Crash: "net::ERR_NAME_NOT_RESOLVED" #3097

Xashyar · 2019-02-01T00:13:05Z

I have searched open and closed issues for duplicates

Bug Description

 Unhandled Promise Rejection
 Error: net::ERR_NAME_NOT_RESOLVED
     at GenericProvider.getLatestVersion (C:\Users\[Redacted]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
     at C:\Users\[Redacted]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
     at Generator.next (<anonymous>)
     at runCallback (timers.js:696:18)
     at tryOnImmediate (timers.js:667:5)
     at processImmediate (timers.js:649:5)
 From previous event:
     at NsisUpdater.getUpdateInfoAndProvider (C:\Users\[Redacted]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
     at C:\Users\[Redacted]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
     at Generator.next (<anonymous>)
 From previous event:
     at NsisUpdater.doCheckForUpdates (C:\Users\[Redacted]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
     at NsisUpdater.checkForUpdates (C:\Users\[Redacted]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
     at checkForUpdates (C:\Users\[Redacted]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\app\auto_update.js:22:15)
     at Object.initialize (C:\Users\[Redacted]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\app\auto_update.js:78:3)
     at App.app.on (C:\Users\[Redacted]\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\main.js:692:14)

Screenshots

Platform Info

Signal Version: 1.21.0-beta.3

Operating System: Windows 10

Link to Debug Log

https://debuglogs.org/e804836ed54f6758ef4f2306faf00cb2a790b01b3594b79871bd0150ac476fa2

The text was updated successfully, but these errors were encountered:

scottnonnenberg-signal · 2019-02-01T18:39:27Z

Can you talk about your network? What network state are you in when this happens? Does it happen whenever you're offline, or when your DNS provider is having problems?

oconnetf · 2019-02-06T19:08:03Z

I got something similar recently when I opened my Mac without a wifi connection with Signal still open in the background.

Unhandled Promise Rejection
Error: net::ERR_INTERNET_DISCONNECTED
    at GenericProvider.getLatestVersion (/Applications/Signal.app/Contents/Resources/app.asar/node_modules/electron-updater/src/providers/GenericProvider.ts:18:25)
    at /Applications/Signal.app/Contents/Resources/app.asar/node_modules/electron-updater/src/AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at MacUpdater.getUpdateInfoAndProvider (/Applications/Signal.app/Contents/Resources/app.asar/node_modules/electron-updater/src/AppUpdater.ts:336:43)
    at /Applications/Signal.app/Contents/Resources/app.asar/node_modules/electron-updater/src/AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at MacUpdater.doCheckForUpdates (/Applications/Signal.app/Contents/Resources/app.asar/node_modules/electron-updater/src/AppUpdater.ts:360:34)
    at MacUpdater.checkForUpdates (/Applications/Signal.app/Contents/Resources/app.asar/node_modules/electron-updater/src/AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (/Applications/Signal.app/Contents/Resources/app.asar/app/auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

Dyras · 2019-02-06T23:07:28Z

@scottnonnenberg-signal I also experienced something similar. Please tell me if you want to make a new issue or if you want it here.

Unhandled Promise Rejection
Error: EPERM: operation not permitted, open 'C:\Users\johan\AppData\Local\signal-desktop-beta-updater\pending\temp-signal-desktop-beta-win-1.21.0-beta.4.exe'
    at ElectronHttpExecutor.download (C:\Users\johan\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\electronHttpExecutor.ts:23:73)
    at Object.<anonymous> (C:\Users\johan\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\NsisUpdater.ts:35:35)
From previous event:
    at Object.task (C:\Users\johan\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\NsisUpdater.ts:31:11)
    at C:\Users\johan\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:610:25
From previous event:
    at NsisUpdater.executeDownload (C:\Users\johan\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:545:68)
    at NsisUpdater.executeDownload (C:\Users\johan\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\BaseUpdater.ts:27:18)
    at NsisUpdater.doDownloadUpdate (C:\Users\johan\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\NsisUpdater.ts:27:17)
    at NsisUpdater.downloadUpdate (C:\Users\johan\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:420:19)
    at C:\Users\johan\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:383:49
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\johan\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\johan\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\johan\AppData\Local\Programs\signal-desktop-beta\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

Immediately after starting Signal after the crash, I received a "A new version of Signal is available" message so if I had to guess, this is an issue with the updater. This has never happened before.
https://debuglogs.org/2f877f19b0736b9eb581e4a4d74e0d93e1eb5537fef0c8372f9a3ac073478933

scottnonnenberg-signal · 2019-02-06T23:47:16Z

@Dyras: We did have one other report of the permissions issue on windows: #3106. It would be helpful if you could put your scenario details there. Thanks!

greggirwin · 2019-02-07T18:27:13Z

I have searched open and closed issues for duplicates
I am submitting a bug report for existing functionality that does not work as intended
I have read https://github.com/signalapp/Signal-Android/wiki/Submitting-useful-bug-reports
This isn't a feature request or a discussion topic

Bug description

Since updating to v1.21.0 I get the following error from Signal desktop every time I wake my system (WIndows 10) from overnight sleep. It never happened in previous versions. It appears that the system needs to be asleep for some time. Just putting it to sleep and waking it right back up doesn't reproduce the issue. Based on NsisUpdater.getUpdateInfoAndProvider and the use of electron-updater, my guess is that Signal tries to look for updates on waking, and the net connection isn't established yet.

