Citrix Workspace App remote-machine window not listed in AltTab

[alt-tab-macos-bot]

This issue was opened by a bot after a user submitted feedback through the in-app form.

Message:

Hello,
I'm using Citrix Workspace, an application that allows you to take control of a distant computer. It uses another application, Citrix Viewer, to display the screen of the distant computer (Citrix Workspace being the central auth app allowing you to control several computers)
AltTab does not "see" the Citrix Viewer window, so it is very annoying: depending on my active window, I can or cannot use AltTab. Also, typing AltTab twice does not bring me back to my initial window (because Citrix Viewer is not displayed in AltTab).
Thank you if you can see the problem :)

Debug profile

• App version: 4.1.3
• App preferences:
  • NSWindow Frame SUUpdateAlert: 586 528 620 392 0 0 1792 1097
  • NSWindow Frame com.sindresorhus.Preferences.FrameAutosaveName: 1752 336 622 524 0 0 1792 1097
  • SUHasLaunchedBefore: 1
  • SULastCheckTime: 2020-06-16 12:05:04 +0000
  • SUUpdateGroupIdentifier: 4029615157
  • SUUpdateRelaunchingMarker: 0
  • appsToShow: 0
  • holdShortcut: ⌃
  • preferencesVersion: 4.1.3
  • screensToShow: 0
  • showOnScreen: 0
  • spacesToShow: 0
  • theme: 0
• Applications: 63
• Windows: 20
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: true, isMinimized: false, isHidden: false, isTabbed: true, isOnAllSpaces: false, spaceId: 1163, spaceIndex: 2}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: true, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1161, spaceIndex: 3}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: false, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: true, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: true, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
  • {isFullscreen: false, isMinimized: true, isHidden: false, isTabbed: false, isOnAllSpaces: false, spaceId: 1, spaceIndex: 1}
• OS version: Version 10.15.5 (assemblage 19F101)
• OS architecture: x86_64
• Locale: fr_FR (current)
• Spaces: 3
• Dark mode: Light
• "Displays have separate Spaces": checked
• Hardware model: MacBookPro16,1
• Screens: 2
  • {x: 0.0, y: 0.0, width: 1792.0, height: 1120.0}
  • {x: -1920.0, y: 0.0, width: 1920.0, height: 1080.0}
• CPU model: Intel(R) Core(TM) i9-9880H CPU @ 2.30GHz
• Memory size: 17,18 Go
• Active CPU count: 16
• Current CPU frequency: 2.3 Ghz
• Resource utilization:
  • CPU: 0.0%
  • Memory: 70M-
  • Threads count: 9

[lwouis]

Hi Olivier! Thanks for the feedback!

It seems that the Citrix Workspace App (which seems to be the current name of Citrix Viewer) is free to download, but Citrix Workspace is paid-for.

I'm afraid I can't reproduce the issue without access to a Citrix Workspace. When I launch Citrix Workspace App, its windows appear correctly in AltTab. I imagine that it's only once you connect to a remote machine that the window is not appearing. I imagine this window-of-a-remote-system is the one not showing.

It would help if you could share a loom recording, record with your smartphone, or share screenshots. Or maybe help me find a way to use Citrix Workspace so I can reproduce the issue on my local machine.

Thank you!

[lwouis]

Anyone could help with reproducing this issue? I have no way to play with Citrix Workspace App at the moment since I don't have a server to connect to. If anyone knows a way for me to reproduce and work on this issue, feel free to contact me here or in PM.

[lwouis]

I'll close this ticket for now as it's not actionable. Please let me know if you would be interested in fixing this together, and i'll re-open the ticket 👍

[skupfer]

@lwouis Sorry for my late reply. After implementing the Blacklist feature it was working great for a while. For a few month now or atleast after upgrading to Big Sur it doesn't work anymore for me, too. Was hesitating to open a new ticket but I see that I am probably not alone. How can I help you out with this?

EDIT: Adding com.citrix.receiver.icaviewer.mac fixed it as it seems

60) "Citrix Viewer" ASN:0x0-0xcb0cb:
    bundleID="com.citrix.receiver.icaviewer.mac"
    bundle path="/Library/Application Support/Citrix Receiver/Citrix Viewer.app"
    executable path="/Library/Application Support/Citrix Receiver/Citrix Viewer.app/Contents/MacOS/Citrix Viewer"
    pid = 2808 type="Foreground" flavor=3 Version="700021.04.0.14" fileType="APPL" creator="IICA" Arch=x86_64
    parentASN="Citrix Workspace" ASN:0x1-0x667:
    launch time =  2021/04/22 10:55:07 ( 11 minutes, 24.4489 seconds ago )
    checkin time = 2021/04/22 10:55:07 ( 11 minutes, 24.3652 seconds ago )
    launch to checkin time: 0.0837188 seconds

[lwouis]

@skupfer This ticket was about Citrix Workspace not showing in AltTab.

Now, what you mention is that you added another app, Citrix Viewer, to the blacklist. Which blacklist exactly? There is one to hide, and one to avoid the shortcut from triggering AltTab. How about the issue from this ticket, do you encounter it?

Sorry I'm a bit confused about what we are talking about in this ticket

[skupfer]

@lwouis This issue is about Citrix Workspace app and

AltTab does not "see" the Citrix Viewer window

Maybe I misunderstood the issue. AltTab wasn't ignoring shortcuts within Citrix Viewer for me so I wasn't able to use Tab within my VM. I thought this is what he means. I added the bundleID above to "Ignore shortcuts while a window from these apps is active" and now it is back to the initial state after you added (so I can use Alt+Tab again within the VM)

[lwouis]

Ok I understand. I'll add com.citrix.receiver.icaviewer.mac in the default blacklist, so other people don't have to go through this in the future 👍

[brakedalen]

I'll add com.citrix.receiver.icaviewer.mac in the default blacklist

This is a good workaround, but it would be great if it was possible to actually fix this. I'm using a few apps from Citrix workspace and I'm an heavy alt tab user. So missing the Citrix apps in my alt tab really breaks up my workflow.
I'm happy to assist with testing etc. if that helps @lwouis 😉