Logo won't save while Gutenberg plugin is activated #54055

ccwalburn · 2021-06-27T13:59:37Z

Updating the logo in the Site identity section of the Customizer won't save. It allows you to change it, and clicking Save Changes appears to work, but when you go to the site, or back to the Customizer afterward, the old logo is back. This does not happen if the Gutenberg plugin is deactivated.

Steps to reproduce the behavior

Ensure Gutenberg plugin is activated.
Go to Site Identity in Customizer
Click Change Logo and select a new logo
Click Save Changes and close the Customizer
Go to front end of site or back to the Customizer

What I expected to happen

I expected to see the new logo.

What actually happened

I saw the old logo

(Some users report the logo disappears, instead.)

Context

This was a user report. I haven't tested on my own site.
4095490-zen

Is this specific to the applied theme? Which one?

This is for the Hever theme. It can happen with any theme using a custom logo.

Does this happen on simple or atomic sites or both?

This was an AT site. (But happens on Simple Sites as well.)

Is there any console output or error text?

No

Level of impact (Does it block purchases? Does it affect more than just one site?)

Reproducibility (Consistent, Intermittent) Leave empty for consistent.

Screenshot / Video: If applicable, add screenshots to help explain your problem.

Possible workarounds

Select a different image and save that as the logo in the Customizer. Then go back to the Customizer again and save the image you actually want as your logo.
Open a post/page in the editor and insert a Site Logo block. Replace the image with the desired logo and save the post. (You can delete the block from the post, or the whole post after you save it once.)
Deactivate Gutenberg plugin (for Atomic sites)

ccwalburn · 2021-06-27T17:38:34Z

Another case here: 30355259-hc
This site used the Baskerville 2 theme.

donalirl · 2021-06-27T23:24:54Z

Another case #30339833-hc with a third-party theme.

yashitamittal11 · 2021-06-28T02:22:11Z

Also reported here- #54017

jackiejade · 2021-06-28T15:28:48Z

Another case here with Veni theme and Gutenberg deactivated fixes the issue: #30369699-hc

KirkwallDay · 2021-06-28T16:42:00Z

Another case here: 13266578-hc: Hever theme, deactivating Gutinberg worked. Tried to re-activate it after to see if they could still take advantage of the features. Reactivating the plugin removed the logo again. Advised them to leave it off.

creativecoder · 2021-06-28T19:16:11Z

This appears to happen when the site_logo option and custom_logo theme mod get out of sync. Recent versions of Gutenberg have code to keep these in sync, but it only runs at specific times.

Example

site_logo option is set to image 1
custom_logo theme mod is set to image 2
You'll see the image 1 in the customizer, because the site_logo (setting for the Site Logo block) overrides the custom_logo setting.
But if you want your logo to be image 2, and you try to save that image in the customizer (to update the custom_logo setting), it won't update, because custom_logo is already set to image 2.
This prevents the Gutenberg code running to update the site_logo, and so you're logo stays the same.

Two possible workarounds, until this is fixed:

Select a different image and save that as the logo in the Customizer. Then go back to the Customizer again and save the image you actually want as your logo.
Open a post/page in the editor and insert a Site Logo block. Replace the image with the desired logo and save the post. (You can delete the block from the post, or the whole post after you save it once.)

creativecoder · 2021-06-28T19:17:20Z

^ Note that you'll need the Gutenberg plugin activated for these workarounds to take effect.

carladoria · 2021-06-28T19:58:38Z

another case with a Simple site in 30373872-hc
xivfurniture.com
Is there any workaround for Simple sites? Tried adding/removing/saving several images

aisajib · 2021-06-29T00:29:49Z

Also reported in 30360146-hc - the second workaround worked (the first one didn't work since when I went back to the customizer, there were no images to begin with, and selecting another didn't do anything).

galakhyati · 2021-06-29T09:51:31Z

Another case here:
Simple site.
Site: https://traductionsbrio.com/

lizswafford · 2021-06-29T13:14:54Z

29967113-hc
Simple Site.
Workaround using Site Logo Block fixed it.

sophiegyo · 2021-06-29T14:03:12Z

Atomic site, same issue: #30385906-hc

Logo just didn't display at all (in the Customizer, or anywhere else) with Gutenberg active.

Fixed by: deactivating Gutenberg (version 10.9.1)

druesome · 2021-06-29T15:25:10Z

Chat: #30387014-hc

Gave them this CSS as a workaround. Note that there has to be a site title and it must be visible on the site for this to work.

