Reolink Wifi doorbell sensors stop working after becoming unavailable

[thedeitz]

The problem

Hello,

I have been having an annoying issue with my Reolink Wifi doorbell. I am using the official integration and am using a handful of automations for motion and visitor sensors however each time the connection goes down temporarily (usually once every other day or so) when it come back up the sensors will no longer work. The camera feed and everything shows as normal however sensors will not come though. I have to go into the device in HA and reconfigure before it will start picking up again.

After reading several posts on here I turned off RTMP, RTSP, HTTPS in the reolink settings (therefore I am only using HTTP), set my protocol in HA to FLV, and also made sure in HA network settings that the local network is pointing to the actual IP of my HA instance. Doing this made it a little more stable but no matter what if the device disconnects at any time the sensors will no longer work.

Reolink firmware: Firmware: v3.0.0.3308_2407315182
HA 2024.10.4 Docker installation

What version of Home Assistant Core has the issue?

2024.10.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Container

Integration causing the issue

Reolink IP NVR/camera

Link to integration documentation on our website

https://www.home-assistant.io/integrations/reolink

Diagnostics information

config_entry-reolink-186f918ab523bd769d5ec3d70b35e2b9.json

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant]

Hey there @starkillerOG, mind taking a look at this issue as it has been labeled with an integration (reolink) you are listed as a code owner for? Thanks!

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[starkillerOG]

First off, I see you are not running the latest firmware of the doorbell, I would advice updating to v3.0.0.4110_2410111119 (although probably unrelated).

Secondly there is a update in the latest HA 2024.11.0 which might help you: you are currently using ONVIF long polling which is very CPU intensive for the doorbell. HA 2024.11.0 implements a new push mechanism using the Baichuan protocol over TCP. That may already help you a lot.

About your actuall issue:
I can imagine that is very anoying, and it should not be happing. The integration should restore the long polling on its own.

Do you see any errors in the log about Reolink?
Is the diagnostic info file made before or after the doorbell sensor stopped working?

What I need:
Please wait untill the doorbell sensor does not work anymore. DO NOT RELOAD. Turn on debug logging of the reolink integration and let it do some logging for about 5 mintues, then turn off debug logging and post the restulting log.txt file here. Also while the doorbell sensor is not working, download the diagnostic info. then reload the integration such that the doorbell sensor is working again and download the diagnostic info a second time. post both diagnostics infos and clearly indicate which one is with a NOT working sensor and wich one the sensor is working.

[Jieper001]

Same problem here after update HA core. It doesn't look to me the sensors becoming unresponsive is connection related as I have no connection drops. POE doorbell, firmware v3.0.0.3308_2407315182. When I have my doorbell camera live view open on my HA dashboard, the sensors become unresponsive after some time. Eg, motion sensor in home assistant doesn't trigger anymore. Same thing when pressing the doorbell button, the sensor binary_sensor.reolink_video_doorbell_poe_w_visitor doesn't respond anymore. All interactivity in de Reolink client app (on mobile) continues to function. To a complete noob as I, it just seems the HA integration doesn't respond anymore with the exception of live camera view. Issue started yesterday after my upgrade to HA 2024.11.1 (coming from HA 2024.03, so older version). Reloading the integration fixes the issue temporary.

Reolink firmware: v3.0.0.3308_2407315182
HA 2024.11.1 bare metal

[starkillerOG]

@Jieper001 any errors in the log?

What I need to resolve this:
Please wait untill the doorbell sensor does not work anymore. DO NOT RELOAD. Turn on debug logging of the reolink integration and let it do some logging for about 5 mintues, then turn off debug logging and post the restulting log.txt file here. Also while the doorbell sensor is not working, download the diagnostic info. then reload the integration such that the doorbell sensor is working again and download the diagnostic info a second time. post both diagnostics infos and clearly indicate which one is with a NOT working sensor and wich one the sensor is working.

[starkillerOG]

@thedeitz could you provide me the needed debug log?

[starkillerOG]

This should be solved in HA 2024.12.0 which will be released tomorrow.
There may still be some errors/exceptions logged if the doorbell loses is connection, but it should now reastablish its connection.
The fallback to ONVIF push should now also be working again.

Please let me know if you still have issues after updating to HA 2024.12.0
If you see any errors/exceptions in the log after updating, please also let me know.

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