[Bug]: files index load indefinitely -> `Uncaught (in promise) TypeError: e.vm is null` #32582

Ornanovitch · 2022-05-24T19:06:00Z

⚠️ This issue respects the following points: ⚠️

This is a bug, not a question or a configuration/webserver/proxy issue.
This issue is not already reported on Github (I've searched it).
Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
I agree to follow Nextcloud's Code of Conduct.

Bug description

Randomly (it seems), my files index (root folder) hangs on loading and I'm forced to click on the file app again to get it loaded. When it hangs, it doesn't help to just reload the page, as if I had to recall the home URL to get threw the full redirection steps.

No error into NC logs, but FF console shows this:

Uncaught (in promise) TypeError: e.vm is null
    attach files.js:173
    _parseFileInfo client.js:431
    He Underscore
    _parseFileInfo client.js:430
    _parseResult client.js:445
    qe Underscore
    _parseResult client.js:444
    getFolderContents client.js:529
    promise callback*getFolderContents client.js:527
    reload merged-index.js:6249
    changeDirectory merged-index.js:6103
    _onUrlChanged merged-index.js:4828
    Underscore 3
    jQuery 7
    _onPopState merged-index.js:362
    initialize merged-index.js:143
    <anonymous> merged-index.js:405
    Underscore 5
    <anonymous> merged-index.js:404
    EventListener.handleEvent* merged-index.js:401
files.js:173:6

Steps to reproduce

I don't know... just navigate :/ (see also #32582 (comment))

Expected behavior

My folder should load consistently.

Installation method

Manual installation

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.0

Web server

Nginx

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Updated to a major version: 23.0.5 -> 24.0.1

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

Default user-backend (database)
LDAP/ Active Directory
SSO - SAML
Other

Configuration report

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "24.0.1.1",
        "overwrite.cli.url": "https:\/\/localhost",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "default_language": "fr",
        "default_locale": "fr_FR",
        "default_phone_region": "FR",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "forwarded_for_headers": [
            "HTTP_X_FORWARDED",
            "HTTP_FORWARDED_FOR"
        ],
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "25",
        "skeletondirectory": "\/etc\/nextcloud\/skeleton",
        "maintenance": false,
        "theme": "",
        "loglevel": 3,
        "updater.release.channel": "stable",
        "updater.secret": "***REMOVED SENSITIVE VALUE***",
        "app_install_overwrite": [
            "groupfolders"
        ]
    }
}

List of activated Apps

Enabled:
  - accessibility: 1.10.0
  - activity: 2.16.0
  - apporder: 0.15.0
  - audioplayer: 3.3.0
  - bookmarks: 10.3.1
  - calendar: 3.3.1
  - cloud_federation_api: 1.7.0
  - comments: 1.14.0
  - contacts: 4.1.1
  - dav: 1.22.0
  - event_update_notification: 1.5.0
  - federatedfilesharing: 1.14.0
  - files: 1.19.0
  - files_pdfviewer: 2.5.0
  - files_rightclick: 1.3.0
  - files_sharing: 1.16.2
  - files_trashbin: 1.14.0
  - files_versions: 1.17.0
  - groupfolders: 12.0.0
  - integration_gitlab: 1.0.3
  - logreader: 2.9.0
  - lookup_server_connector: 1.12.0
  - nextcloud_announcements: 1.13.0
  - notes: 4.3.1
  - notifications: 2.12.0
  - oauth2: 1.12.0
  - password_policy: 1.14.0
  - photos: 1.6.0
  - privacy: 1.8.0
  - provisioning_api: 1.14.0
  - richdocuments: 6.1.0
  - serverinfo: 1.14.0
  - settings: 1.6.0
  - sharebymail: 1.14.0
  - side_menu: 2.3.5
  - support: 1.7.0
  - survey_client: 1.12.0
  - tasks: 0.14.4
  - text: 3.5.1
  - theming: 1.15.0
  - theming_customcss: 1.11.0
  - twofactor_backupcodes: 1.13.0
  - updatenotification: 1.14.0
  - user_saml: 5.0.0
  - viewer: 1.8.0
  - workflowengine: 2.6.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

None

Additional info

No response

Ornanovitch · 2022-05-25T10:49:40Z

FWIW, it seems to happens quasi systematically (but not only ⚠️) when I start firefox with the NC's apps/files page attached to a pinned tab (in other words when the page is kind of preloaded).

cetcondor · 2022-05-29T23:07:43Z

Have the same issue on several instances. Different from @Ornanovitch in our deployments it's Apache instead of Nginx, and regarding the user-backends, SSO-SAML is not activated.

effatee · 2022-05-31T08:04:36Z

Yes same issue here as well.
No specific error caught or raised in the logging.
Just indefinite loading logo, and a click on the "house" breadcrumb is required to load files.

melroy89 · 2022-06-06T21:03:20Z

I can confirm this issue as well. Page will not load, until refresh and trying again from scratch.

