Poll not visible

[jherrma]

Steps to reproduce

1. Create a poll in a group from some device
2. Open the group chat in the desktop app

Outcome

What did you expect?

I can see the poll, participate and view the votes.

What happened instead?

I don't see the poll message

Operating system

Arch Linux

Application version

Element Version: 1.11.23; Olm: 3.2.12

How did you install the app?

Flatpak

Homeserver

non-public homeserver, matrixdotorg/synapse

Will you send logs?

No

[jherrma]

[MadLittleMods]

@jon-ryan Are you sure that the poll was actually sent out? It might be hard to tell because the message send status isn't shown for polls (tracked by #20566)

Does the poll have an event ID? Is it visible from any other device than where you created the poll?

[jherrma]

@MadLittleMods yes, the poll was sent out. It is visible on iOS and Android and users can participate.
One user in this group is using the Windows desktop client and he also can't see the poll.

The poll has an event id which begins with $jI74LNVY8-z2YrJZKu09g_HU-.....

[kerryarchibald]

Tested this by creating a poll on Element iOS 1.10.2 and viewing it with EW desktop 1.11.2, could not recreate the issue.
What client is being used to create the poll?
Can you share the event source for the poll? (On a client where you can see the poll, open the ... message context menu and 'view source')

[jherrma]

I created the poll in the desktop application. On that client I can see it. Other desktop clients can't see it.

{
  "room_id": "!yPNuyUUpKbwfVYZrku:[my-homeserver]",
  "type": "org.matrix.msc3381.poll.start",
  "content": {
    "org.matrix.msc3381.poll.start": {
      "question": {
        "org.matrix.msc1767.text": "Datum nächstes Treffen",
        "body": "Datum nächstes Treffen",
        "msgtype": "m.text"
      },
      "kind": "org.matrix.msc3381.poll.disclosed",
      "max_selections": 1,
      "answers": [
        {
          "id": "xm8MI1vatmgIXiLM",
          "org.matrix.msc1767.text": "25.02."
        },
        {
          "id": "k7LPBFhWIBjlNXwT",
          "org.matrix.msc1767.text": "18.03"
        }
      ]
    },
    "org.matrix.msc1767.text": "Datum nächstes Treffen\n1. 25.02.\n2. 18.03"
  }
}

[weeman1337]

I am able to reproduce it by following these steps:

• Start a poll
• Login in with a new device
• Do not verify this device
• Go to the room, see the encrypted poll message
• Verify your device

Expected: Poll now visible
What actually happens: Poll not visible, empty message