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Research
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| # Research | ||
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| see: https://github.com/dwyl/feedback/issues/1 | ||
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| ### Existing Feedback Mechanisms/Solutions | ||
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| + ***Uservoice***: https://www.uservoice.com is one of the most well-known | ||
| product/user feedback platforms, but when we attempt to search their website | ||
| for the word "anonymous" | ||
| https://www.google.com/webhp?#q=https://www.uservoice.com:+anonymous | ||
| we don't see any results in their product. | ||
| But there is something on their forum: https://feedback.uservoice.com/forums/1-product-management/suggestions/956361-allow-anonymous-users-to-create-ideas-without-leav | ||
| + ***Sayat.me***: https://www.sayat.me/ this is a feedback tool that is used | ||
| by individuals to gain insight into how people honestly feel about them. It has | ||
| a good interface for the feedback itself but it's too specific which means that | ||
| it doesn't apply to organisations such as dwyl. The feedback is public and | ||
| comments can be made on the feedback: | ||
|  | ||
| + ***Suggestion Ox***: https://www.suggestionox.com is a private feedback platform | ||
| and is easy to set up but only allows you one suggestion box before | ||
| you have to subscribe to some sort of service. The functionality looks good and | ||
| it offers a few privacy features that could be nice, for example if you only want | ||
| your feedback question to be viewed by certain people, you can give them a secret | ||
| word that they have to enter before gaining access. | ||
|  | ||
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| Once your feedback has been submitted it appears in an inbox that organises and | ||
| categorises them. | ||
|  | ||
| + ***3Sixty***: www.get3sixty.com is another feedback platform. However it isn't | ||
| secure and the functionality isn't up to scratch. It is free to use but it | ||
| imposes limits saying that you can only request feedback from 3 people per day | ||
| which isn't great. | ||
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| + ***15FIVE***: https://www.15five.com is similar to Suggestion Ox. | ||
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| They give you the option to input how you're feeling on a scale of 1-5 when | ||
| giving the feedback along with options to enter what's been going well and | ||
| what the biggest challenge is you're facing at the minute: | ||
|  | ||
| Once the feedback has been submitted it gives you the opportunity to review and | ||
| respond to it: | ||
|  | ||
| + Please add other existing providers | ||
| and search for if they allow anonymous feedback ... | ||
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| ### Open Source Feedback Systems? | ||
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| > Are there any _Open Source_ feedback systems we can use and/or learn from. | ||
| + ***PHPBack***: http://www.phpback.org/ is an open source project similar to | ||
| Uservoice found at https://github.com/ivandiazwm/phpback/. It's a feedback system | ||
| for products that can be directly injected into your website. | ||
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| + Scarce options for _Open Source_ feedback systems that will fit our exact | ||
| needs. Please add other existing providers and add them to the list. | ||
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| ### Gather Requirements | ||
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| > Gather requirements from people you know who either work | ||
| or _have_ worked somewhere they don't _love_. | ||
| What _specifically_ would they like to have in a feedback system? | ||
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| #### Examples | ||
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| [@conorc1000](https://github.com/conorc1000): | ||
| ##### Previous feedback experience | ||
| Conor worked for a civil engineering company run by a husband and wife. The husband | ||
| was the boss of the company and the wife was the company secretary. They would | ||
| have an appraisal once a year where you could voice your opinion about anything | ||
| regarding the company and your experience within it. However, this appraisal | ||
| was more of a box ticking exercise and the feedback given wouldn't filter | ||
| through to the boss which meant that no action could be taken on it, rendering | ||
| the whole thing a bit pointless. | ||
| ##### Ideal feedback experience | ||
| Conor's ideal feedback system would consist of a free text input where you could | ||
| voice your opinion on the organisation that you work with. He would have two | ||
| toggles, one for anonymity and then the other for privacy. By switching the | ||
| toggles on the feedback it would mean that you could attach your name to it, or | ||
| not, and you could also say whether or not you would prefer if the feedback was | ||
| kept private or made public. He said that it might be good to have an incentive | ||
| to give feedback as well so that more people would get involved. | ||
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| [@roryc89](https://github.com/roryc89) | ||
| ##### Previous feedback experience | ||
| Rory worked for a spread-betting platform in London and said that he had similar | ||
| opportunities to give feedback in the form of appraisals. His perception was | ||
| that the feedback wasn't absorbed sufficiently and that it got lost among the | ||
| noise. | ||
| ##### Ideal feedback experience | ||
| Rory's ideal feedback experience would be one with the ability to give anonymous | ||
| feedback about anything that was going on within the organisation. Also he would | ||
| want to open discussions about decisions that the agency makes in order to | ||
| further understand the way it functions and why. Rory also believes that | ||
| feedback should have the option to be private so that people are protected if | ||
| neccessary (you might be able to work out the identity of a person just by | ||
| the way they phrase something or the context in which they are talking). |