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email threading is broken #1234

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donrestarone opened this issue Nov 16, 2022 · 1 comment
Closed

email threading is broken #1234

donrestarone opened this issue Nov 16, 2022 · 1 comment
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bug Something isn't working high priority

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@donrestarone
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Describe the bug
When a user receives email on their subdomain, emails that shouldn't be part of 1 thread are pushed into the same thread
Screen Shot 2022-11-16 at 8 00 57 AM

To Reproduce
Steps to reproduce the behavior:

  1. Send yourself 2 emails from discord or notion
  2. both emails are in 1 thread when they should be in 2 separate threads

Expected behavior
2 separate threads should be created

@donrestarone donrestarone added bug Something isn't working high priority labels Nov 16, 2022
@donrestarone donrestarone assigned alis-khadka and unassigned sthajay Dec 11, 2022
@sthajay
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sthajay commented Dec 12, 2022

@alis-khadka

  1. Since mailcatcher works in local, we must use inbound mails to send/receive mails in local in 2 subdomains.
  2. The value of in_reply_to is nil when I download the mails from google. That means in production also, we are getting nil or other same value for different emails so they are piling up in the same thread.
  3. As I mentioned above, I am getting nil value but if I forward the same mail, then we get the in_reply_to value and it will start the new thread.

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3 participants