20.09.24 Messaging problems in Bisq app
20.09.24 Zelle questions
22.09.24 User with bank questions
23.09.24 Failed trade support
25.09.24 Scammer report
28.09.24 User that lost data during a trade
30.09.24 User with missing logs for a trade in mediation
30.09.24 Questions about payment methods
30.09.24 Matrix questions
03.10.24 User unable to delete a payment account due to having an open offer
03.10.24 User needing to consolidate bitcoin for wallet to be able to trade
03.10.24 User with problems sending receiving messages in trader char
04.10.24 User unable to get to 4 bitcoin connections to trade
04.10.24 Questions about Bisq vs Robosats
05.10.24 Failed trade
07.10.24 User with trade in arbitration but funds have paid out in mediation
07.10.24 Questions from potential new contributor
08.10.24 Charge-back questions

@luis3672
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Cycle 63

  • I've been available on matrix every day and joined the weekly support call every week.

Here is a more detailed review of my work:

Click to see report

06.09.24 - Matrix: User needed help reaching his mediator
08.09.24 - Matrix: Late payment, user didn’t know if he could wait longer than the trading period and needed help deciding whether to open mediation or not
09.09.24 - Matrix: Added some details to the wiki regarding bisq 2 trading guidance
10.09.24 - Matrix: user got a payment by mistake, reached out to return it back to the previous user he traded with.
14.09.24 - Matrix: giuidance on opening a mediation ticket
14.09.24 - Matrix: closed dispute doesn’t show on trades history
15.09.24 - Matrix: User with 0 connections on bisq2
17.09.24 - Matrix: user lost all data, trying to complete the trade outside bisq by performing a manual payout
18.09.24 - Matrix: User couldn’t start his app on a Mac, issue with system preferences - security.
18.09.24 - Matrix: Helped a user move to arbitration on a 1 year old trade
20.09.24 - Matrix: User unable to reach his mediator, ticket not showing
22.09.24 - Matrix: bisq 2 not syncing, likely the system clock issue.
22.09.24 - Matrix: Non responsive user on an XMR trade
23.09.24 - Matrix: user private message about someone trying to scam him using similar handle as a contributor’s
23.09.24 - Matrix: uncompleted trade, looking for the arbitrator. (Usability issues)
24.09.24 - Matrix: user with the error: “bisq is damaged and can’t be opened”
25.09.24 - Matrix: User dm directly about an issue with a mediation case
27.09.24 - Matrix: helping a user finding their mediator

