v1.0 Features

##Features:

1. Three main users roles users, agents, and admins
2. Users can create tickets, keep track of their tickets status, giving comments, and close their own tickets (permissions are configurable)
3. Auto assigning to agents to tickets, the system searches for agents in specific department and auto select the agent with lowest queue
4. Agents can communicate with ticket issuers and update tickets through ticket comments
5. Auto email notifications to ticket participants (ticket owner, assigned agent) when ticket is updated or there is a new comment
6. Simple admin panel
7. Administrators can add agents, create custom statuses, categories/departments, priorities, and manage tickets and comments.
8. Tickets access restrictions (Only ticket owner, an agent, or an admin whom has access to the ticket)
9. Settings option to allow agents access to all tickets or to restrict agents access to only their assigned tickets
10. Localization ((English, Hungarian, Brazilian Portuguese, and German language packs are included)
11. Tickets can be closed and reopened (with configurable permissions)
12. Views files (admin and tickets index) are more organized .. with simple screen for normal users and more advanced screen for agents and admins
13. New enhanced tickets listing table
14. Insightful admin dashboard with statistics and graphs on the overall tickets activities and tickets resolution performance per categories and per agents.
15. Settings are now adjustable directly from admin panel, instead of the config file 'config/ticketit.php'
16. Administrators accounts management section in the admin panel
17. Private and public comments
18. Tickets attachments
19. Dashboard performance and speed enhancements
20. Work time record for each ticket
21. Email piping where new tickets are created by emails received from clients

v1.0 Screen shots:

Ticketit Settings Panel

Admin Tickets screen

Agent tickets screen

User tickets screen

Admin dashboard

Administrators management

Email Notifications (on ticket create, ticket update, new comment)