Problem Extracting subs inside movie container

[ahiguero]

Version Sub-Zero 2.5.0.2287 DEV

Platform : Plex server Version 1.11.3.4803 running on the nvidia shield

issue

the following error appears when the option to extract subs from MKV is enabled
2018-03-04 18:56:00,339 (2034373450) : ERROR (menu_helpers:186) - Extraction failed: Traceback (most recent call last):
File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/interface/menu_helpers.py", line 184, in extract_embedded_sub
output = subprocess.check_output(quote_args(args), stderr=subprocess.PIPE, shell=True)
File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/support/helpers.py", line 30, in quote_args
return ' '.join(quote(arg) for arg in seq)
File "/data/user/0/com.plexapp.mediaserver.smb/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/support/helpers.py", line 30, in <lambda.2>
return ' '.join(quote(arg) for arg in seq)
File "/data/user/0/com.plexapp.mediaserver.smb/Resources/Python/lib/python2.7/pipes.py", line 269, in quote
for c in file:
TypeError: 'NoneType' object is not iterable
Logs_180307_08-22-19.zip

[pannal]

First of all, you seem to have permission issues: IOError: [Errno 13] Permission denied: u'/storage/RIOMAR/media/movies/Blade of the Immortal (2017)/Blade of the Immortal (2017) Bluray-1080p x264 DTS.en.srt'

For the issue you have: SZ doesn't seem to find the Plex Transcoder. Can you search for the Plex Transcoder file inside /data/user/0/com.plexapp.mediaserver.smb?

[ahiguero]

the shares are accessible (read/write for everyone) there is something definitely weird with the permissions for the processes inside the shield

…

On Tue, Mar 13, 2018 at 10:56 AM, pannal ***@***.***> wrote: First of all, you seem to have permission issues: IOError: [Errno 13] Permission denied: u'/storage/RIOMAR/media/movies/Blade of the Immortal (2017)/Blade of the Immortal (2017) Bluray-1080p x264 DTS.en.srt' For the issue you have: SZ doesn't seem to find the Plex Transcoder. Can you search for the Plex Transcoder file inside /data/user/0/com.plexapp. mediaserver.smb? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#460 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AInIcfotFPG7UxpxYk9AeuOZVbguXCxtks5td-wSgaJpZM4SgjZh> .

[pannal]

@ahiguero were you able to find the path to Plex Transcoder? Then I can hopefully fix the issue.

[ahiguero]

the transcoder is inside the Resources folder

path would be com.plexapp.mediaserver.smb/Resources/Plex Transcoder

regarding the permissions the user that connects to the share folders used to host the media files do have read and write permissions as i am able to for example delete media files from plex. but for some reason the pluging has issues writing to that folder.

[pannal]

OK, the transcoder finding issue should be resolved in the next version.

For your permission problem: I have no idea. Are the folder permissions correct? Because deleting media files requires different permissions compared to creating a new file inside a folder (which depends on the folder permissions, not the file permissions).

[ahiguero]

the folder permissions are correct i have even set it up to everyone having read write access and still happens. i am relying on the sub-zero plugin running on the NAS to properly extract embeded subs for now.

…

On Fri, Mar 16, 2018 at 8:13 AM, pannal ***@***.***> wrote: OK, the transcoder finding issue should be resolved in the next version. For your permission problem: I have no idea. Are the folder permissions correct? Because deleting media files requires different permissions compared to creating a new file inside a folder (which depends on the folder permissions, not the file permissions). — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#460 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AInIcUhmwQxN7LY8kLF4wq7atQqfN3Wvks5te7pcgaJpZM4SgjZh> .

[pannal]

Well, permission issues are out of scope for SZ, as it can't do anything about them. Closing this for now, please reopen if the Plex Transcoder issue persists after the next version.