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Tutamail fails to detect online status (appears offline) #8107

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hrb-hub opened this issue Dec 10, 2024 · 5 comments
Open

Tutamail fails to detect online status (appears offline) #8107

hrb-hub opened this issue Dec 10, 2024 · 5 comments
Labels
bug broken functionality, usability problems, unexpected errors

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@hrb-hub
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hrb-hub commented Dec 10, 2024

          @hrb-hub So what about the general and frequent failure of Tutamail to detect online status? This has not been an issue about half a year or longer ago, so you guys must have patched this "bug" into the app afterwards. It's annoying af.

Originally posted by @HarriBuh in #8091 (comment)

@hrb-hub hrb-hub changed the title Tutamail to detect online status Tutamail failed to detect online status Dec 10, 2024
@HarriBuh
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@hrb-hub Where should I send these logs to? I need an email address.

@hrb-hub
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hrb-hub commented Dec 10, 2024

@HarriBuh Please send them to hello[at]tutao.de
Cheers :)

@hrb-hub hrb-hub added bug broken functionality, usability problems, unexpected errors desktop Desktop client related issues labels Dec 10, 2024
@HarriBuh
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It says it needs a password for sending it? Wtf.

obscura1733903181209.jpg

@hrb-hub
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hrb-hub commented Dec 11, 2024

It says it needs a password for sending it? Wtf.

obscura1733903181209.jpg

It appears you have default delivery set to confidential. So what you're seeing is the password you would normally set when sending an email to a non Tuta email address. The reason you're seeing this is because you accidentally put the wrong recipient address, it should be "hello[at]tutao.de" not "hello[at]tuta.de"

Hope this helps :)

@hrb-hub hrb-hub removed the desktop Desktop client related issues label Dec 11, 2024
@hrb-hub hrb-hub changed the title Tutamail failed to detect online status Tutamail fails to detect online status (appears offline) Dec 11, 2024
@hrb-hub
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hrb-hub commented Dec 11, 2024

Related logs: #8111 (comment)

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Labels
bug broken functionality, usability problems, unexpected errors
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