FAQ_Chatbot.json

{
    "friendlyName" : "Henry",
    "logQueries" : true,
    "uniqueName" : "FAQ_Chatbot",
    "defaults" : {
        "defaults" : {
            "assistant_initiation" : "task://greeting",
            "fallback" : "task://fallback",
            "collect" : {
                "validate_on_failure" : "task://collect_fallback"
            }
        }
    },
    "styleSheet" : {
        "style_sheet" : {
            "collect" : {
                "validate" : {
                    "on_failure" : {
                        "repeat_question" : false,
                        "messages" : [
                            {
                                "say" : {
                                    "speech" : "I didn't get that. What did you say?"
                                }
                            },
                            {
                                "say" : {
                                    "speech" : "I still didn't catch that. Please repeat."
                                }
                            },
                            {
                                "say" : {
                                    "speech" : "Let's try one last time. Say it again please."
                                }
                            }
                        ]
                    },
                    "on_success" : { "say" : { "speech" : "" } },
                    "max_attempts" : 4
                }
            },
            "voice" : {
                "say_voice" : "Polly.Matthew"
            },
            "name" : ""
        }
    },
    "fieldTypes" : [],
    "tasks" : [
        {
            "uniqueName" : "incomplete_training",
            "actions" : {
                "actions" : [
                    {
                        "say" : "You have NOT completed the following training:"
                    },
                    {
                        "say" : "[enter incomplete training here]"
                    }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "Have I completed the trainings?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What courses do I have left?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Am I finished with my training?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Is there any trainings I haven't done?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What training do I have to do?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What training have I not done?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Do I have any training left?"
                }
            ]
        },
        {
            "uniqueName" : "event_basicdetails",
            "actions" : {
                "actions" : [
                    {
                        "say" : "This event will be in this location at this time on this day."
                    }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "where will x be held"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "where is x"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "where is x going to be"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "what location is x at"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "where will x be"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "where is x event"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "when is x"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "what day is x"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "when and where is x event"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "when be x "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "When do I need to show up for x event"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What day is x event? "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What time is x event?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "When is x event? "
                }
            ]
        },
        {
            "uniqueName" : "training_signup",
            "actions" : {
                "actions" : [
                    {
                        "say" : "A list of training options and times can be found at the following link."
                    }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "When are trainings? "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "How do I go to trainings? "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "How do I find trainings? "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "How do I find the trainings? "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Where are trainings found? "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Where be trainings? "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Where are the trainings? "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Where do I find the trainings? "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Where do I go to sign up for training? "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "How do I sign up for training?"
                }
            ]
        },
        {
            "uniqueName" : "event_prereq",
            "actions" : {
                "actions" : [
                    {
                        "say" : "X event needs you to be trained to do y. /n You can go to this link to sign up if you need that training."
                    }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "Do I need to fill out a form for x event?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What do I need to do to sign up for x event?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Does x event have required training"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "How can I prepare for x event? "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What do I need to help with x event? "
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Prerequisite activities for x event?"
                }
            ]
        },
        {
            "uniqueName" : "event_signup",
            "actions" : {
                "actions" : [
                    {
                        "say" : "Please go to this link to sign up for the event. You will need to sign up with your volunteer credentials."
                    }
                ]
            },
            "fields" : [
                {
                    "uniqueName" : "x",
                    "fieldType" : "Twilio.ALPHANUMERIC"
                }
            ],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "How can I help with this event?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Where is the signup for x?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Where is the x sign-up?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Where do I sign up for x?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "How do I sign up for x event?"
                }
            ]
        },
        {
            "uniqueName" : "help",
            "actions" : {
                "actions" : [
                    {
                        "say" : "Here is a list of questions you can ask me: [insert questions]"
                    }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "What can I say?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What do you know?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What do you do?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What options are there?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "I need help"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "what are the commands?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "what can you do?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What can I ask?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "help"
                }
            ]
        },
        {
            "uniqueName" : "completed_training",
            "actions" : {
                "actions" : [
                    {
                        "say" : "You have completed the following training:"
                    },
                    {
                        "say" : "[enter completed training here]"
                    }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "Finished trainings?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Completed trainings?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What trainings do I have left?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What trainings have I completed?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What courses have I done?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Which trainings have I done?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Which courses have I completed?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What training have I finished?"
