Docs: Added Support page (#6467)

docs/content/troubleshooting/troubleshoot-common.md

@@ -7,7 +7,7 @@ tags:
 - docs
 title: Troubleshooting common issues
 toc: true
-weight: 100
+weight: 200
 ---
 
 This page describes how to troubleshoot common issues with NGINX Ingress Controller. Instruction for specific resources is available in the [Troubleshooting]({{< relref "troubleshooting/" >}}) section.

docs/content/troubleshooting/troubleshoot-configmap-policy.md

@@ -4,7 +4,7 @@ doctypes:
 - ''
 title: Troubleshooting Policy resources
 toc: true
-weight: 200
+weight: 300
 ---
 
 This page describes how to troubleshoot NGINX Ingress Controller Policy Resources.

docs/content/troubleshooting/troubleshoot-support.md

@@ -0,0 +1,40 @@
+---
+title: Commercial support
+weight: 100
+docs: DOCS-000
+---
+
+F5 NGINX Ingress Controller adheres to the support policy detailed in the following knowledge base article: [K000140156](https://my.f5.com/manage/s/article/K000140156).
+
+After opening a support ticket, F5 staff will request additional information to better understand the problem.
+
+The [nginx-supportpkg-for-k8s](https://github.com/nginxinc/nginx-supportpkg-for-k8s) plugin collects the information needed by F5 Technical Support to assist with troubleshooting your issue.
+
+When used, the plugin will generate a tarball of the collected information which can be shared with the support channels.
+
+
+The plugin uses [krew](https://krew.sigs.k8s.io), the plugin manager for the Kubernetes [kubectl](https://kubernetes.io/docs/reference/kubectl/) command-line tool.
+
+The plugin may collect some or all of the following global and namespace-specific information:
+
+* K8s version, nodes information, and Custom Resources (kubectl describe output)
+* Pods' logs
+* List of Pods, events, ConfigMaps, Services, Deployments, Daemonsets, StatefulSets, ReplicaSets, and Leases
+* K8s metrics
+* Helm deployments
+* `nginx -T` output from NGINX-related pods
+
+This plugin **does not** collect secrets or coredumps.
+
+Visit the [project’s GitHub repository](https://github.com/nginxinc/nginx-supportpkg-for-k8s) for further details.
+
+
+## Support channels
+
+- If you experience issues with NGINX Ingress Controller, please [open an issue](https://github.com/nginxinc/kubernetes-ingress/issues/new?assignees=&labels=bug%2Cneeds+triage&projects=&template=BUG-REPORT.yml&title=%5BBug%5D%3A+) in GitHub.
+
+- If you have any enhancement requests, please [open a feature request](https://github.com/nginxinc/kubernetes-ingress/issues/new?assignees=&labels=proposal&projects=&template=feature_request.md&title=) in GitHub.
+
+- If you have any ideas or suggestions to discuss, please [open an idea discussion](https://github.com/nginxinc/kubernetes-ingress/discussions/categories/ideas) in GitHub.
+
+- You can contact us directly, by sending an email to [[email protected]](mailto:[email protected]).

docs/content/troubleshooting/troubleshoot-transportserver.md

@@ -3,7 +3,7 @@ doctypes:
 - ''
 draft: true
 title: Troubleshooting TransportServer Resources
-weight: 400
+weight: 500
 ---
 
 # Troubleshooting TransportServer Resources

docs/content/troubleshooting/troubleshoot-virtualserver.md

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 - ''
 title: Troubleshooting VirtualServer resources
 toc: true
-weight: 500
+weight: 600
 ---
 
 This page describes how to troubleshoot VirtualServer and VirtualServer resource events.