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bug: Windows Network Installer Progress Bar should account for downloading of dependencies #1355

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1 of 6 tasks
Tracked by #1030
freelerobot opened this issue Sep 30, 2024 · 9 comments
Closed
1 of 6 tasks
Tracked by #1030
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type: bug Something isn't working

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@freelerobot
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Cortex version

v123

Describe the Bug

  1. Use latest windows installer
  2. Go through all the steps
  3. Final step / download status stalls at 100% for 2-5 minutes
  4. User isn't able to click close or exit

Only filing this issue because its a noticeable increase in the stall time since previous versions v8x.

Questions:

  1. What are we doing in this final step?
  2. Is it better to show this as "in progress" if the final step takes time.

Steps to Reproduce

No response

Screenshots / Logs

image

What is your OS?

  • MacOS
  • Windows
  • Linux

What engine are you running?

  • cortex.llamacpp (default)
  • cortex.tensorrt-llm (Nvidia GPUs)
  • cortex.onnx (NPUs, DirectML)
@freelerobot freelerobot added the type: bug Something isn't working label Sep 30, 2024
@hiento09
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hiento09 commented Oct 1, 2024

The installer process on Windows hangs when it’s downloading the llamacpp engine along with dependencies from the internet. I will update the Installer UI to avoid user confusion. The prolonged hang time might be due to the network speed of the end user.

@hiento09 hiento09 added this to Menlo Oct 1, 2024
@github-project-automation github-project-automation bot moved this to Investigating in Menlo Oct 1, 2024
@hiento09 hiento09 moved this from Investigating to Scheduled in Menlo Oct 1, 2024
@freelerobot
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freelerobot commented Oct 1, 2024 via email

@hiento09
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hiento09 commented Oct 1, 2024

New Approach @0xSage

Installer.mp4

@freelerobot
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freelerobot commented Oct 1, 2024

@hiento09 Is it possible for us to do this without popping up a terminal window?

Popping up a terminal window, without the user's knowledge, feels like we're downloading a virus.

Is it possible to adjust the green progress bar, in the native windows installer, to account for the dependency download status? At the moment, the only confusing part is it says 100%, but the downloader is still downloading.

@hiento09
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hiento09 commented Oct 1, 2024

@hiento09 Is it possible for us to do this without popping up a terminal window?

Popping up a terminal window, without the user's knowledge, feels like we're downloading a virus.

Is it possible to adjust the green progress bar, in the native windows installer, to account for the dependency download status? At the moment, the only confusing part is it says 100%, but the downloader is still downloading.

Ok, let me try searching for a way to display 80% or 90% instead of 100% as it currently shows.

@dan-menlo dan-menlo changed the title bug: Windows installer final screen stalls much longer bug: Windows Network Installer should account for downloading of dependencies Oct 2, 2024
@dan-menlo dan-menlo changed the title bug: Windows Network Installer should account for downloading of dependencies bug: Windows Network Installer Progress Bar should account for downloading of dependencies Oct 2, 2024
@hiento09
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hiento09 commented Oct 2, 2024

installer.mp4

@gabrielle-ong
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@hiento09 is there a way to increment the progress bar with download progress between 80% to 100%?

If it's too much effort, we can KIV - as we are focusing on the full installer

@hiento09
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hiento09 commented Oct 4, 2024

@hiento09 is there a way to increment the progress bar with download progress between 80% to 100%?

If it's too much effort, we can KIV - as we are focusing on the full installer

Hi @gabrielle-ong , I haven't found a way to increment the progress bar between 80% to 100% based on download progress yet. Let's KIV this.

@gabrielle-ong gabrielle-ong moved this from Review + QA to Completed in Menlo Oct 4, 2024
@gabrielle-ong
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Closing - thank you Hien!

@github-project-automation github-project-automation bot moved this from Completed to Review + QA in Menlo Oct 4, 2024
@gabrielle-ong gabrielle-ong moved this from Review + QA to Completed in Menlo Oct 4, 2024
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