@suddenwhipvapor
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Cycle 64

List of 95 Bisq1 support actions
  • 2024-10-05
    Telegram: bisq1 logs rotation
    Telegram: markets.bisq.nework
    Matrix: scammer impersonating leo
    Matrix: switching from sepa instant to normal sepa mid trade
  • 2024-10-07
    Matrix: where is the blockchain stored?
    Matrix: bank prevented sending money to seller
    Matrix: colors of bisq2 avatars
    Matrix: reaching bisq space from elementx
    Telegram: tor files corruption
    Telegram: sending to older address type from bisq1
    Telegram: newbie user worried about ongoing mediation
  • 2024-10-08
    Matrix: taker didn't publish valid deposit
    Forum: posted offer resulted in failed trade
  • 2024-10-10
    Matrix: cannot get signed
    Matrix: name difference from account in bisq and in bank
    Matrix: trade stuck at deposit confirmation
  • 2024-10-12
    Matrix: agree in trader chat about different account details
  • 2024-10-13
    Telegram: buy large amounts of xmr
    Telegram: stuck syncing with bitcoin mainnet
    Telegram: how to buy below market price
  • 2024-10-14
    Telegram: trading usdc
    Telegram: time of communication with peer
    Matrix: bisq doesn't notice confirmed deposit
    Matrix: deposit tx is null
  • 2024-10-15
    Telegram: fiat trade limit
    Telegram: whonix guide
    Telegram: spv resync stuck after 24hrs
    Telegram: bank refuses to send money without information
    Telegram: "fiat limit is too low "
    Telegram: restore acounts in bisq1
    Telegram: bought btc but account still unsigned
  • 2024-10-16
    Telegram: recovering a very old wallet
    Telegram: buy from tanzania
    Telegram: reputation after bond expires
    Telegram: why use bisq
    Telegram: limit for trades
    Matrix: DM: user couldn't reconcile RBFed inputs from exodus to a trade deposit, solved with manual chainalysis
    Matrix: cannot set notifications conditions
  • 2024-10-17
    Telegram: getting a new wallet for bisq1
    Telegram: security of payment account details
    Telegram: how are miner fees paid
    Matrix: deposit tx not found on mempool
  • 2024-10-18
    Forum: running bisq2 on whonix
    Matrix: how does sepa shows in statement
    Matrix: posting reimbursement request without sensitive data
    Matrix: seller didn't release btc yet
    Matrix: receive sepa with hidden iban?
    Matrix: cash by mail received but seller didn't release yet
    Matrix: spv stuck for a long time
    Telegram: analyzing the source of bisq utxos
    Telegram: prevent trade linking by using btc for fees
  • 2024-10-19
    Matrix: syntax of btc nodes list in commandline arguments
    Matrix: name in buyer payment is not the same as received payment
    Matrix: trade failed after resync for missing deposit
    Telegram: cannot connect to btc network after custom node was down
  • 2024-10-20
    Telegram: revtag
  • 2024-10-21
    Matrix: stats for mediations
    Matrix: failed trade and withdraw
    Telegram: gbp volume
    Telegram: cannot install Bisq 2 on windows
    Telegram: insufficient disk space
  • 2024-10-22
    Telegram: cannot connect to Tor on windows
    Telegram: payment sent button bug
    Telegram: mounting connection issues with bisq1 network
  • 2024-10-24
    Telegram: where to check for mediation status
    Telegram: only 2 btc peers
    Telegram: benefits of running DAO node
    Telegram: who signs accounts
  • 2024-10-25
    Telegram: bisq runs a tor node
    Telegram: is bisq non profit
    Telegram: bsq utxo conflicts
    Matrix: bisq1 vs bisq2
    Matrix: bank asks for phone number to allow transfer
    Matrix: unable to change additional information in payment account
  • 2024-10-26
    Matrix: old revolut account with mail instead of revtag
  • 2024-10-27
    Matrix: had buyer send to different zelle account
    Matrix: sending btc from exchange
    Matrix: spv resync required by app
  • 2024-10-28
    Matrix: resetting to default nodes
    Matrix: user lastresortrestore to fix btc nodes
  • 2024-10-29
    Telegram: issue with custom bitcoin node
    Matrix: check if wallet is in correct state
    Forum: change payment method when trade was opened
  • 2024-10-30
    Matrix: how to get first bitcoin
    Matrix: move trades to failed after spv resync showed missing deposit
  • 2024-10-31
    Matrix: use cash by mail with a locker
    Telegram: buy with credit card
    Telegram: payment methods harder to chargeback
  • 2024-11-01
    Telegram: fully functional mobile client
  • 2024-11-02
    Telegram: offers below spot with zero reputation
    Matrix: bisq says payout was broadcast but not found on mempool
    Matrix: user offering to share his btc node
    Matrix: use the same address when buying small amounts?
  • 2024-11-03
    Matrix: seeing no offers online
  • 2024-11-04
    Telegram: exchanging xmr
List of 81 Bisq2 support/moderation actions
  • 2024-10-05
    wen musig
    buy xmr
    reputation
  • 2024-10-07
    complaints about having to burn bsq to get reputation
    user expects immediate release after payment
    least reversible kind of fiat payment
    who takes advantage of bsq burning for reputation
    wallet for bisq2 and fees
    bisq2 and bisq easy
  • 2024-10-08
    selling xmr?
    good purchase premium
  • 2024-10-09
    why smaller offers have larger premium
  • 2024-10-10
    trade process stuck at confirming fiat sent/received
    looking for reputable sellers
    many buyers are unresponsive
  • 2024-10-11
    wanting to see how a trade process completes
  • 2024-10-12
    seller profile age is N/A
    migrate to different OS
    safety of bug where trade cannot be close normally after fiat sent
    average trade completing time
  • 2024-10-15
    list offers ordering by parameters
  • 2024-10-16
    buying with fiat from germany
    does reputation score from burn and bond stake
    bisq2 rep not enough
  • 2024-10-17
    complaining about having to get repscore
    why no users have reputation?
    cannot sell 100usd
    trade xmr?
    italian user complaining about high premiums
    open issue to ask for DM support to any user
    no takers are interested in my offers
  • 2024-10-18
    lightning support
    swap eth-usdt
  • 2024-10-19
    fees and security in bisq easy
    cannot dm user after 2.1 upgrade
    issue with amazon egift regarding EU country shop
    own reputation not shown in top right corner
    rejecting a trade with unresponsive peer
  • 2024-10-20
    pasting from clipboard
    why max amount low
  • 2024-10-21
    reputation took a while to show
  • 2024-10-22
    reject trade when peer unresponsive
  • 2024-10-23
    buy very large amounts of btc
    restore data after uninstalling bisq2
  • 2024-10-24
    repscore doubling with age
    reputation from closed trades
  • 2024-10-25
    where to get btc address from
  • 2024-10-26
    user complaining about repscore requirement to sell on bisq
    old trades info not stored and export for tax purposes is difficult
  • 2024-10-27
    new reputation system
  • 2024-10-28
    api?
    bisq1 vs 2
  • 2024-10-29
    enacting of 25$ trading limit
    higher premiums with smaller offers
    paypal
    reputation not yet showing
    private chat messages not visible
    seller didn't send btc yet
  • 2024-10-30
    history of past trades
    bug with repscore in top right corner
    buy xmr
    send dm outside of trade
    buying on bisq2 vs bisq1
    not sending fiat after trade has started
  • 2024-10-31
    trade xmr
  • 2024-11-01
    couldn't import bisq1 data
    failed taking offer, cannot take it anymore
    comparison with robosats
    mod: reported suspected spam
    mod: ban spammer from chats
    Open issue to request flood limiter in chat
  • 2024-11-02
    directly DM users
    open GH issue for trade messages not being delivered
    determine a good seller repscore
    how to import bisq1 account repscore
  • 2024-11-03
    buy with prepaid card
    improve price reporting on offers
    notification app
    internal wallet
    safety of gift cards
  • 2024-11-04
    vs bisq1

@luis3672
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luis3672 commented Nov 6, 2024

Cycle 64

  • I've been available on matrix every day and joined the weekly support call every week.

