Video doesn't start on Android 6, Chrome Browser

[luciendub]

The video does not start in Android 6, Chrome browser on thr démo page https://plyr.io . It stays at 0:0

[wrightpt]

second this
On May 22, 2016 9:32 AM, "Lucien Dubois" [email protected] wrote:

The video does not start in Android 6, Chrome browser on thr démo page
https://plyr.io . It stays at 0:0

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#238

[sampotts]

Damn. I'm in the UK and my test Nexus 5 is back home. Tried to use a simulator but they are terrible. Not yet found a good one. iOS is way better in that department. Out of interest, if you switch source and then back to video, does it work? I'll try and find an Android device to debug on here.

[sampotts]

Could you let me know if this is still an issue? I've just tested on a device on 6.0 with Chrome 50 and it worked ok every time.

[enda-zoo]

Same thing happening on Android 4.3 using the latest version of Chrome. (HUAWEI G6-L11)

[sampotts]

Frustrating as I can't replicate. Any help on this is appreciated...

[enda-zoo]

Yup, I'll try to remote debug this issue tomorrow... just need to figure out how to do that first :)

[enda-zoo]

I can see that the network inspector that the MP4 from Vimeo gets cancelled...

Request URL:https://fpdl.vimeocdn.com/vimeo-prod-skyfire-std-us/01/3683/5/143418951/459135658.mp4?token=574d87b0_0x399d4a7feaf0a282880b792d9e703e06089d3579
Request Headers CAUTION: Provisional headers are shown.
Referer:https://player.vimeo.com/video/143418951?player_id=vimeo-6396&api=1&badge=0&byline=0&portrait=0&title=0
User-Agent:Mozilla/5.0 (Linux; Android 4.3; HUAWEI G6-L11 Build/HuaweiG6-L11) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/34.0.1847.114 Mobile Safari/537.36
Query String Parametersview sourceview URL encoded
token:574d87b0_0x399d4a7feaf0a282880b792d9e703e06089d3579

I'm guessing that doesn't narrow it down at all though...

[enda-zoo]

Seems to be happening on the Galaxy Note 4 and Nexus 6 - they were the only Android devices I had access to with my free BrowserStack trial.

[tdaines]

Works on my Moto X running Android 5.1 with Chrome 53.0.2785.124

[ghost]

Same here, Android 6 with Chrome browser!!!!

[alejandroiglesias]

We found this issue today on an Android device with the latest Chrome version. The YouTube video stays frozen on 0:00 and displays an "If playback doesn't start shortly, try restarting your device" message. Doesn't happen embedding in a different way by using YouTube Iframe API directly.

"If playback doesn't start shortly, try restarting your device."

[alejandroiglesias]

I fixed that issue by disabling autoplay on mobile devices. Sadly, had to implement that by user agent sniffing, but found a way to check for autoplay on mobile that I hadn't implemented yet.

[alex-devPY]

Mozilla/5.0 (Linux; Android 7.1.2; Redmi Note 5A Prime Build/N2G47H - I tried plyr.io demo player on page. Not loaded( Do you support mobile devices? I mean plyr.

[friday]

@alex-devPY: Plyr is wrapping existing browser features and apis, and doesn't determine what is or isn't supported. If your browser supports html5 video and the codec, container and preset plyr should work. Disable plyr and use html5 directly. If this fixes the issue (not likely), it could be a problem with plyr.

[sampotts]

Closing this one as I think it's fixed but feel free to re-open if not solved in v3 👍

[firescript]

@sampotts getting this error on latest android and latest chrome, seems related to this post.

Error is:
Uncaught (in promise) DOMException: play() failed because the user didn't interact with the document first.

The video won't autoplay on certain android devices. Video and script looks like this:

      <video  poster="@asset('images/video-thumbnail-start.jpg')" muted id="player" playsinline>
        <source src="@asset('videos/truck-intro.mp4')" type="video/mp4">
      </video>

                const player = new Plyr('#player', {
                    hideControls: true,
                    autoplay: true,
                    fullscreen: true,
                    controls: [],
                    clickToPlay: false,
                    volume: 0,
                    debug: true,
                });

[friday]

@firescript See https://github.com/sampotts/plyr/wiki/FAQ#5-autoplay-scripted-play-andor-the-preload-attribute-doesnt-work-in-some-browsers and #1112

[firescript]

Thanks @friday