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Update servicenow_setup.md #472

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Jun 26, 2024
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Update servicenow_setup.md #472

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f036b95
Update servicenow_setup.md
itdependsnetworks Jun 25, 2024
79cd19c
Update servicenow.md
itdependsnetworks Jun 25, 2024
cff3b41
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itdependsnetworks Jun 26, 2024
f07d6d6
move to the faq
itdependsnetworks Jun 26, 2024
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1 change: 1 addition & 0 deletions changes/472.documentation
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@@ -0,0 +1 @@
Update ServiceNow documentation for Locations and FAQ error.
1 change: 1 addition & 0 deletions docs/admin/integrations/servicenow_setup.md
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Expand Up @@ -80,3 +80,4 @@ PLUGINS_CONFIG = {

!!! note
Configuration keys are prefixed with `servicenow_`.

8 changes: 8 additions & 0 deletions docs/user/faq.md
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Expand Up @@ -3,3 +3,11 @@
## _Is the application actually a Single Source of Truth?_

In reality the application intends to have behaviors as if it was a SSoT. The difference being, the application intends to aggregate data in the real world where it is not feasible to have the System of Record be in a single system.

## Why did my ServiceNow job fail with an `IncompleteJSONError`?

```
An exception occurred: `IncompleteJSONError: lexical error: invalid char in json text. <meta (right here) ------^
```

This exception probably means that your ServiceNow developer instance is currently hibernating and needs to be awoken.
2 changes: 1 addition & 1 deletion docs/user/integrations/servicenow.md
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Expand Up @@ -4,7 +4,7 @@ This integration provides the ability to synchronize basic data from Nautobot in

- Nautobot Manufacturer table to ServiceNow Company table
- Nautobot DeviceType table to ServiceNow Hardware Product Model table
- Nautobot Region and Site tables to ServiceNow Location table
- Nautobot Locations tables to ServiceNow Location table
- Nautobot Device table to ServiceNow IP Switch table
- Nautobot Interface table to ServiceNow Interface table

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