Unable to Authenticate Yale Home using August Integration #124460

cloudbr34k84 · 2024-08-23T03:15:50Z

The integration is currently blocked, and a new integration is being developed, please see

The problem

As of today, im unable to authentic my using the August integration and choosing Yale Home. I have reset my password on the yale home app to make sure and logged in via the email and mobile phone so i know that works.

I have Yale Unity Entrance Door lock

I have now since deleted the August integration App thinking i do that then restart. That has not worked. I cant see any other issues yet on this

What version of Home Assistant Core has the issue?

2024.8.2

What was the last working version of Home Assistant Core?

2024.8.1

What type of installation are you running?

Home Assistant OS

Integration causing the issue

August

Link to integration documentation on our website

https://www.home-assistant.io/integrations/august

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

home-assistant · 2024-08-23T03:15:55Z

Hey there @bdraco, mind taking a look at this issue as it has been labeled with an integration (august) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of august can trigger bot actions by commenting:

@home-assistant close Closes the issue.
@home-assistant rename Awesome new title Renames the issue.
@home-assistant reopen Reopen the issue.
@home-assistant unassign august Removes the current integration label and assignees on the issue, add the integration domain after the command.
@home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
@home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

_{^{(message by CodeOwnersMention)}}

august documentation
august source
_{^{(message by IssueLinks)}}

cloudbr34k84 · 2024-08-23T03:35:16Z

I just restored a back up to 8 hours agao and the issue is still there.
Config entry '[email protected]' for august integration could not authenticate

phillclaxton · 2024-08-23T03:55:28Z

Looks like calls to https://api.aaecosystem.com/session are being blocked for me with the HTML coming back stating

Sorry, you have been blocked

Why have I been blocked?
This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

What can I do to resolve this?
You can email the site owner to let them know you were blocked. Please include what you were doing when this page. came up and the Cloudflare Ray ID found at the bottom of this page.

fishy242 · 2024-08-23T03:56:46Z

same issue here

Doc-C · 2024-08-23T04:32:30Z

Im also having the same issue. The inegration has been very on and of the last week. Now its straight up not working at all.

cloudbr34k84 · 2024-08-23T04:38:18Z

Sigh let's hope they are not blocking

rottweilerken · 2024-08-23T05:19:39Z

same issue here, after the non-refreshing issue, which is going on for a long time, having to restart the integration a few times per day, now it's completely useless with this issue.
I sincerely hope the Yale Home integration gets reprogrammed or picked up by somebody with some time to make it smooth again.. fingers crossed

cloudbr34k84 · 2024-08-23T05:37:46Z

same issue here, after the non-refreshing issue, which is going on for a long time, having to restart the integration a few times per day, now it's completely useless with this issue.
I sincerely hope the Yale Home integration gets reprogrammed or picked up by somebody with some time to make it smooth again.. fingers crossed

I haven't noticed issues.. I thought maybe the state of the door lock wasn't updating in HA, but I never paid to much attention as ppl are always coming going

fakethinkpad85 · 2024-08-23T05:37:53Z

Started having issues today after an update as well, looking at a Automation trace i get this,

rottweilerken · 2024-08-23T06:07:20Z

I haven't noticed issues.. I thought maybe the state of the door lock wasn't updating in HA, but I never paid to much attention as ppl are always coming going

It's about this one: #118474
Perhaps like you said if there is a lot of activity, that issue is not happening, good thing for you 👍
PS: I'm using the Yale Linus L2 with wifi, aside of the integration, it's working good through the app..

cloudbr34k84 · 2024-08-23T06:21:11Z

I have Yale unity door lock
Yeah app is fine

sammyh2506 · 2024-08-23T06:27:51Z

Same issues as everyone else, no longer able to authenticate.

tumppi-git · 2024-08-23T06:31:02Z

Having the same issue, running core 2024.8.2.

Opontios · 2024-08-23T07:21:53Z

Same issue.

ivrlx · 2024-08-23T07:38:10Z

Same here, it must be a problem with the august API acording with the logs...we'll see...