Here is a more detailed review of my work:

Click to see report

08.10.24 - Matrix: Problem with mediation
09.10.24 - Matrix: User needed help reaching his mediator, reached out via dm
15.10.24 - Matrix: performing a manual payout
22.10.24 - Matrix: Usability question on the support channel
23.10.24 - Matrix: providing logs on a ghost trade and working with the user to find out why it happened
23.10.24 - Matrix: US postal money order issue, gathering evidence from both sides on matrix to figure out what went wrong
24.10.24 - Matrix: performing a manual payout for that ghost trade the day before
24.10.24 - Matrix: user reaching out via dm about an issue with a dispute
27.10.24 - Matrix: User not being able to see messages on bisq2
29.10.24 - Matrix: Completing a trade by performing a manual payout
29.10.24 - Matrix: User needed help with a dispute and reached out via dm
04.11.24 - Matrix: User reached out with questions about bisq2

@darawhelan
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Cycle 64

I supported 49 users on Matrix

Recreated my account on Bisq Forum to answer questions there.

Attended team meetings this cycle.

Still need to action

  • Update some of the wiki pages that has some outdated information
Additional info

Report

09.10.24 User wanting to know what is the purpose of 'account owner full name' in a payment account
10.10.24 User using fake name on a payment account asking about penalties
10.10.24 Bisq on Tails question
11.10.24 Mediation shortcut question
11.10.24 user with Zelle payment that was flagged
12.10.24 User unable to mark payment as sent
14.10.24 Questions about mediation process
15.10.24 Moving date directory
16.10.24 User asking for help making their first trade
16.10.24 Zelle questions
16.10.24 Questions about manual payouts, verifying addresses for payouts
17.10.24 Failed trade reimbursement questions
18.10.24 Supporting user with locked funds that wanted to contact their mediator
20.10.24 Scam report
20.10.24 User unable to take offers, wallet out of sync
20.10.24 BSQ / BTC swap questions
20.10.24 Questions about cash for mail trades
21.10.24 User sent payment in wrong currency in Revolut
21.10.24 User trying to contact mediator
21.10.24 Messages not being sent in trader chat
21.10.24 User worried about buyer that seems to be waiting for last min to make payment and concerned about penalties
22.10.24 User reporting issues with trade chats not working
23.10.24 User asking about manual payouts
24.10.24 Trader with not wanting to cancel but their peer did, questions about how to resolve
24.10.24 Bank questions
24.10.24 trade window questions
25.10.24 User send payment from another account
26.10.24 Questions about Bisq 2 / Bisq Easy
27.10.24 User with problems sending messages on bisq 2
28.10.24 Address re-use issue
28.10.24 Pix questions
28.10.24 CBM questions
29.10.24 Mediation question, seller not responding
30.10.24 Spammer report
30.10.24 Zelle question, seller concerned they are being scammed
30.10.24 User with DAO out of sync
30.10.24 User with a trade in hisotry that had not paid out
30.10.24 User unable to contact mediator in mediation chat
30.10.24 USPMO questions
30.10.24 Failed trade questions
30.10.24 User unable to see burned BSQ transactions
30.10.24 SPV resync
31.10.24 Flagged Zelle trade
31.10.24 User with issue taking offers
31.10.24 Failed trade support
01.11.24 Questions about bank payments
03.11.24 User unable to take offer on Bisq 1
03.11.24 Questions about if people need to send address details for bank payments to the seller.
06.11.24 User with wallet showing the incorrect amount

