Update verify hard fail screens

app/decorators/session_decorator.rb

@@ -27,7 +27,7 @@ def verification_method_choice
   end
 
   def idv_hardfail4_partial
-    'shared/null'
+    'verify/no_sp_hardfail'
   end
 
   def sp_name; end

app/views/verify/_hardfail4.html.slim

@@ -1 +1,10 @@
-p.mb1 = t('idv.messages.hardfail4', sp: decorated_session.sp_name)
+p.mb1 = t('idv.messages.hardfail', hours: Figaro.env.idv_attempt_window_in_hours)
+.mt2.p3.col-12.center.border-box.border.border-teal.rounded-xl
+  p.mb3.fs-20p = t('idv.messages.hardfail4_html', sp: decorated_session.sp_name)
+  = link_to t('idv.buttons.continue_plain'),
+    decorated_session.sp_return_url,
+    class: 'btn btn-primary btn-wide'
+hr.mt2
+.mt2 = link_to t('idv.messages.help_center'), MarketingSite.help_url
+.mt2
+  = link_to t('idv.messages.return_to_profile', app: APP_NAME), profile_path

app/views/verify/_no_sp_hardfail.html.slim

@@ -0,0 +1,9 @@
+.mt2.p3.col-12.center.border-box.border.border-teal.rounded-xl
+  p.mb3.fs-20p
+    = t('idv.messages.help_center')
+  = link_to t('idv.buttons.continue_plain'),
+    MarketingSite.help_url,
+    class: 'btn btn-primary btn-wide'
+hr.mt2
+.mt2
+  = link_to t('idv.messages.return_to_profile', app: APP_NAME), profile_path

app/views/verify/fail.html.slim

@@ -1,9 +1,10 @@
 - title t('idv.titles.hardfail')
 
-h1.h3.mt0 = t('idv.titles.hardfail')
-p.mb1 = t('idv.messages.hardfail', hours: Figaro.env.idv_attempt_window_in_hours)
+.mb1.sm-m0.center.pb1
+  = image_tag(asset_url('no-verify.svg'),
+    alt: '',
+    class: 'align-bottom',
+    width: 170)
+h1.h3.mt0.center.px6
+  = t('idv.titles.hardfail')
 = render decorated_session.idv_hardfail4_partial
-
-.mt4.p3.col-12.center.border-box.border.border-teal.rounded-xl
-  p.mb3.fs-20p = t('idv.messages.help_center')
-  = link_to t('idv.buttons.help'), MarketingSite.help_url, class: 'btn btn-primary btn-wide'

config/locales/idv/en.yml

@@ -6,7 +6,7 @@ en:
       activate_by_phone: Activate by phone
       cancel: Cancel and return to your profile
       continue: Continue identity verification
-      help: Continue to Help Center
+      continue_plain: Continue
       mail:
         resend: Send another letter
         send: Send a letter
@@ -109,6 +109,9 @@ en:
         an account, but with a different email address.
       dupe_ssn2_html: Please %{link} with the email address you originally used.
       dupe_ssn2_link: sign out now and sign back in
+      hardfail: We can't log you in right now, but you can try verifying your identity
+        again in %{hours} hours.
+      hardfail4_html: Go to <strong>%{sp}</strong> for help accessing your services.
       finance:
         disclaimer: By continuing, you agree to let %{app_name} compare the account
           information you provide with third-party sources in order to verify your
@@ -122,8 +125,6 @@ en:
         no_account: Want to use a credit card instead?
         no_account_info: Help us verify your identity by providing the last 8 digits
           of your credit card.
-      hardfail: We can’t verify your identity right now.
-      hardfail4: You can also go to %{sp} for more help in accessing services.
       help_center: Visit our Help Center to learn more about verifying your account.
       loading: Verifying your identity
       mail_sent: Your letter is on its way
@@ -142,6 +143,7 @@ en:
         same_as_2fa: This phone number can be the same one you used to set up your
           one-time password as long as it meets the criteria above.
         us_country_code: have a U.S. country code to accept phone calls
+      return_to_profile: "‹ Return to your login.gov profile"
       review:
         financial_info: Where is my financial account information?
         info_verified_html: We found records matching your %{phone_message}
@@ -203,7 +205,7 @@ en:
       expectations: Next, help us identify you
       fail: We were unable to verify your identity
       financials: Provide a financial account number
-      hardfail: We were unable to verify your identity
+      hardfail: We weren't able to verify your identity
       intro: Help us identify you
       mail:
         resend: Want another letter?

config/locales/idv/es.yml

@@ -6,7 +6,7 @@ es:
       activate_by_phone: Active por teléfono
       cancel: Cancele y regrese a su perfil
       continue: Continúe la verificación de identidad
-      help: Continúe con el Centro de Ayuda
+      continue_plain: Continúe
       mail:
         resend: Enviar otra carta
         send: Enviar una carta
@@ -123,8 +123,8 @@ es:
         no_account: "¿Desea usar una tarjeta de crédito?"
         no_account_info: Ayúdenos a verificar su identidad proporcionando los últimos
           8 dígitos de su tarjeta de crédito.
-      hardfail: No podemos verificar su identidad en este momento.
-      hardfail4: También puede ir a %{sp} para obtener más ayuda y acceder a los servicios.
+      hardfail: NOT TRANSLATED YET
+      hardfail4_html: NOT TRANSLATED YET
       help_center: Visite nuestro Centro de Ayuda para obtener más información sobre
         la verificación de su cuenta.
       loading: NOT TRANSLATED YET
@@ -145,6 +145,7 @@ es:
           su contraseña de un uso único, siempre y cuando cumpla con los criterios
           anteriores.
         us_country_code: NOT TRANSLATED YET
+      return_to_profile: NOT TRANSLATED YET
       review:
         financial_info: "¿Dónde está la información de mi cuenta financiera?"
         info_verified_html: Encontramos registros que coinciden con su %{teléfono_mensaje}