OneScuzzie2k · 2024-08-23T08:02:16Z

Following, Same issue

PerSterin · 2024-08-23T08:02:56Z

Same issue.
Yale Access Bluetooth: Still working.
August: Needs attention, Reauthenticate an August account

Full debug log:
2024-08-23 09:23:08.743 WARNING (MainThread) [homeassistant.config_entries] Config entry '[email protected]' for august integration could not authenticate
2024-08-23 09:33:44.978 DEBUG (MainThread) [yalexs.authenticator_async] Cache file not found: /config/[email protected]
2024-08-23 09:33:44.980 DEBUG (MainThread) [yalexs.api_async] About to call https://api.aaecosystem.com/session with header={'Accept-Version': '0.0.1', 'x-august-api-key': 'd9984f29-07a6-816e-e1c9-44ec9d1be431', 'Content-Type': 'application/json; charset=UTF-8', 'User-Agent': 'August/Luna-22.17.0 (Android; SDK 31; gphone64_arm64)', 'x-august-country': 'US', 'x-august-branding': 'yale'} and payload={'installId': '8e147b2f-1270-4546-a3f4-8f27c47b5288', 'identifier': 'email:[email protected]', 'password': '****'}
2024-08-23 09:33:45.066 DEBUG (MainThread) [yalexs.api_async] Received API response from url: https://api.aaecosystem.com/session, code: 403, headers: <CIMultiDictProxy('Date': 'Fri, 23 Aug 2024 07:33:45 GMT', 'Content-Type': 'text/html; charset=UTF-8', 'Transfer-Encoding': 'chunked', 'Connection': 'keep-alive', 'X-Frame-Options': 'SAMEORIGIN', 'Referrer-Policy': 'same-origin', 'Cache-Control': 'max-age=15', 'Expires': 'Fri, 23 Aug 2024 07:34:00 GMT', 'Vary': 'Accept-Encoding', 'Server': 'cloudflare', 'CF-RAY': '8b796a8c9bd70a31-ARN', 'Content-Encoding': 'gzip')>, content: b'\n\n\n\n \n\n<title>Attention Required! | Cloudflare</title>\n\n\n\n\n\n\n\n<style>body{margin:0;padding:0}</style>\n\n\n\n<script>\n if (!navigator.cookieEnabled) {\n window.addEventListener('DOMContentLoaded', function () {\n var cookieEl = document.getElementById('cookie-alert');\n cookieEl.style.display = 'block';\n })\n }\n</script>\n\n\n\n\n\n

\n \n

\n

Sorry, you have been blocked

\n

You are unable to access aaecosystem.com

\n

\n\n

\n

\n \n \n \n

\n

\n\n

\n

Why have I been blocked?

\n\n

This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

\n

\n\n

\n

What can I do to resolve this?

\n\n

You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.

\n

\n\n

\n

\n Cloudflare Ray ID: 8b796a8c9bd70a31\n •\n \n Your IP:\n Click to reveal\n xxx.xxx.xxx.xxx\n •\n \n Performance & security by Cloudflare\n \n

\n <script>(function(){function d(){var b=a.getElementById("cf-footer-item-ip"),c=a.getElementById("cf-footer-ip-reveal");b&&"classList"in b&&(b.classList.remove("hidden"),c.addEventListener("click",function(){c.classList.add("hidden");a.getElementById("cf-footer-ip").classList.remove("hidden")}))}var a=document;document.addEventListener&&a.addEventListener("DOMContentLoaded",d)})();</script>\n

\n\n\n

\n

\n\n <script>\n window._cf_translation = {};\n \n \n</script>\n\n<script>(function(){function c(){var b=a.contentDocument||a.contentWindow.document;if(b){var d=b.createElement('script');d.innerHTML="window.__CF$cv$params={r:'8b796a8c9bd70a31',t:'MTcyNDM5ODQyNS4wMDAwMDA='};var a=document.createElement('script');a.nonce='';a.src='/cdn-cgi/challenge-platform/scripts/jsd/main.js';document.getElementsByTagName('head')[0].appendChild(a);";b.getElementsByTagName('head')[0].appendChild(d)}}if(document.body){var a=document.createElement('iframe');a.height=1;a.width=1;a.style.position='absolute';a.style.top=0;a.style.left=0;a.style.border='none';a.style.visibility='hidden';document.body.appendChild(a);if('loading'!==document.readyState)c();else if(window.addEventListener)document.addEventListener('DOMContentLoaded',c);else{var e=document.onreadystatechange||function(){};document.onreadystatechange=function(b){e(b);'loading'!==document.readyState&&(document.onreadystatechange=e,c())}}}})();</script>\n\n'

cwquek · 2024-08-23T08:04:23Z

Happen this morning, same issues as everyone else. Have not done any update.

