App is offline on Pixel pro 8 #8111
Labels
bug
broken functionality, usability problems, unexpected errors
Comments
juve-milano
added
the
bug
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Hi @juve-milano Please send the logs to: hello[at]tutao.de Tracked in #8107 |
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Hi,
the app is still offline. These are the logs:
Device logs v253.241203.1 - PAID - android
Client: android
Type: PAID
Tutanota version: 253.241203.1
Timestamp (UTC): Wed, 11 Dec 2024 08:30:03 GMT
User agent:
Mozilla/5.0 (Linux; Android 15; Pixel 8 Pro Build/AP3A.241105.007; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/131.0.6778.39 Mobile Safari/537.36
Regards
11. Dez. 2024, 09:28 von ***@***.***:
Hi > @juve-milano <https://github.com/juve-milano>
Could you please send us your logs when this occurs? You can do so by going to Settings -> About (lower left) -> Send Logs. Please reference > #8107 <#8107>> when you do.
Tracked in > #8107 <#8107>
—
Reply to this email directly, > view it on GitHub <#8111 (comment)>> , or > unsubscribe <https://github.com/notifications/unsubscribe-auth/BNTX5DU2RWRDCQR7FM4RUEL2E7ZUHAVCNFSM6AAAAABTM3DVHGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKMZUHEZTSMRXGQ>> .
You are receiving this because you were mentioned.> Message ID: > <tutao/tutanota/issues/8111/2534939274> @> github> .> com>
2024-12-11T07:37:01.833Z I "ws tryReconnect closeIfOpen:",false,"enableAutomaticState:",true,"delay:",null
2024-12-11T07:37:01.833Z I "ws reconnect socket.readyState: (CONNECTING=0, OPEN=1, CLOSING=2, CLOSED=3): null","state:","terminated","closeIfOpen:",false,"enableAutomaticState:",true
2024-12-11T07:37:22.796Z I "ws tryReconnect closeIfOpen:",false,"enableAutomaticState:",true,"delay:",null
2024-12-11T07:37:22.796Z I "ws reconnect socket.readyState: (CONNECTING=0, OPEN=1, CLOSING=2, CLOSED=3): null","state:","terminated","closeIfOpen:",false,"enableAutomaticState:",true
2024-12-11T07:37:24.818Z I "[RestClient]","1: Wed Dec 11 2024 08:37:24 GMT+0100 (Mitteleuropäische Normalzeit) aborting 1"
2024-12-11T07:37:24.818Z I "[RestClient]","failed request","GET","https://app.tuta.com/rest/sys/session/NobB8Gd--N-9/og4mJ_EYWJ1_pfVFTckSBZPkltOP6s3xUlnMUXYOwaI",0,"",["accessToken","v","cv","Accept"],"no body"
2024-12-11T07:37:38.076Z I "ws tryReconnect closeIfOpen:",false,"enableAutomaticState:",true,"delay:",null
2024-12-11T07:37:38.077Z I "ws reconnect socket.readyState: (CONNECTING=0, OPEN=1, CLOSING=2, CLOSED=3): null","state:","terminated","closeIfOpen:",false,"enableAutomaticState:",true
2024-12-11T07:38:03.548Z I "[RestClient]","4: Wed Dec 11 2024 08:38:03 GMT+0100 (Mitteleuropäische Normalzeit) aborting 2"
2024-12-11T07:38:03.548Z I "[RestClient]","failed request","GET","https://app.tuta.com/rest/sys/secondfactor/NobB8Gd--R-9?start=------------&count=1000&reverse=false",0,"",["accessToken","v","cv","Accept"],"no body"
2024-12-11T07:38:03.571Z I "[RestClient]","4: Wed Dec 11 2024 08:38:03 GMT+0100 (Mitteleuropäische Normalzeit) aborting 3"
2024-12-11T07:38:03.571Z I "[RestClient]","failed request","GET","https://app.tuta.com/rest/sys/usergrouproot/NobB8Ga--3-9",0,"",["accessToken","v","cv","Accept"],"no body"
2024-12-11T07:38:03.658Z I "[RestClient]","4: Wed Dec 11 2024 08:38:03 GMT+0100 (Mitteleuropäische Normalzeit) aborting 4"
