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App should generate and save a unique user ID for intercom #1999

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mcous opened this issue Aug 2, 2018 · 2 comments
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App should generate and save a unique user ID for intercom #1999

mcous opened this issue Aug 2, 2018 · 2 comments
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app Affects the `app` project feature Ticket is a feature request / PR introduces a feature small

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@mcous
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mcous commented Aug 2, 2018

overview

As an app user, I would like my Intercom conversation history to be preserved through app launches.

current behavior

If the user closes the app, their intercom conversations and history are lost.

implementation details

Similarly to how we generate a unique app_id for analytics purposes, we should generate another unique ID for use as the user ID. This ID should be different than the analytics ID so we cannot link specific users to specific analytics events.

@mcous mcous added feature Ticket is a feature request / PR introduces a feature app Affects the `app` project small labels Aug 2, 2018
@mcous mcous self-assigned this Aug 2, 2018
@pantslakz
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@mcous I should note that this is happening even if user just closes app and restarts it - they lose their prior convo.

@mcous
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mcous commented Aug 2, 2018

@pantslakz did not realize that was the case. Updated ticket and will prioritize higher, accordingly

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