After updating to v1.14.2, Signal is stuck on the screen with the message Optimizing application... #2546

vrozkovec · 2018-07-19T15:57:20Z

I have searched open and closed issues for duplicates

Bug description

After updating to v1.14.2, signal is stuck on Optimizing application... screen. It has been a few hours already that I have the application open. Should I wait more?

Steps to reproduce

open the application

Actual result: see screenshot
Expected result: show app home screen

Screenshots

Platform info

Signal version: v1.14.2

Operating System:
Linux Mint 19 Tara
Linux version 4.15.0-24-generic (buildd@lgw01-amd64-056) (gcc version 7.3.0 (Ubuntu 7.3.0-16ubuntu3)) #26-Ubuntu SMP Wed Jun 13 08:44:47 UTC 2018

Linked device version: 4.23.4

Link to debug log

https://debuglogs.org/9ad743bbcce39e488a6fc05412f91e665724f300b70208315f8b54cb7a8c275f

scottnonnenberg-signal · 2018-07-19T16:11:34Z

What version were you on before? Also, if you start it from the command line, you'll be able to see what it prints to the log in real-time. Perhaps there is a useful error there?

unDocUMeantIt · 2018-07-19T19:03:39Z

i have the same problem, and it persists after upgrading to 1.14.3. this is what i get on the command line:

NODE_ENV production
NODE_CONFIG_DIR /opt/Signal/resources/app.asar/config
NODE_CONFIG {}
ALLOW_CONFIG_MUTATIONS undefined
HOSTNAME undefined
NODE_APP_INSTANCE undefined
SUPPRESS_NO_CONFIG_WARNING undefined
Set Windows Application User Model ID (AUMID) { appUserModelId: 'org.whispersystems.signal-desktop' }
userData: /home/tick/.config/Signal
making app single instance
{"name":"log","hostname":"tack","pid":16650,"level":30,"msg":"app ready","time":"2018-07-19T18:59:22.286Z","v":0}
{"name":"log","hostname":"tack","pid":16650,"level":30,"msg":"Ensure attachments directory exists","time":"2018-07-19T18:59:22.290Z","v":0}
{"name":"log","hostname":"tack","pid":16650,"level":30,"msg":"Initializing BrowserWindow config: {\"show\":true,\"width\":1276,\"height\":1252,\"minWidth\":640,\"minHeight\":360,\"autoHideMenuBar\":false,\"webPreferences\":{\"nodeIntegration\":false,\"nodeIntegrationInWorker\":false,\"preload\":\"/opt/Signal/resources/app.asar/preload.js\",\"nativeWindowOpen\":true},\"icon\":\"/opt/Signal/resources/app.asar/images/icon_256.png\",\"maximized\":false,\"x\":557,\"y\":128}","time":"2018-07-19T18:59:22.293Z","v":0}
{"name":"log","hostname":"tack","pid":16650,"level":30,"msg":"Updating BrowserWindow config: {\"maximized\":false,\"autoHideMenuBar\":false,\"width\":1276,\"height\":1252,\"x\":561,\"y\":128}","time":"2018-07-19T18:59:22.861Z","v":0}
{"name":"log","hostname":"tack","pid":16650,"level":30,"msg":"pre-main prep time: 2 ms","time":"2018-07-19T18:59:23.700Z","v":0}
{"name":"log","hostname":"tack","pid":16650,"level":30,"msg":"Build expires:  2018-10-17T18:09:27.000Z","time":"2018-07-19T18:59:23.726Z","v":0}
{"name":"log","hostname":"tack","pid":16650,"level":30,"msg":"background page reloaded","time":"2018-07-19T18:59:23.748Z","v":0}
{"name":"log","hostname":"tack","pid":16650,"level":30,"msg":"environment: production","time":"2018-07-19T18:59:23.749Z","v":0}
{"name":"log","hostname":"tack","pid":16650,"level":30,"msg":"Start IndexedDB migrations","time":"2018-07-19T18:59:23.749Z","v":0}
{"name":"log","hostname":"tack","pid":16650,"level":30,"msg":"Run migrations on database with attachment data","time":"2018-07-19T18:59:23.749Z","v":0}
{"name":"log","hostname":"tack","pid":16650,"level":30,"msg":"Database status {\"firstMigrationVersion\":12,\"lastMigrationVersion\":18,\"databaseVersion\":18,\"isAlreadyUpgraded\":true}","time":"2018-07-19T18:59:23.825Z","v":0}
{"name":"log","hostname":"tack","pid":16650,"level":30,"msg":"Storage fetch","time":"2018-07-19T18:59:23.826Z","v":0}
{"name":"log","hostname":"tack","pid":16650,"level":50,"msg":"Top-level unhandled promise rejection: TypeError: window.enableSpellCheck is not a function","time":"2018-07-19T18:59:23.854Z","v":0}

scottnonnenberg-signal · 2018-07-19T19:20:08Z

I suspect that this is the same issue as #1619

Is your /tmp mounted as noexec?