@strayorigin
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For Cycle 64

Summary of contributions

  • Assisted users in the Support Matrix chat
  • Assisted users in the General Matrix chat
  • Assisted users via direct messages on Matrix
  • Attended support calls
Detail log of support work
October 8 Matrix: Support BSQ transfers between wallets
October 9 Matrix: General Unable to take buy offers
October 9 Matrix: Support Trade time questions
October 9 Matrix: Support Call Active on support call
October 10 Matrix: Support XMR trade questions
October 11 Matrix: Support Dispute resolution policy
October 16 Matrix: Support Trade TX questions
October 16 Matrix: Support BTC not showing in wallet
October 16 Matrix: Contrib Internal Customer/Bank interaction discussion
October 16 Matrix: Support Call Active on support call
October 17 Matrix: Support Trade time questions
October 17 Matrix: Support Question about account names on SEPA trade
October 17 Matrix: Contrib Internal Attended contributor call
October 17 Matrix: DM TX not published / help with starting mediation
October 22 Matrix: Support Bisq 2 Mediation question
October 23 Matrix: Support Wire payment discussion
October 23 Matrix: Support Call Active on support call
October 26 Matrix: Support SPV resync
October 26 Matrix: Support Scamer concerns
October 26 Matrix: Support Zelle trade discussion
October 30 Matrix: Support Money order trade questions
October 30 Matrix: Support Call Active on support call
October 31 Matrix: Support Multiple money orders for trade concern
October 31 Matrix: Contrib Internal Attended contributor call
November 1 Matrix: Support Message delivery questions
November 1 Matrix: Support Trade stuck/SPV resync
November 1 Matrix: Support Zelle issues
November 2 Matrix: Support CBM offer questions
November 3 Matrix: Support Help with sending funds from wallet
November 4 Matrix: General ACH trade information
November 6 Matrix: Support Call Active on support call
November 7 Matrix: Support connection issues with btc nodes
November 7 Matrix: Support Zelle payment issues
Current plans for this upcoming cycle:
- Continue to monitor and assist users in Matrix support chat room
- Continue to monitor and assist users in Bisq telegram group
- Assist in other support groups/channels/forums as needed
- Clean up some wiki pages, as noted from recent browsing (typos, etc)
- Attend weekly support calls

@MwithM
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MwithM commented Nov 8, 2024

Cycle 64

Another cycle with no big issues:

Items

8
mat chargeback attempt
forum legacy addresses
10
red gift cards security
mat
acc signing fails
tg sp failed trade
11
tg use of credit card
general inquiries
12
tg
bisq only for btc
xmr trading limit
14
tg network for usdc
15
mat
unresponsive peer, wait mediation 48h
16
mat
Funds reserved until trade is taken
DM trade completed, spv resync required
17
tg tails supported
spv resync details
migrate bisq keeping offers
min sec deposit, data leaks
tg es Send funds out of bisq
18
tg es help new user with btc issues
19 mat failed trade
22
tg banking issues
mat Remove open offers
add banned user to tg
restore app data
23
red hot trade XMR
24
tg error accepting mediation suggestion
red bisq v2.1.2 launch misconceptions
25
tg key signing
safest wallet
why no kyc
red can't join bisq tg
26
can't see offers
red about pricing
27
mat CBM trade issue, needs mediation
28
mat bisq 2 no need to stay online
wait for mediator
red xmr external wallet
29 tg Is tg safe?
mat no btc peers while trying to do spv resync
30 tges updating bisq
tg avoid tg scam
red fees when mining fees skyrocket
31
buyer delaying payment, when to open mediation
mat apparently failed tx
1
tges failed trade
2
tges credit cards and paypal
mat contact mediator
red reputation as newbie
3
tg alt trading in bisq easy
4
tg how cheap is buying at bisq
6
tges Spreads
tg dispute resolution when trader does not reply
mat split payments with zelle
8
forum snapshot height does not match
bisq does not start after spv resync

@suddenwhipvapor
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suddenwhipvapor commented Dec 6, 2024

Approximated event volume over last 6 cycles (from older to newer, 4679blocks ~ 32.5days per cycle going back from today):
L1 support: [308 , 136 , 95 , 101 , 113 , 195]
Bisq2: [111 , 89 , 100 , 85 , 81 , 126]

Based on #64 (comment) I will be adjusting CRs for both roles based on the increased volume recorded in my logs:
75% increase of volume as L1 agent over average, removing outliers, discounted to 50% increase in CR, 600usd -> 900usd
35% increase for Bisq2, discounted to 20% increase in CR, 600usd -> 720usd