config/locales/idv/fr.yml

@@ -6,7 +6,7 @@ fr:
       activate_by_phone: Activer par téléphone
       cancel: Annuler et retourner à votre profil
       continue: Continuer la vérification d'identité
-      help: Continuer jusqu'au Centre d'aide
+      continue_plain: Continuer
       mail:
         resend: Envoyer une autre lettre
         send: Envoyer une lettre
@@ -108,8 +108,8 @@ fr:
         quelques informations personnelles de base ainsi que certaines informations
         financières pour compléter ce processus. Si vous n'avez pas cette information
         sous la main, vous pouvez continuer plus tard.
-      confirm: Vous avez crypté vos données vérifiées
       come_back_later: NOT TRANSLATED YET
+      confirm: Vous avez crypté vos données vérifiées
       dupe_ssn1: Si vous recevez ce message d'erreur, il est possible que vous ayez
         déjà créé et vérifié un compte, mais avec une adresse courriel différente.
       dupe_ssn2_html: Veuillez %{link} avec l'adresse courriel que vous avez utilisée
@@ -130,9 +130,8 @@ fr:
         no_account: Vous préférez utiliser une carte de crédit?
         no_account_info: Aidez-nous à vérifier votre identité en fournissant les 8
           derniers chiffres de votre carte de crédit.
-      hardfail: Nous ne pouvons pas vérifier votre identité pour le moment.
-      hardfail4: Vous pouvez également aller sur %{sp} où vous trouverez davantage
-        d'aide pour accéder à nos services.
+      hardfail: NOT TRANSLATED YET
+      hardfail4_html: NOT TRANSLATED YET
       help_center: Visitez notre Centre d'aide pour en apprendre davantage sur la
         façon dont nous vérifions votre compte.
       loading: NOT TRANSLATED YET
@@ -154,6 +153,7 @@ fr:
           pour configurer votre mot de passe à usage unique, tant et aussi longtemps
           qu'il respecte les critères mentionnés plus haut.
         us_country_code: NOT TRANSLATED YET
+      return_to_profile: NOT TRANSLATED YET
       review:
         financial_info: Où se trouve l'information sur mon compte bancaire?
         info_verified_html: Nous avons trouvé des données qui correspondent à votre

spec/decorators/session_decorator_spec.rb

@@ -45,7 +45,7 @@
 
   describe '#idv_hardfail4_partial' do
     it 'returns the correct partial' do
-      expect(subject.idv_hardfail4_partial).to eq 'shared/null'
+      expect(subject.idv_hardfail4_partial).to eq 'verify/no_sp_hardfail'
     end
   end
 

spec/support/idv_examples/max_attempts.rb

@@ -20,7 +20,9 @@
     expect(page).to have_css('.alert-error', text: t('idv.modal.sessions.heading'))
 
     visit_idp_from_sp_with_loa3(sp)
-    expect(page).to have_content(t('idv.messages.hardfail'))
+    expect(page).to have_content(
+      t('idv.messages.hardfail', hours: Figaro.env.idv_attempt_window_in_hours)
+    )
     expect(current_url).to eq verify_fail_url
 
     visit verify_session_path

spec/views/verify/_hardfail4.html.slim_spec.rb

@@ -0,0 +1,20 @@
+require 'rails_helper'
+
+RSpec.describe 'verify/_hardfail4.html.slim' do
+  let(:decorated_session) do
+    instance_double('SessionDecorator', sp_name: 'Example SP', sp_return_url: 'test.host')
+  end
+
+  before do
+    allow(view).to receive(:decorated_session).and_return(decorated_session)
+  end
+
+  it 'links to the profile' do
+    render
+
+    expect(rendered).to have_link(
+      t('idv.messages.return_to_profile', app: APP_NAME),
+      href: profile_path
+    )
+  end
+end

spec/views/verify/_no_sp_hardfail.html.slim_spec.rb

@@ -0,0 +1,12 @@
+require 'rails_helper'
+
+RSpec.describe 'verify/_no_sp_hardfail.html.slim' do
+  it 'links to the profile' do
+    render
+
+    expect(rendered).to have_link(
+      t('idv.messages.return_to_profile', app: APP_NAME),
+      href: profile_path
+    )
+  end
+end

spec/views/verify/fail.html.slim_spec.rb

@@ -17,7 +17,7 @@
 
       expect(view).to render_template(partial: 'verify/_hardfail4')
       expect(rendered).to have_content(
-        t('idv.messages.hardfail4', sp: @decorated_session.sp_name)
+        strip_tags(t('idv.messages.hardfail4_html', sp: @decorated_session.sp_name))
       )
     end
   end
@@ -30,7 +30,7 @@
     it 'displays the null partial' do
       render
 
-      expect(view).to render_template(partial: 'shared/_null')
+      expect(view).to render_template(partial: 'verify/_no_sp_hardfail')
     end
   end
 end