Troubleshooting

Troubleshooting issues

Robot turns off after some time if I turn the screen off

This only applies to Android 6.0 and above

• Go to the app settings and turn battery optimization off for this app (There is a shortcut for this in display settings in Remo app)

Robot will not connect to the site

A few issues may cause this. Make sure to check:

• API KEY

• Channel ID: If this is incorrect, the robot cannot connect to your created server. This field accepts channel id or channel name.

• Check your phone's internet connection and internet speed. Speedtest.net is a good site/app for this, but googling speed test also brings up a speed test utility as well. Recommended minimum connection for 640x480 is about .7-2MBps

Dev Mode does not work (.devmode on/.devmode off)

• Make sure you have added your username to the server owner username field in the settings under Connection

• This also resets whenever the robot is rebooted, so if you had to enable the robot again after it crashed or turned off, you will have to type the command again

Video was lost after switching WiFi to Data, or switching hotspots

• FFmpeg currently does not like when the connection switches. If the issue persists after restarting the robot, please kill the app by swiping away the app from recents, hit power off in the notification, or hit force stop in the app info for the app.