Cycle 65

List of 194 Bisq1 support actions
  • 2024-11-04
    Telegram: exchanging xmr
    Telegram: cannot see any offers
  • 2024-11-05
    Matrix: sepa payment still not arrived near period expiry
  • 2024-11-06
    Telegram: verify sha256 of the installer
    Telegram: fiat management in bisq
    Telegram: tor and bisq2
    Telegram: install latest bisq1 version
    Telegram: spread on bisq 1
    Matrix: revolut refused payment after payment sent button pressed
  • 2024-11-07
    Telegram: withdraw fiat to card?
    Telegram: more than one unused address in wallet
    Telegram: how to get signed
    Matrix: cannot reach 4 btc connections
  • 2024-11-08
    Matrix: check trade payout of f2f trade while out
    Matrix: mediator not responding
    Matrix: "trade is in invalid state" but fiat was received
    Telegram: buy usdt
    Telegram: web interface?
    Telegram: altcoins trades privacy
    Telegram: cannot sync to btc network
    Telegram: official youtube channel
  • 2024-11-09
    Telegram: how to restore backup
  • 2024-11-10
    Matrix: deposit tx not confirmed after a day
    Telegram: alerts in notification app do not show as new offers on desktop
  • 2024-11-11
    Telegram: buy btc with cash
    Telegram: italian version
    Telegram: bisq easy and dao revenue
    Telegram: waitinf first conf of deposit, can I continue tomorrow?
  • 2024-11-12
    Telegram: sent payment but trade has still not confirmed in mempool
    Telegram: dao out of sync
    Telegram: failing to deliver message in trader chat
    Telegram: buying with brl
    Telegram: liquidity
    Telegram: time to respond for mediation
    Telegram: matrix space
    Telegram: issue with DAO sync and few btc nodes
    Telegram: contact mediators outside of bisq
    Matrix: deposit is confirmed but cannot proceed on bisq
    Matrix: cannot connect to enough btc nodes
    Matrix: get a new wallet
    Forum: removing bisq
    Forum: not getting enough connections
  • 2024-11-13
    Telegram: mediation in progress and timings
    Telegram: failed to start bisq2
    Telegram: bisq2 data directory
    Telegram: resume spv resync after closing bisq
    Telegram: snapshot height doesn't match
    Matrix: seller with 2 disputes couldn't sync dao, so formatted pc and restored from seed...
    Matrix: evaluation of an ongoing mediation case
    Matrix: ACH always locking payments
  • 2024-11-14
    Telegram: MacOS installation
    Telegram: dark theme
    Telegram: bisq1 lifetime
  • 2024-11-15
    Telegram: bisq 2 lightning support
    Telegram: seller sepa account has been closed
    Telegram: changing fiat account mid trade
    Telegram: know if pix peer is business or private
    Telegram: filtering based on Pix account type
    Telegram: looking for f2f trades
    Forum: withdraw still not confirmed
    Forum: skip internal bisq1 wallet?
    Forum: bsq utxos unconfirmed
    GitHub: request to add business flag on fiat accounts
    Matrix: seller bank account flagged as fraud
    Matrix: connecting to just any node
  • 2024-11-16
    Matrix: restoring from windows to linux
    Matrix: move instance to different pc
    Matrix: macos install
    Matrix: use one bisq across multiple pcs
    Telegram: api help
    Telegram: cannot deliver message to trader chat
  • 2024-11-17
    Telegram: no connection to btc network
    Telegram: "escrow system"
    Telegram: bisq source of profit
    Matrix: cannot release btc for only 3btc peers
    Matrix: snapshot height mismatch
  • 2024-11-18
    Telegram: "business parternship" proposal
    Telegram: cannot send message to peer with few btc connections
    Telegram: naira and minimum btc purchase
    Telegram: spv resync stuck
    Matrix: trades not updating because of btc connection issues
    Matrix: missing altcoins
    Matrix: running in qubesos
    Matrix: sent funding, still not visible
    Matrix: start bisq with specific federated node
    Matrix: cannot see incoming funding tx
    Matrix: change btc address for fee reimbursement
    Matrix: DM: trader couldn't access his funds in the wallet
    Matrix: DM: questions about multisig
    Matrix: only 3 btc peers
    Matrix: spv resync not progressing after 2 days
  • 2024-11-19
    Telegram: check btc sync status
    Telegram: cannot take offer for constant timeout
    Telegram: stuck at spv resync
    Matrix: windows installer requesting msi file
    Matrix: use bisq on linux virtual machine
    Matrix: spv resync stuck at 96%
    Matrix: bisq1vs2
    Matrix: choose node when UI is not visible
    Matrix: cannot run bisq for first time
  • 2024-11-20
    Telegram: trade exotic altcoins
    Telegram: internet speed and spv resync
    Matrix: macos install
    Matrix: cannot deliver messages to mediator
    Matrix: error while withdrawing
    Matrix: wiki page for wise
    Matrix: address format exception while withdrawing
    Forum: verifying the list of federated btc nodes
    Forum: same btc node listed 5 times in bisq1
  • 2024-11-21
    Telegram: seller within trade period didn't release
    Telegram: trade max amount
    Telegram: trade usdc
    Telegram: install from the apk
    Telegram: cannot withdraw from bisq1 for few btc connections
    Telegram: bisq2
    Telegram: account name
    Matrix: DM: bisq newbie
    Matrix: dao is out of sync while taking trade
    Matrix: how to claim fee reimbursement
    Matrix: what happens if buyer doesn't pay in time
    Matrix: messaging and btc connection issues
  • 2024-11-22
    Telegram: clone offers into unsigned account
    Telegram: error starting Bisq 2
    Telegram: cannot contact peer in trader chat
    Telegram: move reputation to new pc
    Matrix: restore from old instance
  • 2024-11-23
    Telegram: reputation
    Telegram: accounts that do not need signing
    Telegram: account signing on additional accounts
    Telegram: cannot verify bisq2 signature
    Telegram: depositing and trade start
    Telegram: spv resync
    Telegram: leave pc on with open offers
    Telegram: buying bsq
    Matrix: finding data restore location on macos
    Matrix: payment method supporting multiple markets
    Matrix: restoring old seed
    Matrix: receive btc into bisq2?
    Matrix: only use tag for wise
    Matrix: can't connect to node on same machine
    Matrix: cannot see payment details for trade
    Matrix: not getting signed
    Matrix: uspmo return address
    Matrix: restoring from linux to mac
    Forum: why some offers have discount
