MacOS: "Check with the developer to make sure Signal works..."

[salinggergo]

• I have searched open and closed issues for duplicates

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Bug Description

In February I had the exact same issue as described in #3054 , contacted Signal support and following their advice I deleted the app, deleted all app folders from /Library/AppSupport/, re-installed, re-launched my computer and worked properly for some weeks.

With version 1.23.1 I have the same issue but the previous workaround doesn't fix the bug anymore. After I deleted the app, etc, I get only the attached Mac OS X error message.

Steps to Reproduce

1. step one
2. step two
3. step three

Actual Result:

First: Unhandled Promise Rejection; Then: Mac OS X launch error message

Expected Result:

App launches

Screenshots

Platform Info

Signal Version:

1.23.1

Operating System:

OS X 10.11.6

Linked Device Version:

iOS 12.1

Link to Debug Log

[smoser11]

ditto. same problem here on OSX 10.11.6 (15G22010)

Unhandled Promise Rejection
Error: The resource could not be loaded because the App Transport Security policy requires the use of a secure connection.
at MacUpdater.doDownloadUpdate ([REDACTED]/app.asar/node_modules/electron-updater/out/MacUpdater.js:167:7)

....

[marieae]

Ditto for me on my mac. Hope there is a fix soon.

[scottnonnenberg-signal]

If you're running into this, the workaround is to go to https://signal.org/download and install the latest version of Signal Desktop. Then it won't have trouble downloading new updates, because it is the latest update.

[salinggergo]

If you're running into this, the workaround is to go to https://signal.org/download and install the latest version of Signal Desktop. Then it won't have trouble downloading new updates, because it is the latest update.

Hi Scott, sorry if I was not clear but I did exactly that and I still run into the osx error message. I retried it now, downloaded the latest version, the same happens, Signal does not launch.

[scottnonnenberg-signal]

@salinggergo I meant this error: "Error: The resource could not be loaded because the App Transport Security policy requires the use of a secure connection."

[salinggergo]

Yes, first of all I tried that but did not work for me. That's why I contacted your help, tried the other workaround they suggested which worked for some time indeed but now I'm having the same issue

[scottnonnenberg-signal]

Okay, this is a duplicate of #3161

[salinggergo]

I tried the Beta you suggest there and doesn't work either.

[salinggergo]

Here's a workaround for this issue, not the perfect but maybe others have the same problem waiting in vain for a solution:

1. i downloaded the latest version that worked for me v18.1
2. installed, opened it
3. signal won't let messaging because the version is expired, it ask for an update
4. i downloaded the latest version too, copied it to the app folder but kept also the latest functioning version there (signal and signal copy)
5. that way i was able to launch the new version