DavidRCT · 2024-08-23T08:05:49Z

Same issue.

I have a HomeKit hub so using the HomeKit integration and input to do the switching. Unfortunately I can't rely on the August integration any more.

MMouse23 · 2024-08-23T08:14:07Z

Same here.
Looks like a CloudFlare issue if i read the dumps here.
Yale app works fine, HA does not authenticate anymore

MMouse23 · 2024-08-23T08:15:48Z

d9984f29-07a6-816e-e1c9-44ec9d1be431

You may want to remove your api key, not sure if its working or even a useable key, just saying.

cloudbr34k84 · 2024-08-23T08:23:09Z

How do you get the Yale Bluetooth integration to work. I got it working once without doing anything but never again? I have Bluetooth proxies near by as well

…

On Fri, 23 Aug 2024, 6:03 pm Per Sterin, ***@***.***> wrote: Same issue. Yale Access Bluetooth: Still working. August: Needs attention, Reauthenticate an August account Yale.jpg (view on web) <https://github.com/user-attachments/assets/574f4a43-094b-466f-8322-e66581a93e28> Full debug log: 2024-08-23 09:23:08.743 WARNING (MainThread) [homeassistant.config_entries] Config entry ***@***.***' for august integration could not authenticate 2024-08-23 09:33:44.978 DEBUG (MainThread) [yalexs.authenticator_async] Cache file not found: ***@***.*** 2024-08-23 09:33:44.980 DEBUG (MainThread) [yalexs.api_async] About to call https://api.aaecosystem.com/session with header={'Accept-Version': '0.0.1', 'x-august-api-key': 'd9984f29-07a6-816e-e1c9-44ec9d1be431', 'Content-Type': 'application/json; charset=UTF-8', 'User-Agent': 'August/Luna-22.17.0 (Android; SDK 31; gphone64_arm64)', 'x-august-country': 'US', 'x-august-branding': 'yale'} and payload={'installId': '8e147b2f-1270-4546-a3f4-8f27c47b5288', 'identifier': ***@***.***', 'password': '****'} 2024-08-23 09:33:45.066 DEBUG (MainThread) [yalexs.api_async] Received API response from url: https://api.aaecosystem.com/session, code: 403, headers: <CIMultiDictProxy('Date': 'Fri, 23 Aug 2024 07:33:45 GMT', 'Content-Type': 'text/html; charset=UTF-8', 'Transfer-Encoding': 'chunked', 'Connection': 'keep-alive', 'X-Frame-Options': 'SAMEORIGIN', 'Referrer-Policy': 'same-origin', 'Cache-Control': 'max-age=15', 'Expires': 'Fri, 23 Aug 2024 07:34:00 GMT', 'Vary': 'Accept-Encoding', 'Server': 'cloudflare', 'CF-RAY': '8b796a8c9bd70a31-ARN', 'Content-Encoding': 'gzip')>, content: b'\n\n\n\n \n\n<title>Attention Required! | Cloudflare</title>\n\n\n\n\n\n\n\n<style>body{margin:0;padding:0}</style>\n\n\n\n<script>\n if (!navigator.cookieEnabled) {\n window.addEventListener('DOMContentLoaded', function () {\n var cookieEl = document.getElementById('cookie-alert');\n cookieEl.style.display = 'block';\n })\n }\n</script>\n\n\n\n\n\n \n Please enable cookies. \n \n \n Sorry, you have been blocked\n You are unable to access aaecosystem.com\n \n\n \n \n \n \n \n \n \n \n \n\n \n \n \n Why have I been blocked?\n\n This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. \n \n\n \n What can I do to resolve this?\n\n You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. \n \n \n \n\n \n \n Cloudflare Ray ID: *8b796a8c9bd70a31*\n •\n \n Your IP:\n Click to reveal\n 178.78.251.242\n •\n \n Performance & security by Cloudflare <https://www.cloudflare.com/5xx-error-landing>\n \n \n <script>(function(){function d(){var b=a.getElementById("cf-footer-item-ip"),c=a.getElementById("cf-footer-ip-reveal");b&&"classList"in b&&(b.classList.remove("hidden"),c.addEventListener("click",function(){c.classList.add("hidden");a.getElementById("cf-footer-ip").classList.remove("hidden")}))}var a=document;document.addEventListener&&a.addEventListener("DOMContentLoaded",d)})();</script>\n \n\n\n \n \n\n <script>\n window._cf_translation = {};\n \n \n</script>\n\n<script>(function(){function c(){var b=a.contentDocument||a.contentWindow.document;if(b){var d=b.createElement('script');d.innerHTML="window.__CF$cv$params={r:'8b796a8c9bd70a31',t:'MTcyNDM5ODQyNS4wMDAwMDA='};var a=document.createElement('script');a.nonce='';a.src='/cdn-cgi/challenge-platform/scripts/jsd/main.js';document.getElementsByTagName('head')[0].appendChild(a);";b.getElementsByTagName('head')[0].appendChild(d)}}if(document.body){var a=document.createElement('iframe');a.height=1;a.width=1;a.style.position='absolute';a.style.top=0;a.style.left=0;a.style.border='none';a.style.visibility='hidden';document.body.appendChild(a);if('loading'!==document.readyState)c();else if(window.addEventListener)document.addEventListener('DOMContentLoaded',c);else{var e=document.onreadystatechange||function(){};document.onreadystatechange=function(b){e(b);'loading'!==document.readyState&&(document.onreadystatechange=e,c())}}}})();</script>\n\n' — Reply to this email directly, view it on GitHub <#124460 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AOB2WBCK2FA2FC6NY6XPKYLZS3UEPAVCNFSM6AAAAABM7KUOTSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMBWGUZDGNRVGA> . You are receiving this because you authored the thread.Message ID: ***@***.***>