2024-12-11T07:38:03.658Z I "[RestClient]","failed request","GET","https://app.tuta.com/rest/sys/planservice",0,"",["accessToken","v","cv","Accept"],"no body"
2024-12-11T07:39:27.380Z I "ws close closeOption: ","pause","state:","terminated"
2024-12-11T08:29:50.920Z I "ws tryReconnect closeIfOpen:",false,"enableAutomaticState:",true,"delay:",null
2024-12-11T08:29:50.920Z I "ws reconnect socket.readyState: (CONNECTING=0, OPEN=1, CLOSING=2, CLOSED=3): null","state:","suspended","closeIfOpen:",false,"enableAutomaticState:",true
2024-12-11T07:37:01.761Z I "native visibility change",true
2024-12-11T07:37:01.762Z I "\n\n........................................\n........................................\n........................................\n........@@@@@@@@@@@@@@@@@@@@@@@.........***@***.***@@@@@@@@@@@@@@@@@@@@@@@.......\n.....@@@....@@@@@@@@@@@@@@@@@@@@@@@.....\n.....@@@@@.............................. Do you care about privacy?\n.....@@@@@...@@@@@@@@@@@@@@@@@@@@@@.....\n.....@@@@...@@@@@@@@@@@@@@@@@@@@@@@..... Work at Tuta! Fight for our rights!\n.....@@@@...@@@@@@@@@@@@@@@@@@@@@@......\n.....@@@...@@@@@@@@@@@@@@@@@@@@@@....... https://tuta.com/jobs\n.....@@@...@@@@@@@@@@@@@@@@@@@@@@.......\n.....@@...@@@@@@@@@@@@@@@@@@@@@@........\n.....@@...@@@@@@@@@@@@@@@@@@@@@@........***@***.***@@@@@@@@@@@@@@@@@@@@@@.........***@***.***@@@@@@@@@@@@@@@@@@@@@@.........\n........@@@@@@@@@@@@@@@@@@@@@@..........\n.......@@@@@@@@@@@@@@@@@@@@@@...........\n.......@@@@@@@@@@@@@@@@@@@@@@...........\n........................................\n........................................\n........................................\n\n"
2024-12-11T07:37:01.832Z I "worker init time (ms):",127
2024-12-11T07:37:05.090Z I "removed topmost modal component"
2024-12-11T07:37:05.301Z I "MailVM","showMail",,
2024-12-11T07:37:05.685Z I "MailVM","showMail",["NobB8Gi--J-9","NobB8Gi-17-9"],
2024-12-11T07:37:08.172Z I "native visibility change",false
2024-12-11T07:37:22.795Z I "native visibility change",true
2024-12-11T07:37:37.514Z I "native visibility change",false
2024-12-11T07:37:38.076Z I "native visibility change",true
2024-12-11T07:37:43.560Z I "error",LoginIncompleteError
Error message: Trying to do a network request with encrypted entity but is not fully logged in yet, type: Session,"LoginIncompleteError: Trying to do a network request with encrypted entity but is not fully logged in yet, type: Session\n at ii._validateAndPrepareRestRequest (https://assets.tutanota.com/mail-worker.js:6:23492)\n at async ii.loadRange (https://assets.tutanota.com/mail-worker.js:6:19144)"
2024-12-11T07:38:03.550Z I "error",ConnectionError
Error message: 0: | GET /rest/sys/secondfactor/NobB8Gd--R-9,"ConnectionError: 0: | GET /rest/sys/secondfactor/NobB8Gd--R-9\n at dJ (https://assets.tutanota.com/common-min-Diyj4Dom.js:1:10591)\n at l.onerror (https://assets.tutanota.com/mail-worker.js:23:17870)\n at r.noCORS.l.upload.onabort (https://assets.tutanota.com/mail-worker.js:23:18749)\n at abortFunction (https://assets.tutanota.com/mail-worker.js:23:16831)"
2024-12-11T07:38:03.583Z I "error",ConnectionError
Error message: 0: | GET /rest/sys/usergrouproot/NobB8Ga--3-9,"ConnectionError: 0: | GET /rest/sys/usergrouproot/NobB8Ga--3-9\n at dJ (https://assets.tutanota.com/common-min-Diyj4Dom.js:1:10591)\n at l.onerror (https://assets.tutanota.com/mail-worker.js:23:17870)\n at r.noCORS.l.upload.onabort (https://assets.tutanota.com/mail-worker.js:23:18749)\n at abortFunction (https://assets.tutanota.com/mail-worker.js:23:16831)"
