Public Beta v1.2.1 / Complete self journey UK/EU adult

Iteration of the private beta flow:

Complete adult self journey for UK/EU applicants

• A person applying for themselves, who is over 18 and a UK/EU citizen
• all incident types
• may include physical or mental injuries
• may include financial losses

Now includes

• Incident type
• Option to add description of incident
• Option to add additional information
• Content updates

Notes on this work: https://docs.google.com/document/d/1CbJSvWZPRqlm9reM6yFZrVgwgQhKmn2i4MNnpX-tiHQ/edit#heading=h.ao1eyf1shpcy

Public Beta v1.2.0 / Pilot of physical injuries and financial losses

Building on the public beta:

VOSAA applicants
applying for themselves
who are over 18 and UK/EU Citizens
who may have mental or physical injuries

Includes:

• Physical Injuries questions
• Financial losses questions
• qualifying question for fatal applications

Notes on the work done for this: https://docs.google.com/document/d/16SeK19Z79R_VtpqMRFbLTf7mKKdINi5i9tMnkha6z30/edit#

Public Beta v1.1

Iteration of the MVP / Private Beta flow

VOSAA applicants
applying for themselves
who are over 18 and UK/EU Citizens

Now includes

• questions about mental injuries
• interstitial / context screens
• improved flow

Removed

• options screen

See notes: https://docs.google.com/document/d/1BjBjm2rmRv-qlVp-nDG_r8yt8YxYMRYoZt4iAmdtDWM/edit#heading=h.ao1eyf1shpcy

Beta 1.0 / Private Beta

Not all changes are documented here due to the gap between content and interaction designers leaving / joining.

• prototype updated to v9.5.0 of the govuk-prototype-kit
• updated guidance pages
• general content review and update
• removed country police force screens and added police force screen with accessible autocomplete picker
• exploring concepts for:
  • SMS / Email confirmation options - making email not mandatory
  • invitation page for Private Beta
  • mental injuries
  • errors
  • minors journey
  • asking for investigating police force
  • exploring date validation

Release 15.0

Changes in this release

• redesign OCJ/Select an option screen in response to EMB feedback
• redesign offender contact screen in response to UR insights
• redesign do you know offenders name question in response to UR insights

Release 14.0

Changes in this release:

• redesign same roof question
• redesign before you continue screen
• redesign ineligible screen for non-reporting
• redesign warning content as per EMB review meeting feedback

Alpha Release 17.0

Changes made in this release:

• Changed reporting delay content to checkboxes with conditionally revealing fields
• Changed wording of reporting delay question to make it more obviously different from application delay, which was causing confusion in UR
• OCJ content refined in light of UR, particularly DMI wording
• addition of Option 1/Option 2 to sub headings and radio labels on OCJ screen
• Error states created for
  • Postcode lookup
  • Manual address screen
  • Non-UK address screen
  • Telephone number
• Bug fixed for non-UK address screen as it wasn’t rendering
• Redesigned consent content – Privacy notice layout confuses users, so solution XXXX
• Notify email template created and added to prototype as a link “check your inbox”
• Submission screen updated to mirror some of the notify email content
• Readability analysis of all screens conducted, results feed into refinement/design work
• Application delay question rewritten, and content changed to checkboxes

Alpha release 16.0

Changes in this release

Content updated on

• Before you continue page
• OCJ selection screen, to include detail reveals for DMI and signposting Help & support at out call centre or Victims’ Information Service website
• Was the crime reported screen, adding a detail reveal to help users who don’t know if the crime was reported, signposting them to our call centre or the police 101 website
• Reporting delay screen to present users with the most common reasons and capturing explanations for certain types of delay
• Application delay screen to present users with the most common reasons and capturing explanations for certain types of delay. Pattern based on current OAS drop down menu
• Where did the crime happen, conditionally revealing field sets to capture town where the incident occurred
• What police force was the crime reported to, presenting an autocomplete field where the police force data presented is driven by the country selected on the previous location screen
• Do you know the name of the offender and Enter the offenders name screens, moving the hint text to the latter
• If you have contact with the offender, presenting a text box for explaining the relationship and a checkbox for users who have no contact
• Have you applied anywhere else for compensation for this crime, presenting a choice of the most common sources of other comp, based on the scheme/guidance and capturing in conditionally revealing fields the names of the sources, amounts of money received or reasons for not applying for other compensation. This single page replaces content that was previously spread across 4 separate screens
• Check your answers page, addressing user concerns with the Consent and submit content and providing a link to the CICA privacy notice
• British citizen screen content updated to include EU nationals as per EMB review meeting feedback

Moved the following screens position in the flow:

• Declaration to front of service
• Other compensation screen to between offender and personal details sections
• Same family question removed from service will no longer be required by the scheme in 2019

Release 13.0

Changes in this release:

• moved the declaration to the beginning of the application
• content changes to the screen that is displayed if the crime was not reported to the police
• Build police force lookup
• redesign start page in light of UR
• OCJ screen designed by the business following an end to end review.

Release 12.0

Changes in this release:

• refactored a lot of the code in the prototype to make it more managable in the future
• transition page for moving users out to OAS
• designed both a one page and a 5 page triage for OCJ
• gathered police data to design a new way of finding the correct force for the user
• content changes to the screen that is displayed if the crime was not reported to the police
• removed some hint text on the 'offender name' page that tells them that we use this to identify cases by the same offender