Unhandled Promise Rejection
Error: net::ERR_NAME_NOT_RESOLVED
    at GenericProvider.getLatestVersion (C:\Users\Gregg\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\Gregg\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\Gregg\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\Gregg\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\Gregg\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\Gregg\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\Gregg\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:22:15)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

Steps to reproduce

Run signal
Leave Signal running and put the system to sleep for some extended period
Wake the system

When the system wakes up, a dialog with the above error message is displayed, and the Signal window is gone.

Device info

Desktop system
WIndows 10

n31n · 2019-02-08T18:30:02Z

I am having a similar crash on startup issue. Clean install of 1.21.0 on Windows 10 pro.
I am running an IP firewall and I noticed Signal Desktop attempts to connect to several Amazon ip's. If Signal Desktop can not connect, it crashes. This is a new issue with the newest version of Signal Desktop. Prior versions would give me the yellow "Disconnected" notification in signal itself, but not crash. Also to note, up until relatively recently, Signal Desktop was not utilizing Amazon ip's, afaik.
Here are some of the ip's Signal is trying to connect to:
13.249.55.11
13.249.55.42
13.249.55.32
13.249.55.98
34.225.240.173

I am having issues attaching the log file for some reason.
Paste:

Unhandled Promise Rejection
Error: net::ERR_NETWORK_ACCESS_DENIED
    at GenericProvider.getLatestVersion (C:\Users\nein\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\providers\GenericProvider.ts:18:25)
    at C:\Users\nein\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:347:26
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.getUpdateInfoAndProvider (C:\Users\nein\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:336:43)
    at C:\Users\nein\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:363:31
    at Generator.next (<anonymous>)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\nein\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\nein\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at checkForUpdates (C:\Users\nein\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:22:15)
    at Object.initialize (C:\Users\nein\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:78:3)
    at App.app.on (C:\Users\nein\AppData\Local\Programs\signal-desktop\resources\app.asar\main.js:696:14)

scottnonnenberg-signal · 2019-02-08T21:38:54Z

We expect this to be fixed by v1.21.1. Please let us know!

n31n · 2019-02-08T21:42:30Z

Ya, seems fixed now. Ip firewall blocks packets but Signal Desktop is not crashing. Nice.

…

On Fri, Feb 8, 2019 at 4:39 PM Scott Nonnenberg ***@***.***> wrote: We expect this to be fixed by v1.21.1. Please let us know! — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#3097 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/APg9sxEpDDNBtcU_WotY5KkPCiL_tuQtks5vLe50gaJpZM4adaM_> .

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n31n · 2019-02-13T04:32:55Z

This bug seems to have resurfaced with these ip's causing a crash: 13.33.165.209 13.33.165.227 13.33.165.209 13.33.165.227 13.33.165.209 13.33.165.227

…

On Mon, Feb 11, 2019 at 2:47 PM Scott Nonnenberg ***@***.***> wrote: Closed #3097 <#3097>. — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#3097 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/APg9s7dmwutCt31YI6t67eREwbRDo7CKks5vMcjAgaJpZM4adaM_> .

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scottnonnenberg-signal · 2019-02-13T17:34:21Z

@n31n The ips really aren't important. What is important is the actual error callstack, specific version numbers, a debug log from your client, etc.

n31n · 2019-02-13T17:42:15Z

Yes, sorry. Here is a link to the log. This crash only happened once, so far, and oddly, Signal updated less than a minute after I posted this last night. https://debuglogs.org/9ec5f245da08749a23587f91a3b23552e779978477e36644e0a6ed19cd9d48ba

…

On Wed, Feb 13, 2019 at 12:34 PM Scott Nonnenberg ***@***.***> wrote: @n31n <https://github.com/n31n> The ips really aren't important. What is important is the actual error callstack, specific version numbers, a debug log from your client, etc. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#3097 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/APg9syTbeOncbiIdWBsDLpllzqHdZER2ks5vNEykgaJpZM4adaM_> .

-- PikesvillePC.com This email may contain privileged and/or confidential information that is intended solely for the use of the addressee. If you are not the intended recipient or entity, you are strictly prohibited from disclosing, copying, distributing or using any of the information contained in the transmission. If you received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. TLP:WHITE

scottnonnenberg-signal · 2019-02-13T17:44:44Z

@n31n Cool, thanks. Please also paste what you saw in the error dialog before it crashed. The specific callstack is important to help us track down the source of the problem.

n31n · 2019-02-13T18:23:02Z

I missed that error log. If it happens again I will post it.