2024-12-11T07:38:03.660Z I "error",ConnectionError
Error message: 0: | GET /rest/sys/planservice,"ConnectionError: 0: | GET /rest/sys/planservice\n at dJ (https://assets.tutanota.com/common-min-Diyj4Dom.js:1:10591)\n at l.onerror (https://assets.tutanota.com/mail-worker.js:23:17870)\n at r.noCORS.l.upload.onabort (https://assets.tutanota.com/mail-worker.js:23:18749)\n at abortFunction (https://assets.tutanota.com/mail-worker.js:23:16831)"
2024-12-11T07:38:35.510Z I "removed topmost modal component"
2024-12-11T07:38:39.415Z I "removed topmost modal component"
2024-12-11T07:38:56.756Z I "native visibility change",false
2024-12-11T08:29:50.914Z I "native visibility change",true
2024-12-11T08:29:53.597Z I "removed topmost modal component"
--------- beginning of main
12-11 09:29:42.901 9646 9646 D TrafficStats: tagSocket(5) with statsTag=0xffffffff, statsUid=-1
12-11 09:29:42.903 9665 13255 D SSE : Starting SSE connection
12-11 09:29:42.903 9665 13255 D PushNotificationService: onStartingConnection
12-11 09:29:42.903 9665 13255 D PushNotificationService: State CONNECTING -> CONNECTING
12-11 09:29:42.903 9665 13255 D TutanotaNotifications: check lastMissedNotificationCheckTime: Wed Dec 11 03:02:31 GMT+01:00 2024
12-11 09:29:42.906 9665 9665 D PushNotificationService: onCreate
12-11 09:29:42.906 9665 9665 D PushNotificationService: State STOPPED -> CREATED
12-11 09:29:42.907 9665 15839 D LooperThread: LooperThread is started
12-11 09:29:42.912 9665 13255 D TrafficStats: tagSocket(129) with statsTag=0xffffffff, statsUid=-1
12-11 09:29:42.928 9665 9665 D AlarmNotificationsMngr: Alarm MTcxMDc3MTI3MjQyNg is before Wed Dec 11 09:29:42 GMT+01:00 2024, skipping
12-11 09:29:42.929 9665 9665 D AlarmNotificationsMngr: Alarm MTcxMDQ0NTM4NjkyMA is before Wed Dec 11 09:29:42 GMT+01:00 2024, skipping
12-11 09:29:42.933 9665 15846 D LooperThread: LooperThread is started
12-11 09:29:42.933 9665 15846 D SSE : Starting SSE connection
12-11 09:29:42.933 9665 15846 D SSE : sse info not available skip reconnect
12-11 09:29:42.933 9665 9716 D SSE : ConnectionRef not available, schedule connect because of network state change
12-11 09:29:42.933 9665 15846 D SSE : Starting SSE connection
12-11 09:29:42.933 9665 15846 D SSE : sse info not available skip reconnect
12-11 09:29:42.935 9665 9665 D PushNotificationService: sse storage updated 1
12-11 09:29:42.935 9665 9665 D PushNotificationService: onStartJob
12-11 09:29:42.935 9665 9733 D SSE : restart requested and connectionRef is not available, schedule connect
12-11 09:29:42.935 9665 15846 D SSE : Starting SSE connection
12-11 09:29:42.935 9665 15846 D PushNotificationService: onStartingConnection
12-11 09:29:42.935 9665 15846 D PushNotificationService: State CREATED -> CONNECTING
12-11 09:29:42.938 9665 15846 D TutanotaNotifications: check lastMissedNotificationCheckTime: Wed Dec 11 03:02:31 GMT+01:00 2024
12-11 09:29:42.941 9665 15846 D TrafficStats: tagSocket(126) with statsTag=0xffffffff, statsUid=-1
12-11 09:29:50.848 9646 9646 D MainActivity: onStart
12-11 09:29:50.851 9646 9646 W WindowOnBackDispatcher: OnBackInvokedCallback is not enabled for the application.
12-11 09:29:50.851 9646 9646 W WindowOnBackDispatcher: Set 'android:enableOnBackInvokedCallback="true"' in the application manifest.
