Stuck at 99%

[simonschaufi]

I tried to connect with Firefox 51 and Srware Iron 55 (Google Chrome Fork) and both are stuck at 99% with Loading initial data...

I waited for about 3 minutes and nothing happened.

What is initial data?

[dbrgn]

Does it work after reloading the page and trying again?

[simonschaufi]

Nop. I restarted Threema App also and got to 100% somehow but still the loading circle is displayed.

Using Samsung Galaxy S4 Mini

What kind of information do you need to help solve the issue?

[max-m]

I had it stuck at 66% on my first try because I turned my phone’s screen off^* and on again during the initial sync.

On my second try, while making sure I don’t turn the screen off, it worked flawlessly.
Afterwards I deleted the still loading session on my phone.

*) Which also locks my phone

[dbrgn]

@simonschaufi what exact Android version are you using? This might be a bug in the msgpack library: msgpack/msgpack-java#405

Maybe you could record a message log (Threema > Settings > Troubleshooting > "Log to File") during the connection attempt and then send it to us through support (https://threema.ch/en/support or a Threema message to *SUPPORT). Reference this conversation in the support request.

[CptHermi]

sorry, doesn't matter whether cell or wlan
everytime stuck at 60%
Firefox 51.0.1 (32-Bit)
Moto X Force Android 6.0.1

[dbrgn]

@CptHermi that's a different issue. See #43.

[Anke]

Cross-reference to my 99% loading issue...

[simonschaufi]

Android 4.4.2
Kernel: 3.4.0
Message log sent to *support

Error: java.lang.IllegalArgumentException: Bad position

It's exactly the bug you referenced.

PS: I don't now how "Signal" messenger works but they also have a web interface as google chrome extension and linking there works fine.

[dbrgn]

Signal works very differently. This is a bug in one of the libraries we use (msgpack-java) that only happens on Android 4. It will be fixed in the next release of the app.

[merlin2004]

Same here with S4 mini. Android 4.2.2.
Yesterday: worked well. Today: worked well until 03:00 pm (approx.)
At the moment it works again. :-)

[lgrahl]

Probably not related but it's stuck at 99% so I'm posting here: web.threema.ch-1487761270145.txt
TypeError: Cannot read property 'avatar' of undefined

[Anke]

Just tried it out for the first time since the update, and it's working quite well and reasonably fast. Thank you, great work!

[dbrgn]

Actually this fix didn't make it into the first App update, but good to hear that it works for you @Anke!

[lgrahl]

You probably didn't want to close with that commit.

[merlin2004]

Worked for me too. And it's really fast. Thanks guys!

[dbrgn]

Threema Web 1.0.3 was just published. ✨ This should fix some of the "stuck at 99%" problems.

[simonschaufi]

I hope a new Threema version will also be released soon that fixes the "bad position" bug.

[dbrgn]

This should now be fixed with the Threema for Android 3.1 release! ✨