Merge pull request #2012 from usagov/USAGOV-2013-call-center-chat-times

USAGOV-2013-call-center-chat-times: added chat wait times and restruc…
usagov · Oct 17, 2024 · 6268f69 · 6268f69
2 parents bee7b05 + d69f41a
commit 6268f69
Showing 1 changed file with 55 additions and 12 deletions.
diff --git a/.docker/src-cron/opt/callcenter/call-center-update b/.docker/src-cron/opt/callcenter/call-center-update
@@ -11,24 +11,67 @@ source ~/.profile $SPACE callwait &> /dev/null
 
 waitTimeFile="waittime.json"
 
-#echo "Getting access token."
-tokenResponse=$(curl -s -X POST https://login.$CALL_CENTER_ENVIRONMENT/oauth/token -H "Content-Type: application/x-www-form-urlencoded" -d "grant_type=client_credentials&client_id=$CALL_CENTER_CLIENT_ID&client_secret=$CALL_CENTER_CLIENT_SECRET")
+# echo "Getting access token."
+tokenResponse=$(
+  curl -s -X POST https://login.$CALL_CENTER_ENVIRONMENT/oauth/token \
+          -H "Content-Type: application/x-www-form-urlencoded" \
+          -d "grant_type=client_credentials&client_id=$CALL_CENTER_CLIENT_ID&client_secret=$CALL_CENTER_CLIENT_SECRET"
+)
 token=$(echo "$tokenResponse" | jq -r '.access_token')
 
-#echo "Getting en wait time."
-enWaitTime=$(curl -s -X GET https://api.$CALL_CENTER_ENVIRONMENT/api/v2/routing/queues/$CALL_CENTER_EN_QUEUE_ID/estimatedwaittime -H "Authorization:Bearer $token" | jq -r '.results[].estimatedWaitTimeSeconds');
+# echo "Getting en wait time."
+enWaitTimeResponse=$(
+  curl -s -X GET https://api.$CALL_CENTER_ENVIRONMENT/api/v2/routing/queues/$CALL_CENTER_EN_QUEUE_ID/mediatypes/call/estimatedwaittime \
+          -H "Authorization:Bearer $token"
+);
+enWaitTime=$(echo "$enWaitTimeResponse" | jq -r '.results[].estimatedWaitTimeSeconds')
 
-#echo "Getting sp wait time."
-spWaitTime=$(curl -s -X GET https://api.$CALL_CENTER_ENVIRONMENT/api/v2/routing/queues/$CALL_CENTER_SP_QUEUE_ID/estimatedwaittime -H "Authorization:Bearer $token" | jq -r '.results[].estimatedWaitTimeSeconds');
+# echo "Getting en chat wait time."
+enChatWaitTimeResponse=$(
+  curl -s -X GET https://api.$CALL_CENTER_ENVIRONMENT/api/v2/routing/queues/$CALL_CENTER_EN_QUEUE_ID/mediatypes/chat/estimatedwaittime \
+          -H "Authorization:Bearer $token"
+);
+enChatWaitTime=$(echo "$enChatWaitTimeResponse" | jq -r '.results[].estimatedWaitTimeSeconds')
+
+# echo "Getting sp wait time."
+spWaitTimeResponse=$(
+  curl -s -X GET https://api.$CALL_CENTER_ENVIRONMENT/api/v2/routing/queues/$CALL_CENTER_SP_QUEUE_ID/mediatypes/call/estimatedwaittime \
+          -H "Authorization:Bearer $token"
+);
+spWaitTime=$(echo "$spWaitTimeResponse" | jq -r '.results[].estimatedWaitTimeSeconds')
+
+# echo "Getting sp chat wait time."
+spChatWaitTimeResponse=$(
+  curl -s -X GET https://api.$CALL_CENTER_ENVIRONMENT/api/v2/routing/queues/$CALL_CENTER_SP_QUEUE_ID/mediatypes/chat/estimatedwaittime \
+          -H "Authorization:Bearer $token"
+);
+spChatWaitTime=$(echo "$spChatWaitTimeResponse" | jq -r '.results[].estimatedWaitTimeSeconds')
 
 timestamp=$(date +%s)
-combinedWaitTimes='{ "enEstimatedWaitTimeSeconds": '$enWaitTime',
-  "spEstimatedWaitTimeSeconds": '$spWaitTime',
-  "timestamp": '$timestamp'}'
+combinedWaitTimes='{
+  "call": {
+    "en": {
+      "estimatedWaitTimeSeconds": '$enWaitTime'
+    },
+    "sp": {
+      "estimatedWaitTimeSeconds": '$enChatWaitTime'
+    }
+  },
+  "chat": {
+    "en": {
+      "estimatedWaitTimeSeconds": '$spWaitTime'
+    },
+    "sp": {
+      "estimatedWaitTimeSeconds": '$spChatWaitTime'
+    }
+  },
+  "timestamp": '$timestamp'
+}'
 
-#echo "Setting wait time file."
+# echo "Setting wait time file."
+# echo "$combinedWaitTimes" >&2
 echo "$combinedWaitTimes" > $waitTimeFile
 
-# # Upload file to S3 bucket
-#echo "uploading waittime.json to S3."
+# Upload file to S3 bucket
+# echo "uploading waittime.json to S3."
 aws_cp waittime.json s3://$S3_BUCKET/$VERSION/waittime.json