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New Install Problems (9.0.0) #23107

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ISeeTWizard opened this issue Mar 10, 2016 · 10 comments
Closed

New Install Problems (9.0.0) #23107

ISeeTWizard opened this issue Mar 10, 2016 · 10 comments

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@ISeeTWizard
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Steps to reproduce

  1. 9.0 fresh install
  2. login
  3. integrity check failed (for the web installer file even after deleting it) / not possible to add user / security & setup warnings doesn't load (turns endlessly) / app list stay empty so over the web i can't activate calendar/contacts etc

Expected behaviour

No error

Actual behaviour

In the web I can't see my files and data

Server configuration

Operating system:
Red Hat 7.0

Web server:
Apache 2.4.6

Database:
Mysql 5.6.29

PHP version:
5.6.19

ownCloud version: (see ownCloud admin page)
9.0.0

Updated from an older ownCloud or fresh install:
fresh install

Where did you install ownCloud from:
installed with the web installer

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

List of activated apps:

Enabled:

  • activity: 2.2.1
  • comments: 0.2
  • dav: 0.1.5
  • federatedfilesharing: 0.1.0
  • federation: 0.0.4
  • files: 1.4.4
  • files_pdfviewer: 0.8
  • files_sharing: 0.9.1
  • files_texteditor: 2.1
  • files_trashbin: 0.8.0
  • files_versions: 1.2.0
  • files_videoplayer: 0.9.8
  • firstrunwizard: 1.1
  • gallery: 14.5.0
  • notifications: 0.2.3
  • provisioning_api: 0.4.1
  • systemtags: 0.2
  • templateeditor: 0.1
  • updatenotification: 0.1.0
    Disabled:
  • calendar
  • contacts
  • encryption
  • external
  • files_external
  • notes
  • ownbackup
  • tasks
  • user_external
  • user_ldap
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder

The content of config/config.php:

