Uncaught exception when sending or downloading scheduled reports #18499

Starker3 · 2021-12-14T03:39:00Z

Refs L3-194
We have a user with 4 different Matomo servers, only one of them has this issue.

They are able to get the reports downloaded or sent when using just a "Day" period, but any other period such as week or month results in the above error.

So for example the following scheduled reports fail:

/index.php?module=API&action=index&idSite=10&period=week&date=2021-11-10&limit=100&updated=7&method=ScheduledReports.generateReport&idReport=3&outputType=3&language=en

/index.php?module=API&action=index&idSite=10&period=month&date=2021-11-18&limit=100&updated=8&method=ScheduledReports.generateReport&idReport=3&outputType=3&language=en

And the following one does work:

/index.php?module=API&action=index&idSite=10&period=day&date=2021-12-03&limit=100&updated=9&method=ScheduledReports.generateReport&idReport=3&outputType=3&language=en

Full error output:



ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #18 {main}
-- | -- | -- | -- | --
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #17 /var/www/html/matomo/index.php(25): require_once('...')
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #16 /var/www/html/matomo/core/dispatch.php(32): Piwik\FrontController->dispatch()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #15 /var/www/html/matomo/core/FrontController.php(168): Piwik\FrontController->doDispatch()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #14 /var/www/html/matomo/core/FrontController.php(619): call_user_func_array()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #13 [internal function]: Piwik\Plugins\API\Controller->index()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #12 /var/www/html/matomo/plugins/API/Controller.php(46): Piwik\API\Request->process()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #11 /var/www/html/matomo/core/API/Request.php(266): Piwik\API\Proxy->call()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #10 /var/www/html/matomo/core/API/Proxy.php(335): Piwik\Context::executeWithQueryParameters()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #9 /var/www/html/matomo/core/Context.php(28): Piwik\API\Proxy->Piwik\API\{closure}()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #8 /var/www/html/matomo/core/API/Proxy.php(244): call_user_func_array()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #7 [internal function]: Piwik\Plugins\ScheduledReports\API->generateReport()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #6 /var/www/html/matomo/plugins/ScheduledReports/API.php(540): array_walk()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #5 [internal function]: Piwik\ReportRenderer\Pdf->renderReport()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #4 /var/www/html/matomo/core/ReportRenderer/Pdf.php(333): Piwik\ReportRenderer\Pdf->paintReportTable()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #3 /var/www/html/matomo/core/ReportRenderer/Pdf.php(380): TCPDF->Cell()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #2 /var/www/html/matomo/vendor/tecnickcom/tcpdf/tcpdf.php(5114): TCPDF->getCellCode()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #1 /var/www/html/matomo/vendor/tecnickcom/tcpdf/tcpdf.php(5308): TCPDF_FONTS::UTF8StringToArray()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | #0 /var/www/html/matomo/vendor/tecnickcom/tcpdf/include/tcpdf_fonts.php(2004): array_map()
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | Stack trace:
ERROR | Piwik\FrontController | 2021-12-10 11:14:04 UTC | e9fa0 | Uncaught  exception: TypeError: array_map(): Argument #2 ($array) must be of type  array, bool given in  /var/www/html/matomo/vendor/tecnickcom/tcpdf/include/tcpdf_fonts.php:2004

Your Environment

Matomo Version: 4.5.0
PHP Version: 8.0.13
Server Operating System: Oracle Linux 8 UEK Release 6 (Kernel 5.4.17)

The text was updated successfully, but these errors were encountered:

sgiehl · 2021-12-14T10:18:38Z

@Starker3 Do you know if the data that would be included in the report might contain some special unicode characters, like emojis or similar?

Starker3 · 2021-12-14T21:24:12Z

I'll check with the user @sgiehl

vonloxley · 2022-01-10T07:38:27Z

We have the same error when generating PDF-Reports, and only then:

ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC] [93925] Uncaught exception: TypeError: array_map(): Argument #2 ($array) must be of type array, bool given in /var/www/html/vendor/tecnickcom/tcpdf/include/tcpdf_fonts.php:2004
ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC] [93925] Stack trace:
ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC] [93925] #0 /var/www/html/vendor/tecnickcom/tcpdf/include/tcpdf_fonts.php(2004): array_map(Array, false)
ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC] [93925] #1 /var/www/html/vendor/tecnickcom/tcpdf/tcpdf.php(5308): TCPDF_FONTS::UTF8StringToArray('Handlungsleitfa...', true, Array)
ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC] [93925] #2 /var/www/html/vendor/tecnickcom/tcpdf/tcpdf.php(5114): TCPDF->getCellCode(100, 6, 'Handlungsleitfa...', 'LR', 0, 'L', true, false, 0, true, 'T', 'M')
ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC] [93925] #3 /var/www/html/core/ReportRenderer/Pdf.php(380): TCPDF->Cell(100, 6, 'Handlungsleitfa...', 'LR', 0, 'L', true, false)
ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC] [93925] #4 /var/www/html/core/ReportRenderer/Pdf.php(333): Piwik\ReportRenderer\Pdf->paintReportTable()
ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC] [93925] #5 [internal function]: Piwik\ReportRenderer\Pdf->renderReport(Array, 20)
ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC] [93925] #6 /var/www/html/plugins/ScheduledReports/API.php(540): array_walk(Array, Array)
ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC] [93925] #7 [internal function]: Piwik\Plugins\ScheduledReports\API->generateReport('5', 'today', 'de', '3', 'day', 'pdf', false)
ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC] [93925] #8 /var/www/html/core/API/Proxy.php(244): call_user_func_array(Array, Array)
ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC] [93925] #9 /var/www/html/core/Context.php(28): Piwik\API\Proxy->Piwik\API\{closure}()
ERROR Piwik\FrontController[2022-01-10 07:05:28 UTC]

We are using the official docker-image (Apache) version 4.6.2. It is quite likely that unicode charachters are involved. The string in question is most likely Handlungsleitfaden_Umgang mit Corona-Verdachtsfällen.

If you need any more information, please do not hesitate to ask.

vonloxley · 2022-01-10T08:46:06Z

This might be related to tecnickcom/TCPDF#464.

tsteur · 2022-01-10T22:30:33Z

We have the same issue in production. Below stack trace:

I see there is a UTF8StringToArray('MyTest dispon...', . I find 3 related action names in the log_action table, they contain below characters, not sure if this causes an issue?

Test-Matomo
- Test -
Test d'aMatomo -

ERROR [2022-01-10 22:07:36] 15766 Uncaught exception: TypeError: array_map(): Argument #2 ($array) must be of type array, bool given in vendor/tecnickcom/tcpdf/include/tcpdf_fonts.php:2004
Stack trace:
#0 vendor/tecnickcom/tcpdf/include/tcpdf_fonts.php(2004): array_map(Array, false)
#1 vendor/tecnickcom/tcpdf/tcpdf.php(5308): TCPDF_FONTS::UTF8StringToArray('MyTest dispon...', true, Array)
#2 vendor/tecnickcom/tcpdf/tcpdf.php(5114): TCPDF->getCellCode(100, 6, 'Services dispon...', 'LR', 0, 'L', true, false, 0, true, 'T', 'M')
#3 core/ReportRenderer/Pdf.php(380): TCPDF->Cell(100, 6, 'Services dispon...', 'LR', 0, 'L', true, false)
#4 core/ReportRenderer/Pdf.php(333): Piwik\ReportRenderer\Pdf->paintReportTable()
#5 [internal function]: Piwik\ReportRenderer\Pdf->renderReport(Array, 5)
#6 plugins/ScheduledReports/API.php(540): array_walk(Array, Array)
#7 plugins/ScheduledReports/API.php(608): Piwik\Plugins\ScheduledReports\API->generateReport('5', '2022-01-03', 'fr', 2, 'week')
#8 core/Context.php(75): Piwik\Plugins\ScheduledReports\API->Piwik\Plugins\ScheduledReports{closure}()
#9 plugins/ScheduledReports/API.php(679): Piwik\Context::changeIdSite('5', Object(Closure))
#10 [internal function]: Piwik\Plugins\ScheduledReports\API->sendReport('5')
#11 core/Scheduler/Scheduler.php(276): call_user_func(Array, '5')
#12 core/Scheduler/Scheduler.php(148): Piwik\Scheduler\Scheduler->executeTask(Object(Piwik\Scheduler\Task))
#13 plugins/CoreAdminHome/API.php(69): Piwik\Scheduler\Scheduler->run()
#14 core/CronArchive.php(627): Piwik\Plugins\CoreAdminHome\API->runScheduledTasks()
#15 core/CronArchive.php(264): Piwik\CronArchive->runScheduledTasks()
#16 core/Access.php(661): Piwik\CronArchive->Piwik{closure}()
#17 core/CronArchive.php(269): Piwik\Access::doAsSuperUser(Object(Closure))
#18 plugins/CoreConsole/Commands/CoreArchiver.php(32): Piwik\CronArchive->main()
#19 vendor/symfony/console/Symfony/Component/Console/Command/Command.php(257): Piwik\Plugins\CoreConsole\Commands\CoreArchiver->execute(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#20 vendor/symfony/console/Symfony/Component/Console/Application.php(874): Symfony\Component\Console\Command\Command->run(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#21 vendor/symfony/console/Symfony/Component/Console/Application.php(195): Symfony\Component\Console\Application->doRunCommand(Object(Piwik\Plugins\CoreConsole\Commands\CoreArchiver), Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#22 [internal function]: Symfony\Component\Console\Application->doRun(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#23 core/Console.php(130): call_user_func(Array, Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#24 core/Access.php(670): Piwik\Console->Piwik{closure}()
#25 core/Console.php(131): Piwik\Access::doAsSuperUser(Object(Closure))
#26 core/Console.php(82): Piwik\Console->doRunImpl(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#27 vendor/symfony/console/Symfony/Component/Console/Application.php(126): Piwik\Console->doRun(Object(Symfony\Component\Console\Input\ArgvInput), Object(Symfony\Component\Console\Output\ConsoleOutput))
#28 console(32): Symfony\Component\Console\Application->run()
#29 {main}