unDocUMeantIt · 2018-07-19T20:38:37Z

yes, /tmp mounted noexec for security reasons.

unDocUMeantIt · 2018-07-19T20:41:42Z

when i remount /tmp exec, signal starts working again. but as soon as i revert, it keeps hanging at the optimizing step.

mockturtl · 2018-07-19T21:13:28Z

Same behavior with $HOME/.cache/google-chrome/Default mounted tmpfs noexec.

RRAlex · 2018-07-20T01:16:59Z

Same here on 1.14.3 with /tmp and noexec.
mount -o remount,exec /tmp fixes the issue temporarily...

7h145 · 2018-07-20T08:48:41Z

Not quite the same here: mount -o remount,exec /tmp doesn't fix this for me, signal still hangs in the "Optimizing application..." step. Running 1.14.3 on Debian jessie:

#> grep '/tmp' /proc/mounts
tmpfs /tmp tmpfs rw,relatime 0 0

#> /opt/signal/signal-desktop
NODE_ENV production
NODE_CONFIG_DIR /opt/x86_64-linux-gnu/ows-signal-1.14.3/resources/app.asar/config
NODE_CONFIG {}
ALLOW_CONFIG_MUTATIONS undefined
HOSTNAME undefined
NODE_APP_INSTANCE undefined
SUPPRESS_NO_CONFIG_WARNING undefined
Set Windows Application User Model ID (AUMID) { appUserModelId: 'org.whispersystems.signal-desktop' }
userData: /home/thias/.config/Signal
making app single instance
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"app ready","time":"2018-07-20T08:04:37.830Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"Ensure attachments directory exists","time":"2018-07-20T08:04:37.837Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"Initializing BrowserWindow config: {\"show\":true,\"width\":878,\"height\":880,\"minWidth\":640,\"minHeight\":360,\"autoHideMenuBar\":false,\"webPreferences\":{\"nodeIntegration\":false,\"nodeIntegrationInWorker\":false,\"preload\":\"/opt/x86_64-linux-gnu/ows-signal-1.14.3/resources/app.asar/preload.js\",\"nativeWindowOpen\":true},\"icon\":\"/opt/x86_64-linux-gnu/ows-signal-1.14.3/resources/app.asar/images/icon_256.png\",\"maximized\":false,\"x\":0,\"y\":18}","time":"2018-07-20T08:04:37.842Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"Updating BrowserWindow config: {\"maximized\":false,\"autoHideMenuBar\":false,\"width\":1598,\"height\":880,\"x\":0,\"y\":18}","time":"2018-07-20T08:04:38.390Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"pre-main prep time: 3 ms","time":"2018-07-20T08:04:39.208Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"Build expires:  2018-10-17T18:09:27.000Z","time":"2018-07-20T08:04:39.242Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"background page reloaded","time":"2018-07-20T08:04:39.278Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"environment: production","time":"2018-07-20T08:04:39.279Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"Start IndexedDB migrations","time":"2018-07-20T08:04:39.280Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"Run migrations on database with attachment data","time":"2018-07-20T08:04:39.280Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"Database status {\"firstMigrationVersion\":12,\"lastMigrationVersion\":18,\"databaseVersion\":18,\"isAlreadyUpgraded\":true}","time":"2018-07-20T08:04:39.336Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"Storage fetch","time":"2018-07-20T08:04:39.336Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":50,"msg":"Top-level unhandled promise rejection: TypeError: window.enableSpellCheck is not a function","time":"2018-07-20T08:04:39.355Z","v":0}
{"name":"log","hostname":"jarvis","pid":23468,"level":30,"msg":"Updating BrowserWindow config: {\"maximized\":false,\"autoHideMenuBar\":false,\"width\":1598,\"height\":880,\"x\":0,\"y\":18}","time":"2018-07-20T08:04:43.156Z","v":0}

Additional infos:

the filesystem holding $HOME is also mounted without noexec (i.e. $HOME/.cache/google-chrome/Default isn't noexec)
the previous version of signal was 1.12 (i.e. updated from 1.12 to 1.14.3)

vrozkovec · 2018-07-20T14:01:13Z

mount -o remount,noexec /tmp fixed the issue for me
remounting it back with mount -o remount,exec /tmp makes Signal stuck again at Optimizing application..
Same behavior is with 1.14.3.
Before 1.14.2 I was using 1.14.1.

