Merge pull request #472 from nautobot/itdependsnetworks-patch-1

Update servicenow_setup.md
nautobot · Jun 26, 2024 · dcd41d1 · dcd41d1
2 parents a9beea0 + f07d6d6
commit dcd41d1
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diff --git a/changes/472.documentation b/changes/472.documentation
@@ -0,0 +1 @@
+Update ServiceNow documentation for Locations and FAQ error. 
diff --git a/docs/admin/integrations/servicenow_setup.md b/docs/admin/integrations/servicenow_setup.md
@@ -80,3 +80,4 @@ PLUGINS_CONFIG = {
 
 !!! note
     Configuration keys are prefixed with `servicenow_`.
+
diff --git a/docs/user/faq.md b/docs/user/faq.md
@@ -3,3 +3,11 @@
 ## _Is the application actually a Single Source of Truth?_
 
 In reality the application intends to have behaviors as if it was a SSoT. The difference being, the application intends to aggregate data in the real world where it is not feasible to have the System of Record be in a single system.
+
+## Why did my ServiceNow job fail with an `IncompleteJSONError`?
+
+```
+An exception occurred: `IncompleteJSONError: lexical error: invalid char in json text. <meta (right here) ------^
+```
+
+This exception probably means that your ServiceNow developer instance is currently hibernating and needs to be awoken.
diff --git a/docs/user/integrations/servicenow.md b/docs/user/integrations/servicenow.md
@@ -4,7 +4,7 @@ This integration provides the ability to synchronize basic data from Nautobot in
 
 - Nautobot Manufacturer table to ServiceNow Company table
 - Nautobot DeviceType table to ServiceNow Hardware Product Model table
-- Nautobot Region and Site tables to ServiceNow Location table
+- Nautobot Locations tables to ServiceNow Location table
 - Nautobot Device table to ServiceNow IP Switch table
 - Nautobot Interface table to ServiceNow Interface table
Original file line number	Diff line number	Diff line change
		@@ -0,0 +1 @@
		Update ServiceNow documentation for Locations and FAQ error.
Original file line number	Diff line number	Diff line change
Expand Up		@@ -80,3 +80,4 @@ PLUGINS_CONFIG = {

		!!! note
		Configuration keys are prefixed with `servicenow_`.