Crash: "net::ERR_NETWORK_IO_SUSPENDED" after Standby #3102

minnmann · 2019-02-04T17:06:52Z

I have searched open and closed issues for duplicates

Bug Description

Signal crashes, if the device has been in standby mode for a couple of hours.
Maybe related to #3097, but since I got a slightly different error (see below), I opened a new issue.

Steps to Reproduce

Start Signal and leave it open (in tray)
Put device to standby
Reactivate device after a few hours

Actual Result:
Signal crashes with the following message:

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\[REDACTED]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

This only happens since the recent update to 1.21.0-beta.3.
In older versions, it regularly showed the "No connection. Retrying in 60s" message - probably due to missing network after wakeup.

Expected Result:
Signal should be in normal state. If the network is gone, it should again just show the reconnecting message.

Platform Info

Signal Version: 1.21.0-beta.3
Operating System: Windows 10
Linked Device Version: 4.33.1

Link to Debug Log

https://debuglogs.org/4b0ef0ad9da7cc49dfec609443df9afb804049c06978448b0ff3fac610b49ef9

The text was updated successfully, but these errors were encountered:

0xnor0 · 2019-02-04T18:35:01Z

same behaviour here:
https://debuglogs.org/8376978035d4dee699dde3c6c9c6e1ba21f6af3637af7145e9c36e562a749907

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\--\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

Steffen-8 · 2019-02-06T10:05:11Z

Can confirm this error. Get an identical one!

deive · 2019-02-06T13:45:47Z

I have just had an auto update this morning to 1.21.0 (on Windows) and am got the same error after lunch. This error probably should be caught and ignored, rather than just crashing the app.

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

kriegtiger · 2019-02-06T15:31:59Z

Same problem here. First time it's happened so far.

Bug Description

Computer came out of sleep mode and this error was present on the screen.

Steps to Reproduce

step one - put computer to sleep
step two - wake computer up

Actual Result:

Signal crashed with error message.

Expected Result:

Signal resumed operation.

Screenshots

Did not get screenshot - error message attached in txt file.

Platform Info

Signal Version:

Signal Desktop v1.21.0

Operating System:

Windows 10 - latest patches as of 2/6/19

Linked Device Version:

Signal on Android 4.32.8

Link to Debug Log

PC:
https://debuglogs.org/a7fd7d45b001a6a3320333c086647a786655975bced46760da5c04ffc5024ad4

Android:
https://debuglogs.org/cff66229902c450f67a55d507f31f3737c7427471876a525c3c9c349da88e633

signal crash error.txt

vleonbonnet · 2019-02-06T17:30:08Z

I am experiencing the same issue. Seems this bug was introduced in the latest version.

Everytime I wake my computer from sleep, I see this crash from Signal.

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\--\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

liayn · 2019-02-06T17:47:27Z

Confirmed.
v1.21.0
win10 64bit

daz10000 · 2019-02-07T00:13:08Z

I've had this both on wake-up and while I was having intermittent network connection issues, so it's just fragile with respect to network unavailability.

cheecheeo · 2019-02-07T04:27:10Z

Also experiencing this.

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) SignalBeta/1.21.0-beta.4 Chrome/66.0.3359.181 Electron/3.0.14 Safari/537.36 node/10.2.0 env/production

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\John Chee\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

Nightfirecat · 2019-02-07T06:23:18Z

I've also run into this error.

Error message

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\Nightfirecat\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\Nightfirecat\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next ()
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\Nightfirecat\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\Nightfirecat\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next ()
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\Nightfirecat\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\Nightfirecat\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\Nightfirecat\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

wumpus42 · 2019-02-07T15:12:17Z

Got the same exception message (twice) this morning when waking up my PC: Windows 10 64bit, Signal 1.21.0. I'm pretty sure I was updated to 1.21.0 yesterday.

barelyadev · 2019-02-08T07:35:15Z

Can confirm.

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\user\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

silent5am · 2019-02-08T14:21:40Z

Same error also.

Unhandled Promise Rejection
Error: net::ERR_NETWORK_IO_SUSPENDED
    at GenericProvider.getLatestVersion (C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\XXX\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

gsatliawol · 2019-02-08T14:56:10Z

Ditto. Seems to be pretty consistent. Win7, latest version.

