We are students from Olin College of Engineering.
This project was done as part of a year-long senior capstone class called SCOPE.
Volunteers resort to emailing coordinators when they are not able to find the information they need. Lots of volunteers. Repetitive questions. Roadblock for both volunteers and coordinators.
A chatbot programmed with answers to general, reoccurring questions from volunteers can offload the burden of crafting individual replies that is placed on coordinators.
Twilio's Autopilot platform offers an automated chatbot that can provide answers to tedious volunteer questions immediately and in turn reduces the workload of the coordinators.
FAQ Chatbot designed for disaster response organizations using the Twilio Platform. This chatbot is desgined to answer common questions that volunteers have about the organization.
What do you know?
What trainings have I done?
What trainings have I signed up for?
Who is the contact for volunteering events?
Where can I log the hours I've volunteered?
Will transportation be provided to the event?
When is my next volunteer shift?
Were is the event?
How do I sign up for a volunteering event?
What do I need to do in preparation for the volunteering event?
Go go gadget description!
The deployment for this template consists of uploading a JSON file to the Twilio console using the Twilio CLI and Autopilot plugin for the CLI. From this point, deployment activities moved to the Twilio console. In autopilot,
The functions for accessing the airtable base will be accessbile here shortly. Instructions will follow on how to apply these functions to the chatbot implementation as well.