Here is the log:

$: /opt/Signal/signal-desktop 
NODE_ENV production
NODE_CONFIG_DIR /opt/Signal/resources/app.asar/config
NODE_CONFIG {}
ALLOW_CONFIG_MUTATIONS undefined
HOSTNAME undefined
NODE_APP_INSTANCE undefined
SUPPRESS_NO_CONFIG_WARNING undefined
Set Windows Application User Model ID (AUMID) { appUserModelId: 'org.whispersystems.signal-desktop' }
userData: /home/vit/.config/Signal
making app single instance
{"name":"log","hostname":"exMachina","pid":18432,"level":30,"msg":"app ready","time":"2018-07-20T13:58:30.524Z","v":0}
{"name":"log","hostname":"exMachina","pid":18432,"level":30,"msg":"Ensure attachments directory exists","time":"2018-07-20T13:58:30.528Z","v":0}
{"name":"log","hostname":"exMachina","pid":18432,"level":30,"msg":"Initializing BrowserWindow config: {\"show\":true,\"width\":1117,\"height\":704,\"minWidth\":640,\"minHeight\":360,\"autoHideMenuBar\":false,\"webPreferences\":{\"nodeIntegration\":false,\"nodeIntegrationInWorker\":false,\"preload\":\"/opt/Signal/resources/app.asar/preload.js\",\"nativeWindowOpen\":true},\"icon\":\"/opt/Signal/resources/app.asar/images/icon_256.png\",\"maximized\":false,\"x\":94,\"y\":254}","time":"2018-07-20T13:58:30.531Z","v":0}
{"name":"log","hostname":"exMachina","pid":18432,"level":30,"msg":"Updating BrowserWindow config: {\"maximized\":false,\"autoHideMenuBar\":false,\"width\":1117,\"height\":704,\"x\":97,\"y\":282}","time":"2018-07-20T13:58:31.116Z","v":0}
{"name":"log","hostname":"exMachina","pid":18432,"level":30,"msg":"pre-main prep time: 2 ms","time":"2018-07-20T13:58:31.451Z","v":0}
{"name":"log","hostname":"exMachina","pid":18432,"level":30,"msg":"Build expires:  2018-10-17T18:09:27.000Z","time":"2018-07-20T13:58:31.474Z","v":0}
{"name":"log","hostname":"exMachina","pid":18432,"level":30,"msg":"background page reloaded","time":"2018-07-20T13:58:31.492Z","v":0}
{"name":"log","hostname":"exMachina","pid":18432,"level":30,"msg":"environment: production","time":"2018-07-20T13:58:31.492Z","v":0}
{"name":"log","hostname":"exMachina","pid":18432,"level":30,"msg":"Start IndexedDB migrations","time":"2018-07-20T13:58:31.493Z","v":0}
{"name":"log","hostname":"exMachina","pid":18432,"level":30,"msg":"Run migrations on database with attachment data","time":"2018-07-20T13:58:31.493Z","v":0}
{"name":"log","hostname":"exMachina","pid":18432,"level":30,"msg":"Database status {\"firstMigrationVersion\":12,\"lastMigrationVersion\":18,\"databaseVersion\":18,\"isAlreadyUpgraded\":true}","time":"2018-07-20T13:58:31.550Z","v":0}
{"name":"log","hostname":"exMachina","pid":18432,"level":30,"msg":"Storage fetch","time":"2018-07-20T13:58:31.550Z","v":0}
{"name":"log","hostname":"exMachina","pid":18432,"level":50,"msg":"Top-level unhandled promise rejection: TypeError: window.enableSpellCheck is not a function","time":"2018-07-20T13:58:31.572Z","v":0}

anarcat · 2018-08-07T17:19:42Z

for what it's worth, i had this problem as well but /tmp was not mounted noexec. Signal is running from the snap package so who knows what that does to /tmp. I can also confirm upgrading to 1.15.2 fixes the problem.

