Issue Reporting

There are many different combinations (Hardware, Software, Firmware, Server, Client) possible, I do not have the resources to test every single combination or scenario.

Whenever help is needed, please ALWAYS provide:

• Plex Media Server Log Files (Make sure General->Enable Plex Media Server debug logging is checked.)
• HDHRViewerV2 Log Files
• Server Operating System :
• Server CPU :
• HDHomeRun Model/Firmware :
• Is this a new installation or upgrade? What was upgraded?
• Issues with Streaming, Channel Guide or other?
• Is there any error message?
• Have you successfully run on another other Clients? If yes, please list them.

If streaming issue:

• Are you trying to stream locally on your network, or remotely?
• What are you Player Online Streaming Quality?
• Have you tried other Streaming Quality like Original or 4 Mbps 720p?

Optional for streaming:

• A 5 second video clip of affected channel.