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

or 

Insert your config.php content here
(Without the database password, passwordsalt and secret)
'ocuqwwpnel35', 'passwordsalt' => , 'secret' => , 'trusted_domains' => array ( 0 => 'cloud.datateam.lu', ), 'datadirectory' => '/home/cloud/public_html/data', 'overwrite.cli.url' => 'https://cloud.datateam.lu', 'dbtype' => 'mysql', 'version' => '9.0.0.19', 'dbname' => , 'dbhost' => 'localhost', 'dbtableprefix' => 'oc_', 'dbuser' => , 'dbpassword' => , 'logtimezone' => 'UTC', 'installed' => true, ); **Are you using external storage, if yes which one:** local/smb/sftp/... not yet **Are you using encryption:** yes/no no **Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/... no #### LDAP configuration (delete this part if not used) ``` With access to your command line run e.g.: sudo -u www-data php occ ldap:show-config from within your ownCloud installation folder Without access to your command line download the data/owncloud.db to your local computer or access your SQL server remotely and run the select query: SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap'; Eventually replace sensitive data as the name/IP-address of your LDAP server or groups. ``` ### Client configuration **Browser:** IE/Chrome/Safari **Operating system:** iOS/Windows ### Logs #### Web server error log ``` Insert your webserver log here ``` no errors in the log for this fresh install #### ownCloud log (data/owncloud.log) ``` {"reqId":"VuGU2-6CLT7701@UGSbc2AAAAAc","remoteAddr":"88.207.217.223","app":"mysql.setup","message":"Specific user creation failed: An exception occurred while executing 'SELECT user FROM mysql.user WHERE user=?' with params [\"oc_frank\"]:\n\nSQLSTATE[42000]: Syntax error or access violation: 1142 SELECT command denied to user 'cloud'@'localhost' for table 'user'","level":3,"time":"2016-03-10T15:38:03+00:00"} {"reqId":"VuGU2-6CLT7701@UGSbc2AAAAAc","remoteAddr":"88.207.217.223","app":"mysql.setup","message":"Database creation failed: An exception occurred while executing 'GRANT ALL PRIVILEGES ON `cloud` . * TO 'cloud'':\n\nSQLSTATE[42000]: Syntax error or access violation: 1410 You are not allowed to create a user with GRANT","level":3,"time":"2016-03-10T15:38:03+00:00"} {"reqId":"VuGU2-6CLT7701@UGSbc2AAAAAc","remoteAddr":"88.207.217.223","app":"PHP","message":"Undefined offset: 0 at \/home\/cloud\/public_html\/lib\/private\/setup\/mysql.php#46","level":3,"time":"2016-03-10T15:38:03+00:00"} {"reqId":"VuGU2-6CLT7701@UGSbc2AAAAAc","remoteAddr":"88.207.217.223","app":"no app in context","message":"Exception: {\"Exception\":\"DomainException\",\"Message\":\"Contacts tables are missing. Nothing to do.\",\"Code\":0,\"Trace\":\"#0 \\\/home\\\/cloud\\\/public_html\\\/apps\\\/dav\\\/lib\\\/migration\\\/migrateaddressbooks.php(83): OCA\\\\Dav\\\\Migration\\\\AddressBookAdapter->setup()\\n#1 \\\/home\\\/cloud\\\/public_html\\\/apps\\\/dav\\\/appinfo\\\/application.php(186): OCA\\\\Dav\\\\Migration\\\\MigrateAddressbooks->setup()\\n#2 \\\/home\\\/cloud\\\/public_html\\\/apps\\\/dav\\\/appinfo\\\/install.php(26): OCA\\\\Dav\\\\AppInfo\\\\Application->migrateAddressbooks()\\n#3 \\\/home\\\/cloud\\\/public_html\\\/lib\\\/private\\\/installer.php(621): include('\\\/home\\\/cloud\\\/pub...')\\n#4 \\\/home\\\/cloud\\\/public_html\\\/lib\\\/private\\\/installer.php(572): OC_Installer::includeAppScript('\\\/home\\\/cloud\\\/pub...')\\n#5 \\\/home\\\/cloud\\\/public_html\\\/lib\\\/private\\\/installer.php(546): OC_Installer::installShippedApp('dav')\\n#6 \\\/home\\\/cloud\\\/public_html\\\/lib\\\/private\\\/setup.php(370): OC_Installer::installShippedApps()\\n#7 \\\/home\\\/cloud\\\/public_html\\\/core\\\/controller\\\/setupcontroller.php(64): OC\\\\Setup->install(Array)\\n#8 \\\/home\\\/cloud\\\/public_html\\\/lib\\\/base.php(823): OC\\\\Core\\\\Controller\\\\SetupController->run(Array)\\n#9 \\\/home\\\/cloud\\\/public_html\\\/index.php(39): OC::handleRequest()\\n#10 {main}\",\"File\":\"\\\/home\\\/cloud\\\/public_html\\\/apps\\\/dav\\\/lib\\\/migration\\\/addressbookadapter.php\",\"Line\":72}","level":3,"time":"2016-03-10T15:38:04+00:00"} {"reqId":"VuGU2-6CLT7701@UGSbc2AAAAAc","remoteAddr":"88.207.217.223","app":"no app in context","message":"Exception: {\"Exception\":\"DomainException\",\"Message\":\"Calendar tables are missing. Nothing to do.\",\"Code\":0,\"Trace\":\"#0 \\\/home\\\/cloud\\\/public_html\\\/apps\\\/dav\\\/lib\\\/migration\\\/migratecalendars.php(84): OCA\\\\Dav\\\\Migration\\\\CalendarAdapter->setup()\\n#1 \\\/home\\\/cloud\\\/public_html\\\/apps\\\/dav\\\/appinfo\\\/application.php(202): OCA\\\\Dav\\\\Migration\\\\MigrateCalendars->setup()\\n#2 \\\/home\\\/cloud\\\/public_html\\\/apps\\\/dav\\\/appinfo\\\/install.php(27): OCA\\\\Dav\\\\AppInfo\\\\Application->migrateCalendars()\\n#3 \\\/home\\\/cloud\\\/public_html\\\/lib\\\/private\\\/installer.php(621): include('\\\/home\\\/cloud\\\/pub...')\\n#4 \\\/home\\\/cloud\\\/public_html\\\/lib\\\/private\\\/installer.php(572): OC_Installer::includeAppScript('\\\/home\\\/cloud\\\/pub...')\\n#5 \\\/home\\\/cloud\\\/public_html\\\/lib\\\/private\\\/installer.php(546): OC_Installer::installShippedApp('dav')\\n#6 \\\/home\\\/cloud\\\/public_html\\\/lib\\\/private\\\/setup.php(370): OC_Installer::installShippedApps()\\n#7 \\\/home\\\/cloud\\\/public_html\\\/core\\\/controller\\\/setupcontroller.php(64): OC\\\\Setup->install(Array)\\n#8 \\\/home\\\/cloud\\\/public_html\\\/lib\\\/base.php(823): OC\\\\Core\\\\Controller\\\\SetupController->run(Array)\\n#9 \\\/home\\\/cloud\\\/public_html\\\/index.php(39): OC::handleRequest()\\n#10 {main}\",\"File\":\"\\\/home\\\/cloud\\\/public_html\\\/apps\\\/dav\\\/lib\\\/migration\\\/calendaradapter.php\",\"Line\":68}","level":3,"time":"2016-03-10T15:38:04+00:00"} {"reqId":"VuGVUsaEDCPC3wFNSCMMEAAAAAA","remoteAddr":"87.118.119.115","app":"core","message":"Trusted domain error. \"87.118.119.115\" tried to access using \"www.cloud.datateam.lu\" as host.","level":2,"time":"2016-03-10T15:40:02+00:00"} ``` #### Browser log ``` Insert your browser log here, this could for example include: a) The javascript console log b) The network log c) ... ```
@ISeeTWizard
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I just gave all the possible rights to the database user (even superuser rights) and that didn't Change anything (new install after changing this)

