FreePBX
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- Module of FreePBX (Queues) :: Creates a queue where calls are placed on hold and answered on a first-in, first-out basis. Many options are available, including ring strategy for agents, caller announcements, max wait times, etc.
- Module of FreePBX (DISA) :: DISA Allows you 'Direct Inward System Access'. This gives you the ability to have an option on an IVR that gives you a dial tone, and you're able to dial out from the FreePBX machine as if you were connected to a standard extension. It appears as a Destination.
- Module of FreePBX (Ring Groups) :: Creates a group of extensions that all ring together. Extensions can be rung all at once, or in various 'hunt' configurations. Additionally, external numbers are supported, and there is a call confirmation option where the callee has to confirm if they actually want to take the call before the caller is transfe…
pm2
Public- Module of FreePBX (IVR) :: Creates Digital Receptionist (aka Auto-Attendant, aka Interactive Voice Response) menus. These can be used to send callers to different locations (eg, Press 1 for sales) and/or allow direct-dialing of extension numbers.
- Module of FreePBX (Follow Me) :: Much like a ring group, but works on individual extensions. When someone calls the extension, it can be setup to ring for a number of seconds before trying to ring other extensions and/or external numbers, or to ring all at once, or in other various 'hunt' configurations. Most commonly used to ring someone's cell…