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Signal on mac won't start after update #4023

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mustafashabib opened this issue Mar 6, 2020 · 4 comments
Closed
1 task

Signal on mac won't start after update #4023

mustafashabib opened this issue Mar 6, 2020 · 4 comments

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@mustafashabib
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  • I have searched open and closed issues for duplicates

Bug Description

Updated after prompted in the Mac Signal app on OS 10.15.3 and Signal won't start.

Process:               Signal [1048]
Path:                  /Applications/Signal.app/Contents/MacOS/Signal
Identifier:            org.whispersystems.signal-desktop
Version:               1.32.1 (1)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Signal [1048]
User ID:               501

Date/Time:             2020-03-06 18:45:04.104 -0500
OS Version:            Mac OS X 10.15.3 (19D76)
Report Version:        12
Anonymous UUID:        11B0FC9B-F9CD-5E64-1389-41578AB97C4F


Time Awake Since Boot: 250 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
  Library not loaded: @rpath/libffmpeg.dylib
  Referenced from: /Applications/Signal.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
  Reason: image not found

Binary Images:
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       0x1016b2000 -        0x1016cdfff +com.github.Squirrel (1.0 - 1) <E4398068-33D3-3A00-9DBE-5ACC9B022501> /Applications/Signal.app/Contents/Frameworks/Squirrel.framework/Versions/A/Squirrel
       0x1016f4000 -        0x101757ff7 +org.reactivecocoa.ReactiveCocoa (1.0 - 1) <701B20DE-3ADD-3643-B52A-E05744C30DB3> /Applications/Signal.app/Contents/Frameworks/ReactiveCocoa.framework/Versions/A/ReactiveCocoa
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    0x7fff70fd5000 -     0x7fff70fd9fff  libsystem_sandbox.dylib (1217.80.1) <C8F3841A-9364-3414-9E3F-9DE3D5FECF0C> /usr/lib/system/libsystem_sandbox.dylib
    0x7fff70fda000 -     0x7fff70fdcfff  libsystem_secinit.dylib (62.80.1) <32F36517-9A1C-3D30-85C8-611A2F5E2355> /usr/lib/system/libsystem_secinit.dylib
    0x7fff70fdd000 -     0x7fff70fe4ffb  libsystem_symptoms.dylib (1238.60.1) <2EDF9CE8-4091-30A8-B125-0F25E579694A> /usr/lib/system/libsystem_symptoms.dylib
    0x7fff70fe5000 -     0x7fff70ffbff2  libsystem_trace.dylib (1147.80.3) <AE11B1AC-352A-37F0-BCA9-055609070104> /usr/lib/system/libsystem_trace.dylib
    0x7fff70ffd000 -     0x7fff71002ffb  libunwind.dylib (35.4) <E867ACDE-EADE-3C91-A2A4-0C401788FD47> /usr/lib/system/libunwind.dylib
    0x7fff71003000 -     0x7fff71038ffe  libxpc.dylib (1738.80.8) <51E3E807-9133-3605-BB5F-D59ED6404ABF> /usr/lib/system/libxpc.dylib

Steps to Reproduce

  1. Open Signal.

Actual Result:
It crashes

Expected Result:
It opens.

Screenshots

Platform Info

Signal Version:

Latest

Operating System:
10.15.3 Mac

Linked Device Version:

Link to Debug Log

@Hoorah
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Hoorah commented Mar 7, 2020

Yep. I have this exact same issue. Today (2020.03.06) Signal invited me to update my current version of Signal Desktop, but when I accepted the invitation and clicked to update, I got the attached message from Signal in which "the problem" is not specified, so I do not know how to redress the Signal problem, nor can I open Signal in this condition/state. I do not know what version of Signal I had been using prior to this would-be update to Signal, but I think it was 1.32.0, which was updated just a few days ago. In any case, I am running macOS 10.14.6 on my iMac.

Signal Cannot Be Opened Because of a Problem

@scottnonnenberg-signal
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@Hoorah You should be able to fix that problem with a direct download from https://signal.org/download. You won't lose any data when reinstalling on top of an existing installation.

@scottnonnenberg-signal
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Duplicate #4019

@Hoorah
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Hoorah commented Mar 7, 2020 via email

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