  • 2024-11-24
    Matrix: payment method with least issues
    Matrix: ach micropayments and unresponsive seller
    Matrix: error message asking to remove offer to avoid failed trades
    Telegram: install mobile app
    Telegram: didn't receive filter object
  • 2024-11-25
    Telegram: check if spv resync is needed
    Telegram: xmr exchange
    Matrix: DM: trade in mediation because of bank delaying payment
    Matrix: what if seller doesn't complete trade
    Matrix: only 3 btc peers, cannot release btc
    Matrix: help with failed trade
    Matrix: cannot initialize tor on bisq2 in windows
    Matrix: bsq blockchain
    Matrix: seller's bank sends money back
  • 2024-11-26
    Telegram: data directory for bisq2
    Telegram: open in blue wallet
    Telegram: compatibility with hardware wallets
    Forum: old backup restore and reserved funds
  • 2024-11-27
    Telegram: customize fee rate
    Matrix: password on bisq2
    Matrix: bisq asks to resync dao
    Matrix: get a new wallet
    Matrix: mempool.space privacy
    Matrix: cannot send payment confirmation
    Matrix: maker fee invalid
  • 2024-11-28
    Matrix: stuck even if deposit has confirmed
    Matrix: bisq2 vs bisq1
    Telegram: code tampering to lower miner feerate
  • 2024-11-29
    Telegram: increase miner fee when mempool is busy
    Telegram: complaints about minimum 10sat/vB
    Telegram: getting started
    Telegram: price deviation on bisq
    Matrix: migrate to bisq on start9
  • 2024-11-30
    Telegram: users wanting to trade in the telegram group
    Matrix: issued with 1.9.18
    Matrix: revolut didn't get signed
    GitHub: issues starting bisq
  • 2024-12-01
    Telegram: trading in iceland
  • 2024-12-02
    Matrix: fiat arrived after opening a dispute
    Matrix: revolut tag wrong
    Matrix: both peers showing contrasting proofs
    Matrix: DM: what does arbitrator ask
    Matrix: seller notices trade hanging after 2 months, was actually sent to arbitration
  • 2024-12-03
    Telegram: showing telegram id in offers
  • 2024-12-04
    Matrix: startos version
    Telegram: check what's wrong with the API
  • 2024-12-05
    Telegram: where to trade
    Telegram: bisq1<>2
    Forum: proving payment was sent, as seller denies receiving it
List of 124 Bisq2 support/moderation actions
  • 2024-11-04
    vs bisq1
    qr code to associate with mobile app?
    buyer not responding
    protection against malicious sellers
  • 2024-11-05
    waiting for mediator
    sell large amounts on bisq1
    starting out buying very small amounts
  • 2024-11-06
    remove trade limits on bisq1
  • 2024-11-07
    how to use lightning
    bisq1 vs bisq2
    wester union
    selling very large amounts
  • 2024-11-08
    reputation in bisq1?
    buy larger amounts
    importing data folder from bisq1?
    seller still didn't send btc
    offering to buy at spot price
  • 2024-11-09
    user bisq2 purchase to trade on bisq1
    buy ADA
    setting up lightning payments
    trade xmr
  • 2024-11-10
    do not see button to confirm fiat received
    best ln custodial wallet
    wallet in bisq2
    keep offer open after taken
  • 2024-11-11
    payment account safety against flagging
    how to avoid account being locked
    DM users directly
    bisq2 vs bisq1
  • 2024-11-12
    canceling bisq1 offer and losing fees
    trader unresponsive for 9 days
    cannot start bisq1 on macos
  • 2024-11-13
    waiting for seller papyment data
    send btc to bisq
  • 2024-11-14
    user complaining about reputation system
    egift cards
    cannot burn 10bsq
  • 2024-11-15
    withdrawing from bisq1 wallet and privacy
  • 2024-11-16
    what are accounts that don't need signing
    switched to bisq2 thinking it was an upgrade to 1
    safeguard against chargeback
    trade amount and miner fees
  • 2024-11-17
    egift card
    can't confirm bisq1 trade because of only 3 peers
    wen musig
    recommended desktop wallet
    trade on bisq1 from bisq2 (?)
    worried for seller still not releasing
  • 2024-11-18
    peer responsiveness
    trade assistance
    take offer twice
    not finding reputable sellers
  • 2024-11-19
    how long does sepa take
    connect to own node
    connect to own node?
    reputation
    trade still showing after it was finished
    finding support agents
    seller not responding after fiat transfer
    crashing when starting on windows
    minimum rep for 500usd
    scores not being propagated
    disable offerbook notifications
  • 2024-11-20
    trade completed but stuck as buttons to proceed are not available
    fiat sent but trade process is stuck
    notifications issues
    max purchase amount
  • 2024-11-21
    add mobilecoin
    opened mediation after buyer provided wrong address
    seller fears about completing trade when normal procedure needs to be canceled
    egift cards
  • 2024-11-22
    discord for bisq?
    user scammed for 25eur
    Mod: banned 25eur scammer
    scammy offers below market price
    trade amount limit
    edit existing offer?
  • 2024-11-23
    use negative %
    leave reviews
    peer not receiving messages
    altcoins
    scammed users
    burned bsq and colored btc
    MOD: cash by mail
  • 2024-11-24
    bisq1 and bisq2
    user insisting with reviews feature request
  • 2024-11-26
    ach payments
    wwaiting for mediator
    trade period
    request to lower premium
    sepa instant
    musig eta
    seller payment details not showing
    reporting scammer to his bank
    get first utxo for bisq1
  • 2024-11-27
    bisq1 vs 2
    waiting for payment details from seller
    complaints about slow chat (?)
    mobile app
    learning the ropes
  • 2024-11-28
    bisq1 vs bisq2
  • 2024-11-29
    user confused with bisq1<>2
    backup bisq2
    safety of 32k score seller
  • 2024-11-30
    do makers need to be online
    error with double payment
    how lightning works
    Mod: erroneous reporting of seller
  • 2024-12-01
    onyl trade with specific user
    faster payments
    scaling on arch
  • 2024-12-02
    wen musig
    seeing all 0 reps
    bisq1<>2
    transfer to polish bank requires receiver's home address
  • 2024-12-04
    mobile app
    remove market notifications
    offer markup
    trade ended up with 50% markup
  • 2024-12-05
    confusion with bisq1
    complaints about reputation requirements
  • 2024-12-06
    reputation
    payment methods in canada
    offer to sell BSQ

