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Orders payed with both Stripe-Connect and Stripe-SCA allow to perform a partial refund of the order (after removing some items). However, after this partial refund, voiding the initial payment of the order is still possible in Stripe-Connect, but fails with Stripe-SCA.
Expected Behavior
In both payment methods, voiding of the initial order payment should be possible, after a partial refund. This should be reflected on the Stripe-Dashboard:
Initial payment:
After partial refund:
After voiding the initial payment:
Actual Behaviour
Only with Stripe-Connect it is possible to void of the initial payment of the order, after a partial refund. With Stripe-SCA this operation yields the error "Refund amount (€xxx) is greater than unrefunded amount on charge (€xxx)
Steps to Reproduce
Customer (or Admin, in the BO)
Place an order with several items, using Stripe-SCA as a payment method.
Admin
2. Edit the respective order, remove some items.
3. Go to Payments - there should be a given amount in credit owed.
4. Press "Credit" on the initial payment of the order. A second entry should appear under Payments.
5. Now, on the first (initial) payment, press the X (void payment). See the error.
Animated Gif/Screenshot
After partial refund, and attempting to void the original payment:
Workaround
Cancelling the order is maybe an option, but it does not provide the refund through Stripe.
Severity
bug-s3: a feature is broken but there is a workaround
Your Environment
Version used: v3.1.3
Browser name and version: Firefox 78
Operating System and version (desktop or mobile): Desktop Ubuntu 20.04
Possible Fix
Observed while testing #5780 but apparently not related to this PR. Also appears independent of applying transaction fees.
The text was updated successfully, but these errors were encountered:
filipefurtad0
added
the
bug-s3
The bug is stopping a critical or non-critical feature but there is a usable workaround.
label
Jul 27, 2020
Description
Orders payed with both Stripe-Connect and Stripe-SCA allow to perform a partial refund of the order (after removing some items). However, after this partial refund, voiding the initial payment of the order is still possible in Stripe-Connect, but fails with Stripe-SCA.
Expected Behavior
In both payment methods, voiding of the initial order payment should be possible, after a partial refund. This should be reflected on the Stripe-Dashboard:
Initial payment:
After partial refund:
After voiding the initial payment:
Actual Behaviour
Only with Stripe-Connect it is possible to void of the initial payment of the order, after a partial refund. With Stripe-SCA this operation yields the error "Refund amount (€xxx) is greater than unrefunded amount on charge (€xxx)
Steps to Reproduce
Customer (or Admin, in the BO)
Admin
2. Edit the respective order, remove some items.
3. Go to Payments - there should be a given amount in credit owed.
4. Press "Credit" on the initial payment of the order. A second entry should appear under Payments.
5. Now, on the first (initial) payment, press the X (void payment). See the error.
Animated Gif/Screenshot
After partial refund, and attempting to void the original payment:
Workaround
Cancelling the order is maybe an option, but it does not provide the refund through Stripe.
Severity
bug-s3: a feature is broken but there is a workaround
Your Environment
Possible Fix
Observed while testing #5780 but apparently not related to this PR. Also appears independent of applying transaction fees.
The text was updated successfully, but these errors were encountered: