Research

README.md

@@ -63,26 +63,5 @@ Now visit [`localhost:4000`](http://localhost:4000) from your web browser.
 
 # Research
 
-see: https://github.com/dwyl/feedback/issues/1
-
-### Existing Feedback Mechanisms/Solutions
-
-+ ***Uservoice***: https://www.uservoice.com is one of the most well-known
-product/user feedback platforms, but when we attempt to search their website
-for the word "anonymous"
-https://www.google.com/webhp?#q=https://www.uservoice.com:+anonymous
-we don't see any results in their product.
-But there is something on their forum: https://feedback.uservoice.com/forums/1-product-management/suggestions/956361-allow-anonymous-users-to-create-ideas-without-leav
-+ Please add other existing providers
-and search for if they allow anonymous feedback ... 
-
-### Open Source Feedback Systems?
-
-> Are there any _Open Source_ feedback systems we can use and/or learn from.
-
-
-### Gather Requirements
-
-> Gather requirements from people you know who either work
-or _have_ worked somewhere they don't _love_.
-What _specifically_ would they like to have in a feedback system?
+See the [`research.md`](https://github.com/dwyl/feedback/blob/master/research.md)
+file.

research.md

@@ -0,0 +1,98 @@
+# Research
+
+see: https://github.com/dwyl/feedback/issues/1
+
+### Existing Feedback Mechanisms/Solutions
+
++ ***Uservoice***: https://www.uservoice.com is one of the most well-known
+product/user feedback platforms, but when we attempt to search their website
+for the word "anonymous"
+https://www.google.com/webhp?#q=https://www.uservoice.com:+anonymous
+we don't see any results in their product.
+But there is something on their forum: https://feedback.uservoice.com/forums/1-product-management/suggestions/956361-allow-anonymous-users-to-create-ideas-without-leav
++ ***Sayat.me***: https://www.sayat.me/ this is a feedback tool that is used
+by individuals to gain insight into how people honestly feel about them. It has
+a good interface for the feedback itself but it's too specific which means that
+it doesn't apply to organisations such as dwyl. The feedback is public and
+comments can be made on the feedback:
+![sayat.me feedback](https://cloud.githubusercontent.com/assets/12450298/24554452/38df2670-15f3-11e7-9cdd-8757072183e0.png)
++ ***Suggestion Ox***: https://www.suggestionox.com is a private feedback platform
+and is easy to set up but only allows you one suggestion box before
+you have to subscribe to some sort of service. The functionality looks good and
+it offers a few privacy features that could be nice, for example if you only want
+your feedback question to be viewed by certain people, you can give them a secret
+word that they have to enter before gaining access.
+![suggestion ox feedback](https://cloud.githubusercontent.com/assets/12450298/24554725/3864b056-15f4-11e7-9e09-748b4da8e5bc.png)
+![suggestion ox form](https://cloud.githubusercontent.com/assets/12450298/24554757/5272e8fa-15f4-11e7-8c6e-33031ffc30c5.png)
+Once your feedback has been submitted it appears in an inbox that organises and
+categorises them.
+![suggestion ox answer](https://cloud.githubusercontent.com/assets/12450298/24555098/81b8b8a0-15f5-11e7-9247-7463a41db3b9.png)
++ ***3Sixty***: www.get3sixty.com is another feedback platform. However it isn't
+secure and the functionality isn't up to scratch. It is free to use but it
+imposes limits saying that you can only request feedback from 3 people per day
+which isn't great.
+![3sixty](https://cloud.githubusercontent.com/assets/12450298/24555419/b3c02ff8-15f6-11e7-9bf4-080b13546c41.png)
++ ***15FIVE***: https://www.15five.com is similar to Suggestion Ox.
+![15 five](https://cloud.githubusercontent.com/assets/12450298/24556562/6d0058d2-15fa-11e7-9102-7337c47af05f.png)
+They give you the option to input how you're feeling on a scale of 1-5 when
+giving the feedback along with options to enter what's been going well and
+what the biggest challenge is you're facing at the minute:
+![15 five feedback](https://cloud.githubusercontent.com/assets/12450298/24556654/b82b2490-15fa-11e7-819f-f682e18894ce.png)
+Once the feedback has been submitted it gives you the opportunity to review and
+respond to it:
+![15 five response](https://cloud.githubusercontent.com/assets/12450298/24557030/eb3f7ff6-15fb-11e7-815b-3f110b547f35.png)
++ Please add other existing providers
+and search for if they allow anonymous feedback ...
+
+### Open Source Feedback Systems?
+
+> Are there any _Open Source_ feedback systems we can use and/or learn from.
+
++ ***PHPBack***: http://www.phpback.org/ is an open source project similar to
+Uservoice found at https://github.com/ivandiazwm/phpback/. It's a feedback system
+for products that can be directly injected into your website.
+
+
++ Scarce options for _Open Source_ feedback systems that will fit our exact
+needs. Please add other existing providers and add them to the list.
+
+### Gather Requirements
+
+> Gather requirements from people you know who either work
+or _have_ worked somewhere they don't _love_.
+What _specifically_ would they like to have in a feedback system?
+
+#### Examples
+
+[@conorc1000](https://github.com/conorc1000):
+##### Previous feedback experience
+Conor worked for a civil engineering company run by a husband and wife. The husband
+was the boss of the company and the wife was the company secretary. They would
+have an appraisal once a year where you could voice your opinion about anything
+regarding the company and your experience within it. However, this appraisal
+was more of a box ticking exercise and the feedback given wouldn't filter
+through to the boss which meant that no action could be taken on it, rendering
+the whole thing a bit pointless.
+##### Ideal feedback experience
+Conor's ideal feedback system would consist of a free text input where you could
+voice your opinion on the organisation that you work with. He would have two
+toggles, one for anonymity and then the other for privacy. By switching the
+toggles on the feedback it would mean that you could attach your name to it, or
+not, and you could also say whether or not you would prefer if the feedback was
+kept private or made public. He said that it might be good to have an incentive
+to give feedback as well so that more people would get involved.
+
+[@roryc89](https://github.com/roryc89)
+##### Previous feedback experience
+Rory worked for a spread-betting platform in London and said that he had similar
+opportunities to give feedback in the form of appraisals. His perception was
+that the feedback wasn't absorbed sufficiently and that it got lost among the
+noise.
+##### Ideal feedback experience
+Rory's ideal feedback experience would be one with the ability to give anonymous
+feedback about anything that was going on within the organisation. Also he would
+want to open discussions about decisions that the agency makes in order to
+further understand the way it functions and why. Rory also believes that
+feedback should have the option to be private so that people are protected if
+neccessary (you might be able to work out the identity of a person just by
+the way they phrase something or the context in which they are talking).