Issues Configuring Opt-Out/Unsubscribe

[dinalondon]

I've been struggling with the configuration of opt-out/unsubscribe. I see the options listed in the advanced settings, but they don't automatically show up in the template nor can I find anywhere to configure the tokens or automated messages. I can manually add the tokens to the template, but they don't look very pretty nor are they intuitive for the person receiving the mailing.

Does anyone have any insight into this issue? Am I missing something?

Thanks so much!

Dina

[jitendrapurohit]

We are experiencing a similar issue on one of our site using Mosaico. Tokens "unsubscribe via email", "opt-out" looks weird in actual preview or final email that is sent. See -

Also, the social media buttons wasn't displayed correctly, but we got that fixed by #182.

[totten]

@dinalondon I don't fully understand the description.

There are two distinct aspects of the unsubscribe/opt-out:

• Unsubscribe Token: Somewhere in the content or template of the mailing, there needs to be a token which represents the opt-out or unsubscribe link. It's just a link, but it's an important link (and you're not allowed to send a mailing if the token is missing). Usually, the template includes the link by default (so the user doesn't have to do anything). There was a bug Requires unsubscribe/opt-out token to send email even though unsubscribe link is already in header #143 (which should be resolved with the next batch of releases). You don't need any "Advanced" settings for this.
• Unsubscribe Message: If a user ever clicks on the opt-out/unsubscribe link, then it sends an automated message to acknowledge. There is a default message -- so, again, the user shouldn't have to do anything. But it can customized. This is the "Advanced" functionality. It's described a bit more in https://docs.civicrm.org/user/en/latest/email/mass-mailings-using-civimail/#responses-tab

[EmilySolaris]

@dinalondon not sure if this is the same issue or helps you.

When creating a template I chose hyperlink the word 'Unsubscribe', instead of hyperlinking to a web address I input http followed by the token. When I test this it appear the word is linked to the token, therefore this looks much nicer than the token being exposed, however it results in a blank webpage and the unsubscribe token in the address bar. Not sure where i am going wrong

[EmilySolaris]

The preset unsubscribe feature seems to be working well however my struggles are with adding the 'opt out' option.

[dinalondon]

Yes, the hyperlink is exactly what I ended up doing. Was just looking for something more flexible like what you see when you go to Mailings/Headers, Footers and Automated Messages. *Rabbi Dina *London Vice President General Manager • • • *Jvillage*Network 212 Battery Street Burlington, VT 05401 802-846-3517 direct Sales Offices: Chicago/New York

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On Tue, Dec 5, 2017 at 3:40 AM, EmilySolaris ***@***.***> wrote: @dinalondon <https://github.com/dinalondon> not sure if this is the same issue or helps you. When creating a temple I chose hyperlink the word 'Unsubscribe', instead of hyperlinking to a web address I input http followed by the token. When I test this it appear the word is linked to the token, therefore this looks much nicer than the token being exposed, however it results in a blank webpage and the unsubscribe token in the address bar. Not sure where i am going wrong — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#179 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AHk5Blxf4H2oprAWgn081QsbTs69-mJjks5s9QFxgaJpZM4Ov_lw> .

[themak1985]

Can we consider this issue closed? Hyperlinking the token is what needs to happen and seems to be common practice. Maybe include that in any documentation related to tokens/tokens that are links.

[dinalondon]

Yes, consider it closed, thanks. Dina R. London Jvillage Network A Division of Shulware [email protected] 802-846-3517

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________________________________ From: themak1985 <[email protected]> Sent: Wednesday, January 23, 2019 5:26 PM To: veda-consulting/uk.co.vedaconsulting.mosaico Cc: Dina London; Mention Subject: Re: [veda-consulting/uk.co.vedaconsulting.mosaico] Issues Configuring Opt-Out/Unsubscribe (#179) Can we consider this issue closed? Hyperlinking the token is what needs to happen and seems to be common practice. Maybe include that in any documentation related to tokens/tokens that are links. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub<#179 (comment)>, or mute the thread<https://github.com/notifications/unsubscribe-auth/AHk5BtJ23MawmezMHayY9kMr1FOvYsYbks5vGO-egaJpZM4Ov_lw>.