Starker3 · 2022-01-10T22:42:50Z

FYI - Never got confirmation from the end-user if they had special unicode characters (Eg. Emoji, etc)

peterhashair · 2022-01-12T23:56:19Z

@tsteur just confirm the version number for TCPDF and PHP, they fix some issue, I think our issue is related to TCPDF_STATIC::pregSplit https://github.com/tecnickcom/TCPDF/blob/42cd0f9786af7e5db4fcedaa66f717b0d0032320/CHANGELOG.TXT#L20-L22

tsteur · 2022-01-13T03:03:15Z

We're using the latest Matomo 4.6.2 and PHP 8. Not sure what version of TCPDF was included in 4.6.2 @peterhashair

sgiehl · 2022-01-18T12:27:52Z

@peterhashair @tsteur As mentioned above, this is most likely related to tecnickcom/TCPDF#464
Unless that gets fixed in TCPDF, I'm not sure if there is much we can do about that.

tsteur · 2022-01-18T18:41:34Z

@sgiehl can we fork this repository and apply the fix or so? We have emails failing every day about this for few accounts meaning it's quite a big issue that scheduled reports aren't working

sgiehl · 2022-01-18T19:39:25Z

There is not yet a fix for that. But I can try to reproduce that locally tomorrow and see if I'm able to provide one. I guess simply suppressing the error might result in some missing text in the PDF. Also I wonder how that error actually occurs. It might mean that regex doesn't support unicode on that system maybe, or that the string contains a character that isn't valid unicode...

sgiehl · 2022-01-20T09:06:36Z

Turns our this was actually unrelated to TCPDF. Will propose a fix for that soon.

Starker3 added the Potential Bug Something that might be a bug, but needs validation and confirmation it can be reproduced. label Dec 14, 2021

tsteur added this to the 4.7.0 milestone Jan 10, 2022

tsteur added the Regression Indicates a feature used to work in a certain way but it no longer does even though it should. label Jan 10, 2022

justinvelluppillai modified the milestones: 4.7.0, 4.8.0 Jan 18, 2022

sgiehl self-assigned this Jan 19, 2022

This was referenced Jan 20, 2022

Fix possible error when generating PDF reports containing multibyte chars #18664

Merged

Run scheduled report tests on any PHP version #18666

Merged

sgiehl modified the milestones: 4.8.0, 4.7.0 Jan 26, 2022

sgiehl closed this as completed Jan 26, 2022

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

Uncaught exception when sending or downloading scheduled reports #18499

Uncaught exception when sending or downloading scheduled reports #18499

Starker3 commented Dec 14, 2021

sgiehl commented Dec 14, 2021

Starker3 commented Dec 14, 2021

vonloxley commented Jan 10, 2022

vonloxley commented Jan 10, 2022

tsteur commented Jan 10, 2022 •

edited

Loading

Starker3 commented Jan 10, 2022

peterhashair commented Jan 12, 2022 •

edited

Loading

tsteur commented Jan 13, 2022

sgiehl commented Jan 18, 2022

tsteur commented Jan 18, 2022

sgiehl commented Jan 18, 2022

sgiehl commented Jan 20, 2022

Uncaught exception when sending or downloading scheduled reports #18499

Uncaught exception when sending or downloading scheduled reports #18499

Comments

Starker3 commented Dec 14, 2021

Your Environment

sgiehl commented Dec 14, 2021

Starker3 commented Dec 14, 2021

vonloxley commented Jan 10, 2022

vonloxley commented Jan 10, 2022

tsteur commented Jan 10, 2022 • edited Loading

Starker3 commented Jan 10, 2022

peterhashair commented Jan 12, 2022 • edited Loading

tsteur commented Jan 13, 2022

sgiehl commented Jan 18, 2022

tsteur commented Jan 18, 2022

sgiehl commented Jan 18, 2022

sgiehl commented Jan 20, 2022

tsteur commented Jan 10, 2022 •

edited

Loading

peterhashair commented Jan 12, 2022 •

edited

Loading