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How to update v1.0.7.9 to v1.0.8.0
If you are using an older version of FAVEO we recommend you to follow these steps mentioned in wiki as per your version.
Once you've updated your system to v1.0.7.9 you can follow this article to update your FAVEO application.
Note: Please create and save a backup of your running application and database to use in case of failure of system update.
- Take a backup of your existing FAVEO files.
- Download latest release files and replace into existing FAVEO folder.
####Files to copy/move from old to new
-
Copy Your old .env file to new path
> From :- Old-Root-Path > To :- New-Root-Path
-
Copy Your custom lang folder > From :- Old-Root-Path\resources\lang\
> To :- New-Root-Path\resources\lang\
-
Copy your uploads folder
> From :- Old-Root-Path\public\ > To :- New-Root-Path\public
Find Updatedatabase.sql Here :- Root-Path\DB\update from 1.0.7.9 to 1.0.8.0
Import it to your database.
- Remove existing FAVEO cron jobs from your server
- Login to your FAVEO system as an admin
- Go to admin panel > Settings > cron
- Copy the cron command and update your server's cron jobs
- Select desired time frequency for various listed jobs in FAVEO cron setttings.
- Submit the form
Queue service driver is used to run various queue jobs in your Laravel application, Read more about Laravel Queue.
Available queue drivers: Laravel supports various drivers to run queue listen
- Sync
- Database
- Beanstalkd
- SQS
- Iron
- Redis
Except Sync and Database all other drivers need other dependencies to use them in your application.
- Select Sync if you don't want scheduler to schedule jobs. Listener will execute all jobs right away without waiting.
- Select Database if you want to schedule jobs in database. Listener will listen for jobs in database and execute all jobs in FIFO.
As notified by various users and recent crash reports we noticed that Encryption for incoming settings in configured email(s) is resetting after database update. Please update your system configured mail(s)
Note: Do this for all configured mails
- Go to Admin Panel > Emails > Click on edit
- Check and select your encryption for incoming and outgoing settings
- Click on update to save settings
Did you find it helpful? If not email us on [email protected]
Installation and Upgrade Guide
- GUI Install Wizard
- Manual Install
- CLI Install
- Server Requirements
- Installation with Apache
- Installation with cPanel
- Cron Job or any Job scheduler
- Faveo Helpdesk Installation on CentOS 7 with Apache on PHP 7.1
- Faveo Helpdesk Installation on CentOS 7 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Apache on PHP 7.1
- Faveo Helpdesk Installation on Ubuntu 18.04 LTS with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Nginx on PHP 7.1
- Faveo Helpdesk Installation on Debian 9 with Apache on PHP 7.1
- Migrating Faveo from one server to another
- Configuration of Redis with Faveo
- Install and configure Redis, Supervisor and Worker for Faveo on Ubuntu 16.04
- Install Let’s Encrypt SSL on CentOS 7 Running Apache Web Server
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Ubuntu 16.04 server
- Install and configure Redis, Supervisor and Worker for Faveo on Centos 7
- Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Centos 7 server
- Faveo Helpdesk Pro Installation on Windows Server 2012 R2
- Install Active Directory Domain Services in Windows Server 2012 R2
- Install Faveo Helpdesk Community on Centos, Ubuntu or Debian Using Script
- Set up automatic backup for Faveo-Helpdesk
Administrator's Guide
- Faveo File Storage
- Change client side theme color
- How to edit or change the footer in faveo
- How to change agent and admin panel Faveo logo link and logo
- Agents
- Departments
- Team
- Priority
- SLA
- Workflow
- Helptopic
- Default Ticket Settings
- Status
- Rating
- Close Ticket Workflow
- Company Settings
- Social Login
- Language
- Security
- Debugging/Logs
- Ban Emails
- Widgets
Agent's Guide
Email Integration
Release & Upgrade Notes
- General Faveo Upgrade Guide Manual
- General Faveo Upgrade Guide Auto
- Upgrade guide to v1.9.2
- Upgrade guide to v1.9.0
- How to update v1.0.7.9 to v1.0.8.0
- Manual Upgrade from v1.0.7.8 to v1.0.7.9
- Faveo Release notes & upgrade guide for V1.0.7.7
- Faveo Release notes & upgrade guide for V1.0.7.5
- Faveo Release notes & upgrade guide for V1.0.7
Known Issues
- The open_basedir restriction in effect
- 404 Not Found
- 500 Internal Server Error
- Bug after update from 1.0.7.4 to 1.0.7.5 or higher version
- Syntax error, unexpected ‘var’(T_VAR), expecting ‘;’
Contribute & Feedback
- Support the community edition
- Contribution Guide
- Faveo Feedback & Customisation
- Help in language translate
Knowledge Base
Third Party Integration
Plugins
API