                }
            ]
        },
        {
            "uniqueName" : "preferences",
            "actions" : {
                "actions" : [
                    {
                        "say" : "To change your contact preferences, open the settings button in the bottom right corner of your Volunteer app, hit preferences, and update your information there."
                    }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "change preferences?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Change settings?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "preferences?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "settings?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "How do I update my phone number"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "How do I change my email setting"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "How do I update my contact settings"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "What are my contact preferences"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Where do I change my contact preferences"
                }
            ]
        },
        {
            "uniqueName" : "primary_contact",
            "actions" : {
                "actions" : [
                    {
                        "say" : "The contact for this trip is Luis. You can contact him at: *insert number here*"
                    }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "contact?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Who is my direct contact?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Who is in charge"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Who should I talk to for this trip"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Can I call someone"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Who can I speak to"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Who should I contact"
                }
            ]
        },
        {
            "uniqueName" : "hours",
            "actions" : {
                "actions" : [
                    {
                        "say" : "You can log your hours here: *insert link*"
                    },
                    {
                        "say" : "Make sure to log into your account."
                    }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "Can I log my hours?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Hours?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "I would like to enter my hours"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Where is the link to log my hours"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Where do I enter the time I've spent"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "How can I track my hours"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Where should I put my hours"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "How do I log my hours"
                }
            ]
        },
        {
            "uniqueName" : "transportation",
            "actions" : {
                "actions" : [
                    {
                        "say" : "Transportation is provided for this trip"
                    }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "How do I get there?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Will I be given transportation options?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "How should I travel there"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Do I need to bring my car"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Do I need to go there myself"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Is there transportation"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Is transportation provided?"
                }
            ]
        },
        {
            "uniqueName" : "next_shift",
            "actions" : {
                "actions" : [
                    {
                        "say" : "You next shift is at [time] on [day]."
                    }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "When do I need to be there?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "When am I up next?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "When am I needed next?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "When do I go in?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "When am I scheduled next?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Next shift?"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "When is my next shift?"
                }
            ]
        },
        {
            "uniqueName" : "fallback",
            "actions" : {
                "actions" : [
                    {
                        "say" : "I'm sorry didn't quite get that. Please say that again."
                    },
                    { "listen" : true }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "go"
                }
            ]
        },
        {
            "uniqueName" : "greeting",
            "actions" : {
                "actions" : [
                    {
                        "say" : "Hello, what can I help you with today?"
                    },
                    { "listen" : true }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "come back"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "whatsup"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "what do you do"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "hey"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "what can you do"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "sup"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "yo"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Hello."
                },
                {
                    "language" : "en-US",
                    "taggedText" : "hi!"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "what'us up"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "hi there."
                },
                {
                    "language" : "en-US",
                    "taggedText" : "good afternoon"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "heya"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "hi there"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "good morning"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "Hi"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "hello"
                }
            ]
        },
        {
            "uniqueName" : "collect_fallback",
            "actions" : {
                "actions" : [
                    {
                        "say" : "Looks like I'm having trouble. Apologies for that. Let's start again, how can I help you today?"
                    },
                    { "listen" : true }
                ]
            },
            "fields" : [],
            "samples" : []
        },
        {
            "uniqueName" : "goodbye",
            "actions" : {
                "actions" : [
                    {
                        "say" : "Thank you! Please reach out again if you need anything. Goodbye."
                    }
                ]
            },
            "fields" : [],
            "samples" : [
                {
                    "language" : "en-US",
                    "taggedText" : "good bye"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "see ya"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "stop"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "cancel"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "goodnight"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "that's all"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "bye bye"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "stop talking"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "goodbye"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "no thanks"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "that would be all thanks"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "go away"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "no thanks"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "no"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "that is all thank you"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "that would be all"
                },
                {
                    "language" : "en-US",
                    "taggedText" : "that's all for today"
                }
            ]
        }
    ],
    "modelBuild" : {
        "uniqueName" : "FAQ_Chatbot_6-12-2020_1.11.05pm"
    }
}