PR updates round 2

Signed-off-by: Nicholas Walter Knize <[email protected]>

COMMUNICATIONS.md

@@ -1,33 +1,31 @@
 # OpenSearch Project Communication 
 
 - [Overview](#overview)
-- [Slack](#public-slack)
+- [Slack](#slack)
   - [Getting Started](#getting-started)
   - [Workspace Channels](#workspace-channels)
   - [Tips](#tips)
 
 ## Overview
 
-The purpose of this document is to provide references and information regarding
-the communication channels for the OpenSearch Project. All communication is
-subject to the [OpenSearch Code of Conduct](CODE_OF_CONDUCT.md). Please see
+The purpose of this document is to information regarding the communication 
+channels for the OpenSearch Project. All communication is subject to the 
+[OpenSearch Code of Conduct](CODE_OF_CONDUCT.md). Please see 
 [CONTRIBUTING](CONTRIBUTING.md) if you're interested in contributing to the
 project.
 
 ## Slack
 
 OpenSearch has a workspace on [Slack](https://opensearch.slack.com) to provide
-open communication channels for all people interested in OpenSearch.
+open communication channels for anyone interested in OpenSearch.
 
 The following guidelines include a Getting Started for steps to register and
 setup the workspace along with tips for using the workspace. Please read through
-these guidelines carefully and thoroughly. All communications and behavior on
-the public slack workspace is subject to the 
-[OpenSearch Code of Conduct](CODE_OF_CONDUCT.md).
+these guidelines carefully and thoroughly. 
 
 ### Getting Started
 
-_Join Us_
+_Join Workspace_
 
   * Register your account at https://opensearch.slack.com. You will be required
     to enroll in two-factor authentication to ensure the best possible security
@@ -37,8 +35,7 @@ _Update Profile_
 
   * You may add your interests or keywords in the “What I do” section of your 
     profile along with your Title and Company/Organization. This helps 
-    participants network and connect with each other by common interests. No 
-    anonymous display names are allowed.
+    participants network and connect with each other by common interests.
   * Feel free to update your profile photo to something unique to you. All 
     profile photos are subject to the 
     [OpenSearch Code of Conduct](CODE_OF_CONDUCT.md) policies.
@@ -78,16 +75,20 @@ be directed to more specific channels based on the nature of the discussion):
 
 ### Tips
 
-  * Try to keep communications in the open - Not only does this facilitate better
+  * Try to keep communications in the open - not only does this facilitate better
     sharing of information but back channeled discussions are not retained for
     search among other community members.
-  * Use the [OpenSearch Discussion Forum](https://forum.opensearch.org) for 
-    technical support discussions or, at least, open a summary discussion on the 
-    forum so useful findings can be shared with the rest of the community. 
+  * Slack conversations are not searchable outside the workspace. For this
+    reason we encourage using the 
+    [OpenSearch Discussion Forum](https://forum.opensearch.org) for technical support 
+    discussions or, at least, open a summary discussion on the forum so useful findings 
+    can be shared with the rest of the community. 
   * Keep discussions organized - use threads to respond to comments inline instead 
     of posting to the entire channel.
-  * Expect asynchronous response time - do not assume immediate response time as 
-    participants are likely in different time zones.
+  * Expect asynchronous response time - do not assume immediate response time,
+    or possibly any response at all. This is a community driven communication tool with
+    participants in different time zones. The workspace should not be treated as a 
+    formal support or training tool.
   * Protecting IP and legally protected information is your responsibility, this is 
     a public forum. Don’t presume anything said here will remain private.
   * **DO NOT** post CVEs or Security issues publicly. See [SECURITY](SECURITY.md)