…

On Wed, Feb 13, 2019 at 12:44 PM Scott Nonnenberg ***@***.***> wrote: @n31n <https://github.com/n31n> Cool, thanks. Please also paste what you saw in the error dialog before it crashed. The specific callstack is important to help us track down the source of the problem. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#3097 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/APg9s_azWF_oZUdnP_fh7tHPQ8svqbogks5vNE8TgaJpZM4adaM_> .

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Bumjubeo · 2019-02-15T21:45:43Z

Here is the error dialog that i'm getting, similar issue it looks like.

Unhandled Promise Rejection
Error: EPERM: operation not permitted, open 'C:\Users\<username>\AppData\Local\signal-desktop-updater\pending\temp-signal-desktop-win-1.21.2.exe'
    at ElectronHttpExecutor.download (C:\Users\<username>\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\electronHttpExecutor.ts:23:73)
    at Object.<anonymous> (C:\Users\<username>\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\NsisUpdater.ts:35:35)
From previous event:
    at Object.task (C:\Users\<username>\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\NsisUpdater.ts:31:11)
    at C:\Users\<username>\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:610:25
From previous event:
    at NsisUpdater.executeDownload (C:\Users\<username>\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:545:68)
    at NsisUpdater.executeDownload (C:\Users\<username>\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\BaseUpdater.ts:27:18)
    at NsisUpdater.doDownloadUpdate (C:\Users\<username>\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\NsisUpdater.ts:27:17)
    at NsisUpdater.downloadUpdate (C:\Users\<username>\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:420:19)
    at C:\Users\<username>\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:383:49
    at Generator.next (<anonymous>)
    at runCallback (timers.js:696:18)
    at tryOnImmediate (timers.js:667:5)
    at processImmediate (timers.js:649:5)
From previous event:
    at NsisUpdater.doCheckForUpdates (C:\Users\<username>\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:360:34)
    at NsisUpdater.checkForUpdates (C:\Users\<username>\AppData\Local\Programs\signal-desktop\resources\app.asar\node_modules\electron-updater\src\AppUpdater.ts:220:35)
    at Timeout.checkForUpdates [as _onTimeout] (C:\Users\<username>\AppData\Local\Programs\signal-desktop\resources\app.asar\app\auto_update.js:23:23)
    at ontimeout (timers.js:427:11)
    at tryOnTimeout (timers.js:289:5)
    at listOnTimeout (timers.js:252:5)
    at Timer.processTimers (timers.js:212:10)

scottnonnenberg-signal · 2019-02-15T22:31:11Z

@Bumjubeo We're tracking that error here: #3106

scottnonnenberg-signal added the Need Information label Feb 1, 2019

minnmann mentioned this issue Feb 4, 2019

Crash: "net::ERR_NETWORK_IO_SUSPENDED" after Standby #3102

Closed

1 task

scottnonnenberg-signal changed the title ~~Intermittent Crashes [Unhandled Promise Rejection]~~ Crash: "net::ERR_NAME_NOT_RESOLVED" Feb 6, 2019

scottnonnenberg-signal added the Should Be Fixed label Feb 8, 2019

scottnonnenberg-signal closed this as completed Feb 11, 2019

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Crash: "net::ERR_NAME_NOT_RESOLVED" #3097

Crash: "net::ERR_NAME_NOT_RESOLVED" #3097

Xashyar commented Feb 1, 2019 •

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n31n commented Feb 8, 2019 •

edited by scottnonnenberg-signal

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n31n commented Feb 13, 2019 via email

Bumjubeo commented Feb 15, 2019 •

edited by scottnonnenberg-signal

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scottnonnenberg-signal commented Feb 15, 2019

Crash: "net::ERR_NAME_NOT_RESOLVED" #3097

Crash: "net::ERR_NAME_NOT_RESOLVED" #3097

Comments

Xashyar commented Feb 1, 2019 • edited Loading

Bug Description

Screenshots

Platform Info

Link to Debug Log

scottnonnenberg-signal commented Feb 1, 2019

oconnetf commented Feb 6, 2019

Dyras commented Feb 6, 2019

scottnonnenberg-signal commented Feb 6, 2019

greggirwin commented Feb 7, 2019

Bug description

Steps to reproduce

Device info

n31n commented Feb 8, 2019 • edited by scottnonnenberg-signal Loading

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n31n commented Feb 8, 2019 via email

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n31n commented Feb 13, 2019 via email

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n31n commented Feb 8, 2019 •

edited by scottnonnenberg-signal

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Bumjubeo commented Feb 15, 2019 •

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