12-11 09:29:55.063 9665 13255 D SSE : connection failed, NobB8GE----9 javax.net.ssl.SSLHandshakeException: connection closed null
12-11 09:29:55.063 9665 13255 E SSE : Too many failed connection attempts, will try to sync notifications next time system wakes app up
12-11 09:29:55.063 9665 15846 D SSE : connection failed, NobB8GE----9 javax.net.ssl.SSLHandshakeException: connection closed null
12-11 09:29:55.063 9665 13255 D PushNotificationService: onStoppingReconnectionAttempts
12-11 09:29:55.063 9665 13255 D PushNotificationService: State CONNECTING -> STARTED
12-11 09:29:55.063 9665 13255 D PushNotificationService: removeForegroundNotification
12-11 09:29:55.065 9665 13255 D PushNotificationService: onConnectionBroken
12-11 09:29:55.065 9665 13255 D PushNotificationService: State STARTED -> CONNECTING
12-11 09:29:55.066 9665 15846 E SSE : error opening sse, rescheduling after 220, failedConnectionAttempts: 1
12-11 09:29:55.066 9665 15846 E SSE : javax.net.ssl.SSLHandshakeException: connection closed
12-11 09:29:55.066 9665 15846 E SSE : at com.android.org.conscrypt.SSLUtils.toSSLHandshakeException(SSLUtils.java:358)
12-11 09:29:55.066 9665 15846 E SSE : at com.android.org.conscrypt.ConscryptEngineSocket.doHandshake(ConscryptEngineSocket.java:241)
12-11 09:29:55.066 9665 15846 E SSE : at com.android.org.conscrypt.ConscryptEngineSocket.startHandshake(ConscryptEngineSocket.java:220)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.connection.RealConnection.connectTls(Unknown Source:80)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.connection.RealConnection.establishProtocol(Unknown Source:52)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.connection.RealConnection.connect(Unknown Source:199)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.connection.ExchangeFinder.findConnection(Unknown Source:253)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.connection.ExchangeFinder.findHealthyConnection(Unknown Source:0)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.connection.ExchangeFinder.find(Unknown Source:47)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.connection.RealCall.initExchange$okhttp(Unknown Source:31)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.connection.ConnectInterceptor.intercept(Unknown Source:11)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.http.RealInterceptorChain.proceed(Unknown Source:151)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.cache.CacheInterceptor.intercept(Unknown Source:149)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.http.RealInterceptorChain.proceed(Unknown Source:151)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.http.BridgeInterceptor.intercept(Unknown Source:167)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.http.RealInterceptorChain.proceed(Unknown Source:151)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.http.RetryAndFollowUpInterceptor.intercept(Unknown Source:34)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.http.RealInterceptorChain.proceed(Unknown Source:151)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.connection.RealCall.getResponseWithInterceptorChain$okhttp(Unknown Source:112)
12-11 09:29:55.066 9665 15846 E SSE : at okhttp3.internal.connection.RealCall.execute(Unknown Source:27)
12-11 09:29:55.066 9665 15846 E SSE : at de.tutao.tutanota.push.SseClient.openSseConnection(Unknown Source:92)
12-11 09:29:55.066 9665 15846 E SSE : at de.tutao.tutanota.push.SseClient.connect(Unknown Source:64)
12-11 09:29:55.066 9665 15846 E SSE : at de.tutao.tutanota.push.SseClient.reschedule$lambda$1(Unknown Source:5)
12-11 09:29:55.066 9665 15846 E SSE : at de.tutao.tutanota.push.SseClient.$r8$lambda$j6107n2ZFZOKO4n1r0UVoQVckNI(SourceFile:0)
12-11 09:29:55.066 9665 15846 E SSE : at de.tutao.tutanota.push.SseClient$$ExternalSyntheticLambda2.run(SourceFile:0)
12-11 09:29:55.066 9665 15846 E SSE : at android.os.Handler.handleCallback(Handler.java:959)
12-11 09:29:55.066 9665 15846 E SSE : at android.os.Handler.dispatchMessage(Handler.java:100)
12-11 09:29:55.066 9665 15846 E SSE : at android.os.Looper.loopOnce(Looper.java:232)
12-11 09:29:55.066 9665 15846 E SSE : at android.os.Looper.loop(Looper.java:317)
12-11 09:29:55.066 9665 15846 E SSE : at de.tutao.tutanota.push.LooperThread.run(Unknown Source:34)
12-11 09:29:55.066 9665 15846 E SSE : Caused by: java.io.EOFException: connection closed
12-11 09:29:55.066 9665 15846 E SSE : ... 29 more
12-11 09:29:55.066 9665 15846 D PushNotificationService: onConnectionBroken
12-11 09:29:55.067 9665 15846 D PushNotificationService: State CONNECTING -> CONNECTING
12-11 09:29:58.080 9665 9665 W JobService: onNetworkChanged() not implemented in de.tutao.tutanota.push.PushNotificationService. Must override in a subclass.
12-11 09:29:58.119 9646 9646 D TrafficStats: tagSocket(234) with statsTag=0xffffffff, statsUid=-1
12-11 09:30:02.579 9665 13942 D SSE : Starting SSE connection
12-11 09:30:02.579 9665 13942 D PushNotificationService: onStartingConnection
12-11 09:30:02.579 9665 13942 D PushNotificationService: State CONNECTING -> CONNECTING
12-11 09:30:02.582 9665 13942 D TutanotaNotifications: check lastMissedNotificationCheckTime: Wed Dec 11 03:02:31 GMT+01:00 2024
12-11 09:30:02.606 9665 13942 D TrafficStats: tagSocket(126) with statsTag=0xffffffff, statsUid=-1
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Thanks for the logs and the report, we'll look into it :) |
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I cannot use the Tuta App on my Pixel Pro 8. The app says in 90 % of the time that it's offline. But WiFi or mobile data is working and the phone is connected. Anything else on the phone is well. I'm using VPN. Turning off VPN doesn't make a difference.
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