jimmyb86 · 2019-01-06T18:56:11Z

I have same issue on:
OSX 10.14.1
Signal: 1.19.0

nobesnickr · 2019-01-09T23:13:45Z

I also have what appears to be the same issue on Mac OSX 10.14.2 and Signal 1.19.0

I have not done anything complex or more than simply running the installer but have had this issue for 4 or 5 days. I've tried rebooting, uninstalling and re-installing and get the same issue.

scottnonnenberg-signal · 2019-01-10T18:01:36Z

@nobesnickr Do you see any error message when you start the ap? If you go to View -> Toggle Developer Tools what do you see in the console?

disconn3ct · 2019-01-25T14:13:32Z

OSX, Signal 1.20.0, same issue here after the latest OS update (10.14.3).
Console error log shows:

Uncaught (in promise) Error: Error received from SQL channel job 1 (getAllItems): Error: SQLITE_CORRUPT: database disk image is malformed
    at EventEmitter.ipcRenderer.on (/Applications/Signal.app/Contents/Resources/app.asar/js/modules/data.js:296)
    at EventEmitter.emit (/Applications/Signal.app/Contents/Resources/app.asar/events.js:182)

Attempting to open settings (to clear data) results in:

/Applications/Signal.app/Contents/Resources/app.asar/preload.js:175 Uncaught (in promise) TypeError: Cannot read property 'getThemeSetting' of undefined
    at EventEmitter.ipc.on (/Applications/Signal.app/Contents/Resources/app.asar/preload.js:175)
    at EventEmitter.emit (events.js:182)

(and no way to clear the data, which is going to make this a lot harder for most users to fix.)

scottnonnenberg-signal · 2019-01-25T23:44:57Z

@disconn3ct What can you tell us about the history of Signal Desktop files on disk? We're looking for anything that could have modified the file while Signal Desktop was running. Did you restore from backup, and the backup files were taken from disk while Signal Desktop was running?

disconn3ct · 2019-01-28T14:12:28Z

I had one hang on the laptop recently but otherwise nothing exciting. (No restorations, no wipes, nothing messing with the files while it was running except that one full-system hang.)

scottnonnenberg-signal added Bug Need Information labels Jul 19, 2018

scottnonnenberg-signal mentioned this issue Jul 19, 2018

Workaround for linux w/tmp mounted as noexec #2548

Merged

scottnonnenberg-signal closed this as completed in #2548 Jul 20, 2018

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After updating to v1.14.2, Signal is stuck on the screen with the message Optimizing application... #2546

After updating to v1.14.2, Signal is stuck on the screen with the message Optimizing application... #2546

vrozkovec commented Jul 19, 2018

scottnonnenberg-signal commented Jul 19, 2018

unDocUMeantIt commented Jul 19, 2018

scottnonnenberg-signal commented Jul 19, 2018

unDocUMeantIt commented Jul 19, 2018

unDocUMeantIt commented Jul 19, 2018

mockturtl commented Jul 19, 2018

RRAlex commented Jul 20, 2018

7h145 commented Jul 20, 2018 •

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vrozkovec commented Jul 20, 2018

anarcat commented Aug 7, 2018

jimmyb86 commented Jan 6, 2019

nobesnickr commented Jan 9, 2019

scottnonnenberg-signal commented Jan 10, 2019

disconn3ct commented Jan 25, 2019 •

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scottnonnenberg-signal commented Jan 25, 2019

disconn3ct commented Jan 28, 2019

After updating to v1.14.2, Signal is stuck on the screen with the message Optimizing application... #2546

After updating to v1.14.2, Signal is stuck on the screen with the message Optimizing application... #2546

Comments

vrozkovec commented Jul 19, 2018

Bug description

Steps to reproduce

Screenshots

Platform info

Link to debug log

scottnonnenberg-signal commented Jul 19, 2018

unDocUMeantIt commented Jul 19, 2018

scottnonnenberg-signal commented Jul 19, 2018

unDocUMeantIt commented Jul 19, 2018

unDocUMeantIt commented Jul 19, 2018

mockturtl commented Jul 19, 2018

RRAlex commented Jul 20, 2018

7h145 commented Jul 20, 2018 • edited Loading

vrozkovec commented Jul 20, 2018

anarcat commented Aug 7, 2018

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