Merge pull request Expensify#54851 from Expensify/RachCHopkins-patch-1

Update Deactivate-or-cancel-an-Expensify-Card.md

docs/articles/expensify-classic/expensify-card/Deactivate-or-cancel-an-Expensify-Card.md

@@ -4,25 +4,41 @@ description: Close an Expensify Card
 ---
 <div id="expensify-classic" markdown="1">
 
-A cardholder or a Domain Admin can cancel an Expensify Card. You may want to cancel a card:
-- To cancel an old Expensify Card after upgrading to the new Expensify Visa® Commercial Card
+A cardholder can cancel an Expensify Card themselves, or a Domain Admin can deactivate it. You may want to cancel or deactivate a card:
 - After a fraudulent or suspicious charge
+- When an Expensify Card is lost or damaged
 - After an employee leaves the company
 
+# Cardholders
+
+To cancel an Expensify Card assigned to you,
+
+1. Hover over Settings, then click **Account**.
+2. Click the **Credit Card Import** tab.
+3. Click **Request a New Card** next to the card.
+4. Choose a reason.
+5. Confirm your address details for shipping a new card.
+6. Consult this [guide](https://help.expensify.com/articles/expensify-classic/expensify-card/Dispute-A-Transaction) for how to dispute fraudulent transactions (where relevant).
+
 # Domain Admins
 
-To cancel an employee's Expensify Card as a Domain Admin,
+To deactivate an employee's Expensify Card as a Domain Admin,
 
 1. Hover over Settings, then click **Domains**.
 2. Click the name of the domain.
-3. Next to the card, click **Terminate**.
+3. Next to the card, click **Edit Limit**.
+4. Ensure the Custom Smart Limit toggle is enabled to be able to set a specific card limit. Otherwise, the card limit will be determined by the limit set for the group that the employee is in.
+5. In the Limit Amount field, set the limit to $0. The card will be disabled for use until the limit is increased.
+6. Click **Save**.
 
-# Cardholders
+Note: If you have concerns about fraudulent access to a Domain Admin's user account, please message Concierge or email [email protected] immediately. If necessary, our support team can manually suspend Expensify cards outside of the Expensify Domain as a temporary measure if your account is compromised.
 
-To cancel an Expensify Card assigned to you,
+# Terminating an old Expensify Card after upgrading to the new Expensify Visa® Commercial Card
 
-1. Hover over Settings, then click **Account**.
-2. Click the **Credit Card Import** tab.
-3. Click **Cancel** next to the card.
+To terminate old Expensify Cards that have since been upgraded,
+
+1. Hover over Settings, then click **Domains**.
+2. Click the name of the domain.
+3. Next to the card, click **Terminate**.
 
 </div>