.selector a {
height: 80px;       
width:  400px;
white-space: nowrap;
overflow: hidden;
text-indent: -9999px;   
margin: 0 !important;
background: url(URLTOIMAGE) no-repeat;
background-size: contain;
display: inline-block;
}

KirkwallDay · 2021-06-29T16:35:06Z

Another instance here: 5134826-hc.
The workarounds didn't work. They will need to be notified when the bug is fixed.

KirkwallDay · 2021-06-29T16:55:52Z

Another instance here: 27261916-hc
Workaround 2 worked.

I think the workarounds only work if the site currently has a logo, with no logo before the bug occurred, they seem not to work.

dhackneya8c · 2021-06-29T17:14:47Z

Another report: 30388973-hc
Deactivating Gutenberg worked

AtrumGeost · 2021-06-29T21:35:28Z

Another case: 29224901-hc
Deactivating the Gutenberg plugin worked

AtrumGeost · 2021-06-30T13:17:42Z

Got another report on a simple site: 4105602-zd-woothemes

The workaround mentioned above worked:

Open a post/page in the editor and insert a Site Logo block. Replace the image with the desired logo and save the post. (You can delete the block from the post, or the whole post after you save it once.)

xpurichan · 2021-06-30T14:26:24Z

Experienced this in 30405625-hc. Deactivated Gutenberg, changed the logo, reactivated Gutenberg.

KirkwallDay · 2021-06-30T15:02:33Z

Another instance here: 29989649-hc
Using the site-logo block work-around worked, the site had a logo before the bug occurred.

Thelmachido · 2021-06-30T16:23:21Z

Another case here: 4103714-ZD
The below workaround worked
Open a post/page in the editor and insert a Site Logo block. Replace the image with the desired logo and save the post. (You can delete the block from the post, or the whole post after you save it once.)

kriskarkoski · 2021-06-30T18:21:21Z

4103158-zen

JoshuaGoode · 2021-07-03T17:32:27Z

I encountered this on 28753841-hc

Not sure if it will stick but to resolve we were able to temporarily deactivate Gutenberg, set the logo in the Customizer, and then reactivate Gutenberg.

So:

Deactivate Gutenberg
Set the logo in the customizer and Save Changes.
Reactivate Gutenberg

We flushed cache and tried adjusting things in the Customizer again. The logo remained.

joweber123 · 2021-07-04T02:01:05Z

Simple site - 4113750-zen

Workaround using site logo block resolved issue.

poojashetty18 · 2021-07-04T06:35:40Z

Another case: 30098382-hc
Deactivating the Gutenberg plugin worked. Reactivating it back after updating the logo was still showing the wrong logo.

KirkwallDay · 2021-07-04T19:26:32Z

Another instance here - 4112055-zen
Workaround 2 using a site-logo block worked here.

kaitohm · 2021-07-05T00:31:16Z

Another instance: 4115546-zd-woothemes
Asked them to try workaround 2 - replacing logo in Site Logo Block

happychait · 2021-07-05T00:47:38Z

#1627073-hc

Applied the Site Logo block workaround here.

kaitohm · 2021-07-05T02:37:30Z

Another instance: 4115259-zd-woothemes
Asked them to try workaround 2 - replacing logo in Site Logo Block

fresatomica · 2021-07-05T06:22:56Z

Another report: https://wordpress.com/forums/topic/my-logo-is-disappearing/
The workaround didn't work.

synora · 2021-07-05T13:03:08Z

4117160-zd. Deactivating Gutenberg, saving the site logo in the Customizer, then reactivating Gutenberg again worked.

ccwalburn · 2021-07-05T15:00:21Z

30482549-hc
User's logo disappeared.
Adding the Site Logo block to a page fixed it.

liviopv · 2021-07-05T16:42:43Z

Another 4117643-hc. Changing the Site Logo block worked.

Nic-Sevic · 2021-07-05T16:56:46Z

another instance here: 30016318-hc
workaround provided with CSS

joweber123 · 2021-07-06T02:07:35Z

Simple site -4117408-zen

Workaround using site logo block resolved issue.

gwensmithx · 2021-07-06T02:22:17Z

AT site - 4118278-zen
Deactivating the gutenberg plugin worked.

zdenys · 2021-07-06T08:30:16Z

Simple Site 4118132-zd-woothemes Asked them to try the two workarounds from above.

sguzovskaia · 2021-07-06T13:44:42Z

Somewhat a similar issue: the site logo is getting re-added again after the user removes it and saves changes in Customizer.
Reproduced the issue from my end. Two workarounds from above didn't work. AT site
The user resolved it by permanently removing the logo image from the media library and it helped to remove the logo.
30496468-hc

jartes · 2021-07-06T13:59:16Z

Another one on 30174430-hc with the Ippo theme.

