Issue with Nvidia shield and subzero channel 2.5.0.2247

[ahiguero]

Plex server installed on an nvidia shield and checking the logs the following issue occurs

android experience 6.3 has been installed on it and the systems was reset to factory defaults before installing plex and the sub zero channel please let me know if you need anything else

2018-02-19 11:06:40,887 (203027c450) : ERROR (scheduler:132) - Scheduler: Something went wrong when running SearchAllRecentlyAddedMissing: Traceback (most recent call last):
File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/support/scheduler.py", line 130, in run_task
task.run()
File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/support/tasks.py", line 499, in run
Thread.Sleep(PROVIDER_SLACK)
File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/support/scanning.py", line 113, in scan_videos
skip_hashing=skip_hashing)
File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/support/scanning.py", line 84, in scan_video
only_one=config.only_one)
File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Libraries/Shared/subzero/video.py", line 25, in set_existing_languages
only_one=only_one).values())
File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Libraries/Shared/subliminal_patch/core.py", line 591, in search_external_subtitles
only_one=only_one))
File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Libraries/Shared/subliminal_patch/core.py", line 519, in _search_external_subtitles
for entry in scandir(dirpath):
File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Libraries/Shared/scandir.py", line 543, in scandir_python
opendir_path = path.encode(file_system_encoding)
TypeError: encode() argument 1 must be string, not None
Logs_180219_11-07-46.zip

[ukdtom]

@pannal

Shield do not set the lang in PMS :(

Saw it here:
ukdtom/WebTools.bundle#489

[ahiguero]

thanks for the response. like i isad on this ticket though i did reset the shield to factory settings which would wipe it clean and just installed plex and the subzero channel form the plugin marketplace so no other "unauthorized apps"

let me know if you need more information form my side though

[pannal]

Hmm, I think I can add a workaround preventing that. Is your SHIELD rooted so you could test this?

[ahiguero]

Hello @pannal

Thanks for your reply buddy. yes my shield is rooted but i lost my SuperSu when i did the reset to factory settings so i will root it again, so i can see the data directory. i am planning on doing that this thursday so let me know what i need to do to assist you..

[ahiguero]

device has been rooted, let me know what do you need me to test

[pannal]

@ahiguero please try this branch: https://github.com/pannal/Sub-Zero.bundle/archive/shield_test2.zip

Do you know how to manually install?

[ahiguero]

i am assuming the the manual iinstall would be like this:

• stop the plex server
• rename existing sub-zero bundle
• copy new subzero bundle (provided by you) to the corresponding folder
• start plex server

is there anything else?

[pannal]

Nope, nothing else. Just be sure the new folder is named Sub-Zero.bundle and it has the same structure as the old one.

[ahiguero]

awesome... then i will test as soon as i get home from work and give you the results.

[ukdtom]

Actually, with rename, you must rename the extension (.bundle), since otherwise, it'll still be read

/T

[pannal]

Right. Just name it Sub-Zero.bundle.old, or delete it - your config data and storage stuff is stored elsewhere.

[pannal]

@ahiguero any news? :)

[ahiguero]

@pannal trying but no luck

i keep getting the following error on the plex server logs

eb 23, 2018 18:26:01.591 [23387] ERROR - Couldn't check for the existence of file "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Info.plist": boost::filesystem::status: Permission denied: "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Info.plist"
Feb 23, 2018 18:26:01.591 [23387] WARN - Couldn't determine bundle identifier for plug-in at: "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle"

folder does have the same permissions as the old one. at first when i copied it hte folder belonge dot the root user but still it was not working then i went and compared it with the previous one that i renamed and made sure that the new folder had the same permissions, rebooted and still shows this error and no channel appears. if i remove your package and rename the old folder the channel shows again.

[pannal]

Well, the folder has the same permissions, but did you do the permission change recursively?

chown -R or chmod -R? It can't access files inside that folder.

[pannal]

@ahiguero want to join the SZ slack for testing?

[ahiguero]

@pannal yes both chown an chmod were run with the -R command

[pannal]

@ahiguero any news? You didn't answer in Slack.