@ISeeTWizard
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Activating the apps like calendar and contacts over the occ command doesn't have any effects on the webside

@PVince81
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How did you manage to enable calendar app if you weren't able to setup the database in the first place ?

@PVince81
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This looks like a setup error:

SELECT command denied to user 'cloud'@'localhost' for table 'user'

What command did you use for setting up the permissions ?

@ISeeTWizard
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Hi
I activated calendar over the command line with the occ command as over the web it didn't work...
For the database permissions I changed them over virtualmin web system. So not only the permissions on the database but for the user in global (so for every database)

@PVince81
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Okay, so you did manage to get the database working. Because your message from #23107 (comment) said changing the permissions didn't work.

Any log messages when trying to enable the calendar/contact apps ?

@ISeeTWizard
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Ah now I understand what you mean... sorry wasn't precise enough.
Even with this db error in the log the db was generated, I could see all tables...
When I go over the web to page where I can enable the apps it just stays empty, no categories etc...
Same with the files...
In the admin the security and setup warnings just loads endless and no more entries in the log...
My 8.2.3 I just reinstalled this morning works without problems.. That is why I don't understand why the one version works and the other not...

@ISeeTWizard
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I can give you access on the test server I installed to see what's working before trying to upgrade again so you can see by yourself

@MorrisJobke
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@D4rkPh0en1x This seems to be clearly a setup issue. Could I ask you to open this in the forums: https://forum.owncloud.org

This here is a bug tracker and not a support platform.

This seems to be a problem with the DB user permissions. Please check them again, that they are set properly. Thanks

@lock
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lock bot commented Aug 5, 2019

This thread has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.

@lock lock bot locked as resolved and limited conversation to collaborators Aug 5, 2019
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