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Tags vanishing when trying to be added to posts. #96469

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CodeAllNightNDay opened this issue Nov 15, 2024 · 33 comments
Closed

Tags vanishing when trying to be added to posts. #96469

CodeAllNightNDay opened this issue Nov 15, 2024 · 33 comments
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Experiment] AI labels added [Feature] Categories & Tags Categories and tags for posts and other custom post types. [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Feature] Post/Page Editor The editor for editing posts and pages. [Interaction #] > 20 (Automated) interaction count label for better visibility. Please don't add these manualliy. [Platform] Atomic [Platform] Simple [Pri] High [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Escalated to Product Ambassadors Triaged To be used when issues have been triaged. [Type] Bug

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@CodeAllNightNDay
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CodeAllNightNDay commented Nov 15, 2024

Quick summary

Tag text is vanishing when trying to type them into post in the editor. The issue doesn't seem to be theme dependent, and can be reproduced on simple and Atomic sites.

Steps to reproduce

  1. Open up any simple or At site.
  2. Start typing to add a new or existing tag.
  3. The text will vanish before the tag can be added.

What you expected to happen

For tags to be added to posts.

What actually happened

The text tag vanished after entering some characters.

Impact

Most (> 50%)

Available workarounds?

Yes - use the classic editor:

Image

If the above answer is "Yes...", outline the workaround.

No response

Platform (Simple and/or Atomic)

Simple, Atomic

Logs or notes

Here is how the issue looks when trying to add tags
https://github.com/user-attachments/assets/0af4d7d2-4ae7-4794-a547-a24253f4e953

@CodeAllNightNDay CodeAllNightNDay added [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Feature] Post/Page Editor The editor for editing posts and pages. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug Needs triage Ticket needs to be triaged labels Nov 15, 2024
@CodeAllNightNDay
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9047987-zd-a8c Issue for this one.

@CodeAllNightNDay
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Same issue here 9048107-zd-a8c

@github-actions github-actions bot added [Platform] Atomic [Platform] Simple [Pri] High [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. labels Nov 15, 2024
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OpenAI suggested the following labels for this issue:

  • [Feature Group] Content Management: The issue pertains to managing content through the tagging system within posts.
  • [Feature] Categories & Tags: This issue directly relates to the functionality of adding and managing tags for posts.
  • [Feature] Post/Page Editor: The problem occurs while using the editor intended for creating and modifying posts, where tags are supposed to be added.

@github-actions github-actions bot added [Feature] Categories & Tags Categories and tags for posts and other custom post types. [Experiment] AI labels added labels Nov 15, 2024
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github-actions bot commented Nov 15, 2024

Support References

This comment is automatically generated. Please do not edit it.

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Nov 15, 2024
@marutim
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marutim commented Nov 16, 2024

Same issue here: 9049132-zd-a8c
Theme: Yoko (retired)

@marutim
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marutim commented Nov 16, 2024

Another report: 9048871-zd-a8c
Theme: Traveler (Retired)

@mxhassani
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9049222-zen
Theme: Viral (non a8c)

Workaround

Use the classical view and add the tags from the wp-admin posts list.

@mxhassani
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9048612-zen
Theme: Libretto

@ezebecke
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9050643-zen

Suggested workaround with Classic View

@Jaykame
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Jaykame commented Nov 16, 2024

9050803-zen
Theme: RecipeBook
Simple site
Suggested workaround with Classic View.

@github-actions github-actions bot added the [Interaction #] > 10 (Automated) interaction count label for better visibility. Please don't add these manualliy. label Nov 16, 2024
@AriesJoseph
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AriesJoseph commented Nov 17, 2024

9051708-zen

@supernovia
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supernovia commented Nov 17, 2024

Another case on multiple sites here:
9053846-zd-a8c

I was temporarily able to add tags (in Chrome) after we removed several empty tags, but it stopped working again

@talldan
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talldan commented Nov 18, 2024

There's an issue reported in the Gutenberg repo for this too - WordPress/gutenberg#67058.

And some reports in the WordPress.org forums - https://wordpress.org/support/topic/wordpress-shaking-while-in-edit-mode/#post-18139467.

edit: Wrong issue

@Neha93517
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Zen-9056092
Shared workaround with Classic view.

@Robertght
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Robertght commented Nov 18, 2024

I can see there's a fix for it here: WordPress/gutenberg#66625

@ramonjd correct me if that's not the same, however, do we need to wait until Gutenberg 19.7 to be released? If yes, when should we see this released because I can see a lot of reports piling up.

@rajwpdev117
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Another report 9052042-zen.

@supernovia
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9053846-zd-a8c

@CacheMeOwside
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Another report 9051708-zen.
Shared Classic view workaround.

@ahmadbaig1
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9050007-zd-a8c
Shared classic view "Quick Edit" work around.

@obenland
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9049710-zd-a8c

@xavier-lc
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9057330-zd-a8c

@obenland
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9051938-zd-a8c

@obenland
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9055153-zd-a8c

@github-actions github-actions bot added [Interaction #] > 20 (Automated) interaction count label for better visibility. Please don't add these manualliy. and removed [Interaction #] > 10 (Automated) interaction count label for better visibility. Please don't add these manualliy. labels Nov 18, 2024
@sixhours sixhours moved this from Needs Triage to In Progress in Automattic Prioritization: The One Board ™ Nov 18, 2024
@sixhours
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There's a point release fix in progress: p1731931576142119-slack-C02FMH4G8

@paulopmt1
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We just got the fix for this issue at the Gutenberg 19.6.4 and started the Dotcom release process for fixing it on our sites.

@ramonjd
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ramonjd commented Nov 18, 2024

@Robertght

Thanks for the ping. As @sixhours mentioned, the fix is being included in a point release, which is being rolled out today.

@aisajib
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aisajib commented Nov 18, 2024

Another report here: 9054021-zd-a8c

Suggesting the wp-admin workaround for now.

@mdtanjid0
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mdtanjid0 commented Nov 19, 2024

  • 9059883-zd-a8c (needs to be followed up).

@rosepajaroja
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9048546-zd-a8c

shared the Classic View workaround

@jartes jartes added Triaged To be used when issues have been triaged. and removed Needs triage Ticket needs to be triaged labels Nov 19, 2024
@matticbot matticbot moved this from In Progress to Triaged in Automattic Prioritization: The One Board ™ Nov 19, 2024
@paulopmt1
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This fix was released to simple sites Yesterday and just released to all Atomic sites: p1732032544984469-slack-CBTN58FTJ

@LovingBrother
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Great work, team! I will test the fix on my end and follow up with users who are still asking about the status of the bug

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Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Experiment] AI labels added [Feature] Categories & Tags Categories and tags for posts and other custom post types. [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Feature] Post/Page Editor The editor for editing posts and pages. [Interaction #] > 20 (Automated) interaction count label for better visibility. Please don't add these manualliy. [Platform] Atomic [Platform] Simple [Pri] High [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Escalated to Product Ambassadors Triaged To be used when issues have been triaged. [Type] Bug
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