@luis3672
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luis3672 commented Dec 8, 2024

Cycle 65

  • I've been available on matrix every day and joined the weekly support call every week.

Here is a more detailed review of my work:

Click to see report

06.11.24 - Matrix: SPV resync required
10.11.24 - Matrix: performing a manual payout
20.11.24 - Matrix: Using a different account than the one registered
24.11.24 - Matrix: guidance with a trade
27.11.24 - Matrix: Stuck in Stage 1, SPV resync
28.11.24 - Matrix: ghost trade, user needing help reaching the refund agent
29.11.24 - Matrix: trade penalty discussion
07.12.24 - Matrix: failed trade, SPV resync issue
07.12.24 - Matrix: failed trade, SPV resync issue

@darawhelan
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Cycle 65

I supported 51 users on Matrix

Used Bisq Forum to answer questions there.

Attended team meetings this cycle.

Still need to action

  • Update some of the wiki pages that has some outdated information
Additional info

Report

07.11.24 DAO out of sync issues
07.11.24 User not getting 4 bitcoin connections
07.11.24 Messaging issues
07.11.24 Failed trade
07.11.24 SPV resyc
07.11.24 Issues with payment account changing during trade
08.11.24 Matrix scammer report
08.11.24 Bisq Easy questions
10.11.24 Failed trade
11.11.24 User with incorrect payment account details
12.11.24 SPV resync
12.11.24 Scammer report on Matrix
12.11.24 Messaging problems
13.11.24 Bisq 1 vs Bisq 2 questions
13.11.24 Question about old arbitration case
13.11.24 CPFP
13.11.24 CPFP
13.11.24 SPV resync
13.11.24 User wanting to change payment account
13.11.24 Trade taking a while to confirm because of fee spike
14.11.24 Mediation question
15.11.24 CPFP
16.11.24 Questions about API
16.11.24 Scammer report
16.11.24 Zelle questions
16.11.24 Messaging problems
16.11.24 User with DAO out of sync
16.11.24 User not getting to 4 bitcoin connections
16.11.24 User not getting to 4 bitcoin connections
20.11.24 2 of 2 multisig questions
21.11.24 Matrix questions
21.11.24 Scammer report
21.11.24 Cancelling a trade questions
21.11.24 Failed trade
21.11.24 Mediation questions
22.11.24 Failed trade questions
23.11.24 User wanting to cancel a trade
24.11.24 Questions about trade window
26.11.24 Questions about deposit transaction
26.11.24 SPV resync issues
26.11.24 Moving to a new Bisq instance
27.11.24 User with failed trades needing to do an SPV resync
02.12.24 Arbitration questions
02.12.24 User with 2 year old trade wanting to know what happened to theri funds
02.12.24 User with offers not showing
03.12.24 User unable to verify IBAN
04.12.24 Moving payment accounts to a new Bisq
04.12.24 Arbitration questions
06.12.24 Mediation questions
06.12.24 Charge-back report
06.12.24 Arbitration time-lock questions

@MwithM
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MwithM commented Dec 9, 2024

Cycle 64

This cycle I have been less available than others during some days, but also there has been an uptick in support tasks so the general amount of work I've had to do has been the same.

