Github Support not responding

[PolyframeY]

Hey, I have made a ticket for github, but they have not responded in over 2 weeks, and I'd say it's pretty important. Is there any for this?

[rajtilak-2020]

Hi!

The time it takes to process a ticket depends on several factors:

Project Activity: In highly active repositories, maintainers may take longer to review and process tickets due to volume.

Ticket Details: Well-documented issues with clear steps to reproduce and logs (if applicable) are usually processed faster.

Complexity: Simple bugs or feature requests may be addressed quickly, while complex issues could require more discussion or testing.

Maintainer Availability: Response time also depends on whether the repository is actively maintained or maintained on a volunteer basis.

To improve the chances of a quick response:

Ensure your ticket is well-documented and follows the repository’s contribution guidelines.
Be patient and avoid duplicate tickets, as these can slow down the process for everyone.
If it’s urgent or has gone unaddressed for a while, you can kindly follow up or ask if any additional details would help in resolving it.

Hope this helps! 😊

[Rochdi7]

Hey @PolyframeY,
Same thing happened to me—I created a support ticket, and it's been over a week with no response. GitHub Support can be slow sometimes, especially for high-volume requests.

[ghostinhershell]

Hi @PolyframeY,

Thank you for your patience. The community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. It will be answered in the order it was received based on our team's resources and the amount of tickets ahead of yours. We appreciate your understanding! In the future, please only open 1 ticket per incident.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion.

Thank you!