Uncaught (in promise) TypeError: e.vm is null
    attach files.js:173
    _parseFileInfo client.js:431
    He Underscore
    _parseFileInfo client.js:430
    _parseResult client.js:445
    qe Underscore
    _parseResult client.js:444
    getFolderContents client.js:529
files.js:173:6

Mer0me · 2022-06-07T07:58:52Z

Some of our users have the very same problem here since v24 :

Clicking on Files app shows infinite spinner very often but not systematically
Clicking on the home button works immediately
Uncaught (in promise) TypeError: e.vm is null in the console log

We are all using Firefox 91.8.0 ESR on the same network and the same instance of Nextcloud, but only some users have this behavior. Using the impersonate app to reproduce the bug on a non-affected computer doesn't work : bug is not related to user profile, it seems to be browser-related. We cannot reproduce the bug under Chrome.
Maybe a cache issue ?

Ornanovitch · 2022-06-07T08:48:51Z

We are all using Firefox 91.8.0 ESR [...] We cannot reproduce the bug under Chrome. [...] Maybe a cache issue ?

Thanks, nice catch. I'm on Firefox>100. I'll try with Chromium to see if I can reproduce or not.

@Danger89 @effatee @cetcondor are you also using Firefox?

effatee · 2022-06-07T09:02:54Z

@Danger89 @effatee @cetcondor are you also using Firefox?

Nope... Safari 15.4

effatee · 2022-06-07T09:09:43Z

But... Just installed Firefox and Chrome to check.
Can't reproduce the issue on any of both after fresh install... login, main files page loads correctly...
Indeed might be a cache issue between v23 and v24...
Will clear cache on Safari and check.

Ornanovitch · 2022-06-07T09:11:53Z

OK, so maybe this is somehow a reproducible bug only for a daily/normal use of NC with the same browser.

effatee · 2022-06-07T09:16:12Z

I've just completely cleared cache/history and restarted Safari.
The issue was still there at first load... circling loading icon, no loading of files.
I then reloaded page... and files appeared.

Now each time I go to NC, files load normally. issue is gone...
Anyway... Clear cache... issue solved on my end with Safari 15.4

Mer0me · 2022-06-07T09:21:48Z

We have had a similar issue with OnlyOffice file loading and that was a cache problem (an old js file was very persistent, and we had to delete it manually in firefox cache folder !). Maybe the way nextcloud deals with browser cache is problematic ?

Ornanovitch · 2022-06-07T09:25:56Z

OK thanks! I just cleared my browser's cache, I'll let you know if it works durably 🤞

If it does, I agree with @Mer0me that this is still a problematic behavior and that we should let this issue opened.

melroy89 · 2022-06-07T11:59:25Z

We are all using Firefox 91.8.0 ESR [...] We cannot reproduce the bug under Chrome. [...] Maybe a cache issue ?

Thanks, nice catch. I'm on Firefox>100. I'll try with Chromium to see if I can reproduce or not.

@Danger89 @effatee @cetcondor are you also using Firefox?

Yes. Firefox 101.0

Ornanovitch · 2022-06-07T22:28:27Z

OK thanks! I just cleared my browser's cache, I'll let you know if it works durably crossed_fingers

If it does, I agree with @Mer0me that this is still a problematic behavior and that we should let this issue opened.

No luck for me, the bug keeps happening :/

Mer0me · 2022-06-15T07:22:31Z

Some news about this bug ? It's very annoying...

Ornanovitch · 2022-06-15T08:09:33Z

No idea sorry

MGousseff · 2022-06-29T13:46:21Z

Still happening for me too.

Mer0me · 2022-07-07T09:20:09Z

Can you reproduce error on v24.0.2 ? I've switched to this version this week and it seems to solve most of the problems.

killerbees19 · 2022-07-07T12:38:26Z

Can you reproduce error on v24.0.2 ?

My personal experience: Not fixed in v24.0.2

Ornanovitch · 2022-07-07T13:05:55Z

Not fixed for me, at least when opening on a pinned tab on FF

Mer0me · 2022-07-08T06:36:50Z

My bad, I could reproduce the bug today on 24.0.2. It's very annoying. Is there any plan to resolve it ?

bassplayer404 · 2022-07-08T13:53:29Z

I have the same problem with firefox and safari on different computers and with different users. No problems with chrome. NC 24.0.2. Clearing cache did not help.

Mer0me · 2022-07-14T14:40:57Z

The files.js:173:6 seems to refer to /var/www/nextcloud/apps/text/js/text-files.js so I tried to disable "Text" app, and it seems to work. Could you test that on your instances ?

Ornanovitch · 2022-07-14T15:08:43Z

This is it, I confirm! Bug reappears as soon as I activate Text App again. Good catch :)

Ornanovitch · 2022-07-14T15:11:00Z

@juliushaertl does it worth moving this issue to the Text App repo or should it remain here?