Fixed by adding the Site logo block, setting the logo and then removing it.

creativecoder · 2021-07-06T19:31:30Z

D63662-code has been deployed to hotfix this issue for Simple Sites. I'm trying to get the proper fix into Gutenberg 11.0.0.

creativecoder · 2021-07-07T00:35:15Z

A hotfix for Atomic sites will go out shortly, as well, which should resolve this issue for all WP.com users.

But please reopen if there are additional reports.

poojashetty18 · 2021-08-04T11:23:19Z

Another report on 30961676-hc
Simple site using Luxury theme.
Fixed by adding the Site logo block, setting the logo and then removing it.

synora · 2021-08-04T18:52:42Z

I'm unable to replicate this on simple or Atomic sites.

ccwalburn added [Type] Bug User Report labels Jun 27, 2021

kwight added Atomic [Feature] Customizer The site customizer for traditional, non-block themes. Logo labels Jun 28, 2021

creativecoder mentioned this issue Jun 28, 2021

Site Logo: update for compatibility with WP 5.8 site_logo option Automattic/jetpack#20192

Merged

kosiew mentioned this issue Jun 29, 2021

Customizer does not display logo when Gutenberg is activated #54017

Closed

creativecoder closed this as completed Jul 7, 2021

poojashetty18 reopened this Aug 4, 2021

synora closed this as completed Aug 4, 2021

Logo won't save while Gutenberg plugin is activated #54055

Logo won't save while Gutenberg plugin is activated #54055

Comments

ccwalburn commented Jun 27, 2021 • edited by creativecoder Loading

Steps to reproduce the behavior

What I expected to happen

What actually happened

Context

Is this specific to the applied theme? Which one?

Does this happen on simple or atomic sites or both?

Is there any console output or error text?

Level of impact (Does it block purchases? Does it affect more than just one site?)

Reproducibility (Consistent, Intermittent) Leave empty for consistent.

Screenshot / Video: If applicable, add screenshots to help explain your problem.

Possible workarounds

ccwalburn commented Jun 27, 2021 • edited Loading

donalirl commented Jun 27, 2021

yashitamittal11 commented Jun 28, 2021

jackiejade commented Jun 28, 2021

KirkwallDay commented Jun 28, 2021

creativecoder commented Jun 28, 2021

creativecoder commented Jun 28, 2021

carladoria commented Jun 28, 2021

aisajib commented Jun 29, 2021

galakhyati commented Jun 29, 2021

lizswafford commented Jun 29, 2021

sophiegyo commented Jun 29, 2021

druesome commented Jun 29, 2021

KirkwallDay commented Jun 29, 2021

KirkwallDay commented Jun 29, 2021

dhackneya8c commented Jun 29, 2021

AtrumGeost commented Jun 29, 2021

AtrumGeost commented Jun 30, 2021

xpurichan commented Jun 30, 2021

KirkwallDay commented Jun 30, 2021

Thelmachido commented Jun 30, 2021

kriskarkoski commented Jun 30, 2021

JoshuaGoode commented Jul 3, 2021 • edited Loading

joweber123 commented Jul 4, 2021

poojashetty18 commented Jul 4, 2021 • edited Loading

KirkwallDay commented Jul 4, 2021

kaitohm commented Jul 5, 2021

happychait commented Jul 5, 2021

kaitohm commented Jul 5, 2021

fresatomica commented Jul 5, 2021 • edited Loading

synora commented Jul 5, 2021 • edited Loading

ccwalburn commented Jul 5, 2021

liviopv commented Jul 5, 2021

Nic-Sevic commented Jul 5, 2021

joweber123 commented Jul 6, 2021

gwensmithx commented Jul 6, 2021

zdenys commented Jul 6, 2021

sguzovskaia commented Jul 6, 2021 • edited Loading

jartes commented Jul 6, 2021

creativecoder commented Jul 6, 2021

creativecoder commented Jul 7, 2021

poojashetty18 commented Aug 4, 2021

synora commented Aug 4, 2021

ccwalburn commented Jun 27, 2021 •

edited by creativecoder

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ccwalburn commented Jun 27, 2021 •

edited

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JoshuaGoode commented Jul 3, 2021 •

edited

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poojashetty18 commented Jul 4, 2021 •

edited

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fresatomica commented Jul 5, 2021 •

edited

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synora commented Jul 5, 2021 •

edited

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sguzovskaia commented Jul 6, 2021 •

edited

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