Render process is gone

[kornelshakh]

Using a supported version?

• I have searched searched open and closed issues for duplicates.
• I am using Signal-Desktop as provided by the Signal team, not a 3rd-party package.

Overall summary

This is happening to me since the last few Signal updates.

If I uninstall Signal and install it again, it will work for as long as I don't close Signal/turn off PC.

If I use Signal on phone while it's not running on desktop it will cause this crash loop eventually.

The same issue is on all my desktop devices that have Signal installed, same for my friends.

Crash log:
Error: Reason: crashed, Exit Code: 134
at App. ([REDACTED]\app\global_errors.js:94:7)
at App.emit (node:events:519:28)
at WebContents. (node:electron/js2c/browser_init:2:87687)
at WebContents.emit (node:events:519:28)

App Version: 7.33.0
OS: win32

Steps to reproduce

1. Open Signal

Expected result

Should load Signal and not crash.

Actual result

Will show the loading screen for few minutes, then freeze, and then after some time crash.

Screenshots

No response

Signal version

7.33.0

Operating system

Windows 11

Version of Signal on your phone

No response

Link to debug log

No response

[trevor-signal]

Hi @kornelshakh, sorry this is happening! A debug log after this crash happens would be super helpful to diagnose what's going on. Can you compress your logs folder (at C:\Users\<YourName>\AppData\Roaming\Signal\logs) and share it with us? If you'd prefer not to attach it to this issue, you can email it to [email protected] and reference GH issue #7100. Thanks!

[kornelshakh]

Hello @trevor-signal, here is the compressed logs.zip folder. I would appreciate if you could look into this issue, this has caused major inconvenience for my day-to-day life, thank you!

[jamiebuilds-signal]

It looks like you have a lot (like over a million) pending tasks in your database that are likely processing delivery receipts, and we're running out of memory trying to load them all.

We can and should stop loading them all at once, and we might need to be more aggressive about deleting them, hopefully we can get you a fix soon.

[jamiebuilds-signal]

@kornelshakh I don't know for certain, but just something to try in case it gets things working for you again. If you keep restarting the app for a total of 5+ times, it may clear out all of the old tasks that's causing your crashes.

(We only attempt to run these tasks 5 times before we delete them, so I'm hoping you can force them to get deleted)

[kornelshakh]

@jamiebuilds-signal Hello, the crash is still happening even after 5+ restarts. Nothing works other than reinstalling it completely which is hassle to do every time I want to use the app. Hopefully there will be a solution for this, thank you.