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Promote Keybase as a support channel within Bisq GUI #4904
Comments
Good idea. |
Fantastic idea. Needs to be done. |
Any dev who works on that? |
@forcryptos that is great if you need me to provide any links or text just let me know I am |
Hi @forcryptos are you still doing this? If not any other @bisq-network/bisq-devs that can take it on? |
I'll take it. @ripcurlx |
@wallclockbuilder that is great. Do you want me to design you the community section? |
Sure. That way we are all on the same page. |
Ok, will upload one next week :) |
Hi @wallclockbuilder here is the design for the Bisq community tab. @m52go let me know if you are happy with the design or if you would like any changes. |
I think this looks good, but it comes across as overwhelming to me. I suggest arranging the list of channels by use case, i.e. to answer the question "what would a user want to do?" For example:
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Hi @m52go Thanks for the feedback. Yes organizing by what a user wants to do sounds great. How about the following order / headings: Follow development
Get support
Get project updates
Chat with other users
Get started
Read documentation
Let me know if you would like to add / remove any of the above? I wanted to emphasize GitHub and Keybase by using a larger graphic. Let me know if you think this is ok? |
Looks good. I'd recommend only listing the wiki for documentation -- I'm gradually trying to slim down the main website (bisq.network). FAQs will be gone soon, and DAO page will look totally different. Best DAO link will probably be https://bisq.wiki/Introduction_to_the_DAO. |
Thanks I will update and re-upload |
Hi @wallclockbuilder / @m52go Here is the updated design for the community section: Let me know if you would like any edits |
How about another section titled "Chat with developers" and include Keybase? Users in Matrix often ask to talk with contributors but they only hang out on Keybase, so I think it would be good to make that clear. |
Happy to add it. What about adding GitHub to "Chat with developers" too? |
TBH, Keybase has all. Chat with users etc. Support. Devs. Should be stated. If we want to push that, then at least a sentence at top calling it out.
…________________________________
From: pazza ***@***.***>
Sent: Thursday, April 22, 2021 6:43:48 AM
To: bisq-network/bisq ***@***.***>
Cc: Conza ***@***.***>; Comment ***@***.***>
Subject: Re: [bisq-network/bisq] Promote Keybase as a support channel within Bisq GUI (#4904)
Happy to add it. What about adding GitHub to "Chat with developers" too?
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Here you go I have emphasized Keybase more and included @m52go's suggestions also: Let me know if you would like any changes :) |
GitHub isn't really chat, but it's a good idea anyway -- maybe change the heading to "Get in touch with developers and get support". |
Yes that sounds great, here are the changes. @wallclockbuilder this is now complete for you to add. If you would like the Adobe XD file just let me know. For the the open URL and copy URL icons I took them from the font awesome icon packs. You might want to use these or otherwise a Bisq specific set. I have also added a hover effects if you think it is appropriate. Any questions let me know. |
Hi @wallclockbuilder any updates with this? |
@ripcurlx Would you assign this issue to me? I see there was a long silence on it, and I opened WIP pull request today. |
Hi @xyzmaker123 thanks for the comments. It would be great to get some progress made on the above. |
@pazza83 Do you have Adobe XD file? I'm on linux and using gimp - if you can export to some format supported by it, that would be nice. I need it to retrieve colors, font sizes etc. |
Hi @xyzmaker123 yes it was made in Adobe XD I can send you the .xd file, I can export to .png .sgv .pdf and .jpg Let me know what format would be good for you. |
@pazza83 .xd and .svg should be okay. However I think I implemented this view quite correctly based on existing materials already :) |
@xyzmaker123 Great, happy to send the files over. Please can you message me on Keybase. My username there is: pazza |
Hi @xyzmaker123 how is this going. Let me know if you need any info from myself. |
@pazza83 Pull request was reverted. There was a few faults on my side, but @chimp1984 and @m52go also has some good remarks about strings and top menu placement. I'd like to establish some final decisions and implement it properly. |
Hi @xyzmaker123 thanks, I will take a look at the comments and come back to you. |
Hi @m52go happy to include the changes you mention here #5732 (comment) for the community tab. Is there anything else you would like changed or included? |
I didn't really make any specific suggestions in that comment regarding text. I'm not even sure if the symbols thing is possible. Need a developer's feedback on that first, and if it's not possible, we might need to come up with a more creative way of implementing this. |
@m52go in the meantime do you think we could update the text in the below sections:
Currently there is a lack of mention where users should seek support, or they are pointed to the Bisq community forum. Rarely is Keybase mentioned. The above changes would be text only so should be straightforward to implement, providing strings were agreed prior. |
Promote Keybase as a support channel within Bisq GUI
As far as I am aware Bisq uses Keybase as it's primary support channel. Keybase, however, Keybase is hardly mentioned in the Bisq client. I do not recall meeting a new trader on Bisq yet that is aware of Keybase.
From a personal perspective the time between me making my first trade and installing Keybase was 5 months. I was using Bisq daily in this time, so I think lots of new users might leave before then even become aware of Keybase, and by extension the community and support resources Bisq provides.
Reflecting on this, I would have preferred the client to persuade me to access Keybase sooner. It is very helpful, especially for new users. Things that are helpful to new users will likely make new users feel part of a community and stick around for longer and complete more trades.
Problem
The below problems decrease user experience and engagement of Bisq users, especially amongst new users:
Example of problem:
The image below is a recent conversion. It was a New Bisq user experiencing difficulties during a trade. The trader was unaware of Keybase. In an effort to be helpful the trader breaks protocol (do not send urls), putting their security deposit at risk to send the buyer a link to Keybase 🙄
This is a common chat. More common in the last 2 weeks since the issues around confirmations not being registered within the client.
Desired outcome
The below would all be good outcomes.
Solutions (screenshots showing actual behavior and expected behavior)
Here are examples of current screenshots taken from the current client v1.5.0. I have made recommendations for some simple solutions that can be implemented to move closer to the desired outcomes.
Trade process being need help section outdated
The help section should point people to keybase. People going to community page will likely get sent onwards anyway.
Trader chat - no information about Keybase displayed
Display information about Keybase being a support channel.
Example of pop up new users see - no mention of Keybase
Mention Keybase (text as above)
Popup new users see when they visit the Support section - no mention of Keybase
Mention Keybase (text as above)
Setting page - No mention of Keybase
Link to https://keybase.io/team/bisq
Alerts - No mention of Keybase
Mention Keybase (text as above)
Error in trade information screen - No mention of Keybase
Mention Keybase (text as above)
Warning - Mentions keybse
Add link to https://keybase.io/team/bisq
Bisq Client menu bar - No community section
Add community section links to things like:
Additional info
Keybase is a good resource for bisq users. I would like to see more people using it, or at least decrese the percentage of new users that come to Bisq try it out and leave without ever knowing that Bisq had options for support.
Please see my tangentially related proposal to Use Keybase to increase accessibility to Bisq for new traders with no funds for security deposit, trading and mining fees
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