The bug was introduced in the latest update; it hadn't done it before I updated, so that narrows the attack surface for bug hunters...

scottnonnenberg-signal · 2019-02-08T21:39:18Z

We expect this to be fixed by v1.21.1. Please let us know!

minnmann · 2019-02-09T12:52:04Z

Seems to be fixed for me - no issues so far. Thanks for working on that!
Didn't want to close the issue just yet as it seems to have affected quite a lot people.

Nightfirecat · 2019-02-09T16:20:21Z

I agree, I've not seen this again since updating to 1.21.1, where I encountered the bug often before that update. 👍

gsatliawol · 2019-02-09T19:34:46Z

I've only done it once since the fix, but since it was pretty consistent in previous version, if others are seeing it fixed, I'm willing to call it closeable.

scottnonnenberg-signal added the Bug label Feb 4, 2019

scottnonnenberg-signal changed the title ~~Unhandled Promise Rejection (net::ERR_NETWORK_IO_SUSPENDED) after Standby~~ Crash: "net::ERR_NETWORK_IO_SUSPENDED" after Standby Feb 6, 2019

scottnonnenberg-signal mentioned this issue Feb 7, 2019

Signal desktop crashes trying to update #3115

Closed

1 task

minnmann mentioned this issue Feb 7, 2019

Unhandled promise rejection duplicate #3118

Closed

1 task

scottnonnenberg-signal mentioned this issue Feb 8, 2019

Crash: "the App Transport Security policy requires the use of a secure connection" #3056

Closed

1 task

scottnonnenberg-signal added the Should Be Fixed label Feb 8, 2019

minnmann mentioned this issue Feb 9, 2019

Error Handling Incoming Message - Bad MAC #2912

Closed

1 task

scottnonnenberg-signal closed this as completed Feb 11, 2019

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

Crash: "net::ERR_NETWORK_IO_SUSPENDED" after Standby #3102

Crash: "net::ERR_NETWORK_IO_SUSPENDED" after Standby #3102

minnmann commented Feb 4, 2019

0xnor0 commented Feb 4, 2019 •

edited

Loading

Steffen-8 commented Feb 6, 2019

deive commented Feb 6, 2019

kriegtiger commented Feb 6, 2019

vleonbonnet commented Feb 6, 2019

liayn commented Feb 6, 2019

daz10000 commented Feb 7, 2019

cheecheeo commented Feb 7, 2019

Nightfirecat commented Feb 7, 2019

wumpus42 commented Feb 7, 2019

barelyadev commented Feb 8, 2019 •

edited by scottnonnenberg-signal

Loading

silent5am commented Feb 8, 2019 •

edited by scottnonnenberg-signal

Loading

gsatliawol commented Feb 8, 2019

scottnonnenberg-signal commented Feb 8, 2019

minnmann commented Feb 9, 2019 •

edited

Loading

Nightfirecat commented Feb 9, 2019

gsatliawol commented Feb 9, 2019

Crash: "net::ERR_NETWORK_IO_SUSPENDED" after Standby #3102

Crash: "net::ERR_NETWORK_IO_SUSPENDED" after Standby #3102

Comments

minnmann commented Feb 4, 2019

Bug Description

Steps to Reproduce

Platform Info

Link to Debug Log

0xnor0 commented Feb 4, 2019 • edited Loading

Steffen-8 commented Feb 6, 2019

deive commented Feb 6, 2019

kriegtiger commented Feb 6, 2019

Bug Description

Steps to Reproduce

Screenshots

Platform Info

Link to Debug Log

vleonbonnet commented Feb 6, 2019

liayn commented Feb 6, 2019

daz10000 commented Feb 7, 2019

cheecheeo commented Feb 7, 2019

Nightfirecat commented Feb 7, 2019

wumpus42 commented Feb 7, 2019

barelyadev commented Feb 8, 2019 • edited by scottnonnenberg-signal Loading

silent5am commented Feb 8, 2019 • edited by scottnonnenberg-signal Loading

gsatliawol commented Feb 8, 2019

scottnonnenberg-signal commented Feb 8, 2019

minnmann commented Feb 9, 2019 • edited Loading

Nightfirecat commented Feb 9, 2019

gsatliawol commented Feb 9, 2019

0xnor0 commented Feb 4, 2019 •

edited

Loading

barelyadev commented Feb 8, 2019 •

edited by scottnonnenberg-signal

Loading

silent5am commented Feb 8, 2019 •

edited by scottnonnenberg-signal

Loading

minnmann commented Feb 9, 2019 •

edited

Loading