Mer0me · 2022-07-14T15:28:06Z

It takes me some time to find out but I'm proud of me !
I think the issue should be in the Text App repo, or at least there should be a link to this post in the Text repo.

juliusknorr · 2022-07-14T20:09:51Z

This is actually a regression caused by a timing issue where the response of the propound was hitting to early with https://github.com/nextcloud/text/pull/2193/files#diff-7b59ac385a5893f449345a411c1f98c8efc6735bab45bed8de4b354a12dc275cR172.

This got addressed by nextcloud/text#2677 and will be available with the next maintenance release.

Ornanovitch · 2022-07-15T07:39:54Z

Awesome, thanks a lot!

Ornanovitch added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels May 24, 2022

solracsf added the 24-feedback label May 24, 2022

Ornanovitch mentioned this issue May 28, 2022

[Bug]: NC24.0.1 Files and WebDAV doesn't work after update #32609

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rcarjan mentioned this issue Aug 10, 2022

Endless Files update after W2G2 3.3.9 update newroco/W2G2#69

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Deck 1.5.3 clicking on timeline shows a spinner that doesnt stop nextcloud/deck#3395

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[Bug]: files index load indefinitely -> `Uncaught (in promise) TypeError: e.vm is null` #32582

[Bug]: files index load indefinitely -> `Uncaught (in promise) TypeError: e.vm is null` #32582

Ornanovitch commented May 24, 2022 •

edited

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Ornanovitch commented May 25, 2022

cetcondor commented May 29, 2022

effatee commented May 31, 2022

melroy89 commented Jun 6, 2022 •

edited

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Mer0me commented Jun 7, 2022

Ornanovitch commented Jun 7, 2022

effatee commented Jun 7, 2022

effatee commented Jun 7, 2022

Ornanovitch commented Jun 7, 2022

effatee commented Jun 7, 2022

Mer0me commented Jun 7, 2022

Ornanovitch commented Jun 7, 2022 •

edited

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melroy89 commented Jun 7, 2022

Ornanovitch commented Jun 7, 2022

Mer0me commented Jun 15, 2022

Ornanovitch commented Jun 15, 2022

MGousseff commented Jun 29, 2022

Mer0me commented Jul 7, 2022

killerbees19 commented Jul 7, 2022

Ornanovitch commented Jul 7, 2022 •

edited

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Mer0me commented Jul 8, 2022

bassplayer404 commented Jul 8, 2022 •

edited

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Mer0me commented Jul 14, 2022

Ornanovitch commented Jul 14, 2022 •

edited

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Ornanovitch commented Jul 14, 2022

Mer0me commented Jul 14, 2022

juliusknorr commented Jul 14, 2022

Ornanovitch commented Jul 15, 2022

[Bug]: files index load indefinitely -> Uncaught (in promise) TypeError: e.vm is null #32582

[Bug]: files index load indefinitely -> Uncaught (in promise) TypeError: e.vm is null #32582

Comments

Ornanovitch commented May 24, 2022 • edited Loading

⚠️ This issue respects the following points: ⚠️

Bug description

Steps to reproduce

Expected behavior

Installation method

Operating system

PHP engine version

Web server

Database engine version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

What user-backends are you using?

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

Ornanovitch commented May 25, 2022

cetcondor commented May 29, 2022

effatee commented May 31, 2022

melroy89 commented Jun 6, 2022 • edited Loading

Mer0me commented Jun 7, 2022

Ornanovitch commented Jun 7, 2022

effatee commented Jun 7, 2022

effatee commented Jun 7, 2022

Ornanovitch commented Jun 7, 2022

effatee commented Jun 7, 2022

Mer0me commented Jun 7, 2022

Ornanovitch commented Jun 7, 2022 • edited Loading

melroy89 commented Jun 7, 2022

Ornanovitch commented Jun 7, 2022

Mer0me commented Jun 15, 2022

Ornanovitch commented Jun 15, 2022

MGousseff commented Jun 29, 2022

Mer0me commented Jul 7, 2022

killerbees19 commented Jul 7, 2022

Ornanovitch commented Jul 7, 2022 • edited Loading

Mer0me commented Jul 8, 2022

bassplayer404 commented Jul 8, 2022 • edited Loading

Mer0me commented Jul 14, 2022

Ornanovitch commented Jul 14, 2022 • edited Loading

Ornanovitch commented Jul 14, 2022

Mer0me commented Jul 14, 2022

juliusknorr commented Jul 14, 2022

Ornanovitch commented Jul 15, 2022

[Bug]: files index load indefinitely -> `Uncaught (in promise) TypeError: e.vm is null` #32582

[Bug]: files index load indefinitely -> `Uncaught (in promise) TypeError: e.vm is null` #32582

Ornanovitch commented May 24, 2022 •

edited

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melroy89 commented Jun 6, 2022 •

edited

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Ornanovitch commented Jun 7, 2022 •

edited

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Ornanovitch commented Jul 7, 2022 •

edited

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bassplayer404 commented Jul 8, 2022 •

edited

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Ornanovitch commented Jul 14, 2022 •

edited

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