Items 10 tges usdt and usdc trade on erc20 forum use your own node less than 4 peers

11
tges bisq 2 fixes not having btc to buy
mat dispute resolution button

13
tg connectivity issues
mat spv resync
14
tg diff bisq 1 and 2
light theme in bisq 2
15
tg banning forum scammers
forum btc wallet funding offers
mat trade reach bank limits
16
tges yoursafe payment method
17
mat bank limits on a trade
19
tg use another iban during a trade
tges connectivity issues
21
tges spv resync
25
mat end of trading period
26
tg general use of hardware wallet
mat dm dispute resolution
27
mat withdraw from bisq wallet
trade status unclear → spv resync
28
tges mining fees for withdrawals
red collateral
mat connectivity issues
29
tg bisq price indice
limits reached as dao out of sync
notifications app
red Mediation
1
tg connectivity issues
installation error --> user error
2
tg bisq 1 and 2 diff
3
tg bisq privacy using bank accounts
connectivity issue
possible dev contrib redirected to matrix
paysafe payent method
mica and p2p
link to spanish tg
tges chargeback attempt
use of different addresses and mining fee
start OS installation
red CBM fraud newbie
mat update bisq, connenctivity issues
no iban displayed at bank app
4
tg installation issues
wiki verification keys out of date
wen bisq multisig in bisq 2
5
tg permission to spam
connectivity issues peer number
tges chargeback follow up
mat update bisq, connectivity issues
sending funds
6
tg buy usdt
stake token in bitsquare
tges android app
7
red fraud risk
9
red wen bisq 2 musig

@strayorigin
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For Cycle 65

Summary of contributions:
I was available to provide support for 46 hours this cycle and contributed to 61 support events. This included assisting users on Matrix (support room, general room and direct messages), Telegram and within Bisq 2 chats. I was active on weekly support calls and attended an internal contrib meeting.

Detail log of support work
November 8 Matrix: Support ACH Transfer issues
November 8 Matrix: Support Trade error / SPV Resync
November 8 Matrix: Support payment for trade not yet received
November 8 Matrix: First BTC Room large trade recommendations
November 9 Matrix: Support CBM trade discussion
November 10 Telegram: Bisq waiting for confirmation/SPV resync
November 10 Telegram: Bisq Bisq 2 not showing payment confirmaiton button
November 11 Matrix: General Money order trade questions
November 12 Matrix: Support DAO resync/seed node discussion
November 12 Matrix: Support issues getting 4 BTC node connections
November 12 Matrix: Support unable to send payment/seller account closed
November 12 Matrix: Support spv resync stuck / no BTC connections
November 13 Matrix: Support moving data folder from win to ubuntu
November 13 Matrix: General ACH discussion
November 13 Matrix: Support Call active on support call
November 14 Matrix: Support banking issues with trade
November 14 Matrix: Contrib Internal attended contributor call
November 14 Matrix: Support sent payment from wrong account
November 14 Bisq 2: Support->Assistance burning bsq/dust limit
November 15 Matrix: DM bisq 2 vs bisq 1 discussion
November 15 Matrix: Support revtag question
November 16 Matrix: Support finding mediator
November 16 Matrix: Support seller wants to cancel trade
November 16 Matrix: First BTC Room bisq 2 vs 1 discussion
November 16 Matrix: General scammer
November 16 Matrix: General support room link
November 17 Matrix: Support connection problems during spv resync
November 17 Matrix: Support null deposit tx showing up
November 17 Matrix: Support zelle issue
November 18 Matrix: Support finding mediator
November 18 Matrix: General vlcash by mail discussion
November 19 Matrix: Support locate app dir in win
November 19 Matrix: Support reserved funds question
November 19 Telegram: Bisq spam
November 19 Matrix: Support finding your mediator
November 19 Matrix: Support bank not displaying name from payment
November 19 Matrix: Support connection issues
November 19 Bisq 2: Support->Assistance reputation discussion
November 19 Matrix: Support scammer warning
November 20 Matrix: Support Call active on support call
November 22 Matrix: Support scammer discussion
November 26 Matrix: Support unable to complete zelle trade
November 26 Matrix: Support xmr trade stuck on step 1 / spv reaync
November 26 Matrix: Support version 1.9.18 info
November 26 Matrix: Support Call active on support call
November 27 Matrix: DM bisq 2 password
December 1 Matrix: Support strike as a payment option
December 1 Matrix: Support Linux bugs on 1.9.18
December 1 Matrix: Support incomplete spv resync
December 1 Matrix: Support zelle account names
December 2 Matrix: Support dispute/finding mediator
December 4 Matrix: Support suspected scammer
December 4 Matrix: Support Call active on support call
December 5 Matrix: Support missing deposit tx
December 5 Bisq 2: Support->Assistance only able to take offer once
December 5 Matrix: Support reputation
December 5 Matrix: Support arbitration
December 5 Matrix: Support zelle issues
December 6 Matrix: Support dispute process
December 7 Matrix: Support tails install
December 9 Matrix: Support sending bsq to another instance

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