[jbreuer95]

Latest versions seems to work on my shield :)
I do get the following errors/warnings

2018-03-02 19:48:49,857 (202afb6450) :  WARNING (runtime:1065) - Generating a callback path for a function with no route: <function IgnoreMenu at 0x202acdeb18>
2018-03-02 19:48:55,798 (202afb6450) :  WARNING (runtime:1065) - Generating a callback path for a function with no route: <function IgnoreMenu at 0x202acdeb18>
2018-03-02 19:49:00,516 (202afb6450) :  ERROR (model:205) - Cannot read model from /data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Metadata/TV Shows/c/1ce4bf1b8f7a2205823d48d6a99fa883dd46cf0.bundle/Contents/com.plexapp.agents.subzero
2018-03-02 19:51:10,473 (202e133450) :  ERROR (model:205) - Cannot read model from /data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Metadata/TV Shows/5/e3f04e70b6f718cfbe2ec17b3d95faac931d31f.bundle/Contents/com.plexapp.agents.subzero
2018-03-02 19:53:16,591 (202e133450) :  ERROR (model:205) - Cannot read model from /data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Metadata/TV Shows/c/cb131752fde70d55a9619b962d448c892cca149.bundle/Contents/com.plexapp.agents.subzero
2018-03-02 19:55:18,342 (202afb6450) :  ERROR (model:205) - Cannot read model from /data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Metadata/TV Shows/a/2556680ecf43527d62944e60bbac2b6dc2bdeca.bundle/Contents/com.plexapp.agents.subzero
2018-03-02 19:57:22,746 (202afb6450) :  ERROR (model:205) - Cannot read model from /data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Metadata/TV Shows/0/84d1d0fe0a039759ce4b5332e75e068524c7e79.bundle/Contents/com.plexapp.agents.subzero
2018-03-02 19:59:28,297 (202afb6450) :  ERROR (model:205) - Cannot read model from /data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Metadata/TV Shows/8/d78664eca172852ae6f3e0917fd51d175badef0.bundle/Contents/com.plexapp.agents.subzero

[pannal]

@jbreuer95 those are OK. The callback path is only a warning and not an issue, the errors are PMS-errors that don't affect SZ.

[jbreuer95]

Tnx for your work and quick response :), only when i try to select an active subtitle i get this error now

2018-03-02 20:35:53,424 (202afb6450) :  CRITICAL (runtime:889) - Exception (most recent call last):
  File "/data/data/com.plexapp.mediaserver.smb/Resources/Plug-ins-f54242b6b/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/runtime.py", line 843, in handle_request
    result = f(**d)
  File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/interface/item_details.py", line 255, in ListStoredSubsForItemMenu
    key=lambda x: x[1].date_added, reverse=True):
  File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/interface/item_details.py", line 255, in <lambda.17>
    key=lambda x: x[1].date_added, reverse=True):
AttributeError: 'dict' object has no attribute 'date_added'

I am using a custom subtitle location btw

[pannal]

@jbreuer95

Can you attach the subtitle storage for that particular item? Get the media ID via Plex Web -> three dots -> Get Info -> View XML, then looking at the URL.

The file in question can be found in Plug-in\ Support/Data/com.plexapp.agents.subzero/DataItems/MEDIA_ID.json.gz.

[jbreuer95]

subs_385.json.gz

[pannal]

Did you add something to your blacklist for that item?

[jbreuer95]

Yes i did seem to have done that, i was trying to download a new episode om my android tv and must have clicked blacklist somewhere

[jbreuer95]

I get the same error after removing it from the blacklist

[pannal]

That's OK. Do you have the means to install a development version of SZ? You just discovered a bug :)

[jbreuer95]

Yes is do, I already have a dev version running :), you cant get the latest version in the official channel store yet

[pannal]

Nice, please try the current develop version: https://github.com/pannal/Sub-Zero.bundle/archive/develop-2.1.zip

[jbreuer95]

sure, might take some time, installing a custom version on the shield is not as straight forward as a regular server. max half an hour-

[pannal]

Thanks. Let's track this separate issue in #450

[ahiguero]

the latest dev build Sub-Zero 2.5.0.2287 DEV sees to have fixed the issue withe schedule tasks

[pannal]

Great, closing. Thank you for testing!