ericfhuber · 2024-08-23T08:45:22Z

I sent August an email earlier after seeing this GitHub issue, here’s their response (translated from German):

Hello Eric,

Thank you for contacting Yale Customer Service.

Our server team has temporarily blocked Home Assist integration with Yale Home.

Please note that Home Assistant is not currently an official partner, but we are working with them on an improved integration that is expected to be published in Q4.

We apologize for this and wish you a nice day.

Best regards

Carmen

Yale DACH Team

cloudbr34k84 · 2024-08-23T08:49:51Z

Well that's good news I wonder if anyone from home assistant can corroborate this?

mlauhalu · 2024-08-23T09:32:05Z

Contacted Yale customer service and this was the response (translated from Finnish):

Hello,

officially August is not a Yale integration partner, and there is no information that support is forthcoming. However, we are aware that informal support through Home Assistant is possible.
But unfortunately we are unable to provide any support for this as it is not officially a partner.

Home Assistant's connection to Yale Home is currently down due to a backend server outage. As a result, Home Assistant may not be working properly with Yale Home right now. Home Assistant is aware of the issue, but unfortunately we are unable to provide any estimate of how long the outage will last.

The connection between Home Assistant and Yale Home should then return once the problem with the backend servers has been resolved.

Translated with DeepL.com (free version)

f13end · 2024-08-23T09:39:40Z

Yale app works fine, HA does not authenticate anymore

cloudbr34k84 · 2024-08-23T10:00:15Z

Question, if we are using Yale Home, but its via the August integration are we still screwed?

moritzmaier84 · 2024-08-23T10:02:22Z

same and following.
frustrating, though. we should all spam
the yale support for unblocking as long as the new version is not finished ;)

robferre · 2024-08-23T10:04:38Z

At least it's not a "not supported at all" and never will be. "Working with HA team", "outage", "server back up will work" is good news I guess

bdraco · 2024-08-23T10:07:32Z

Yale had to block the key we are using because the traffic was resulting in a denial of service attack on their servers: #103052 (comment)

You can track the status of the new integration here:
home-assistant/home-assistant.io#33890

bdraco · 2024-08-23T10:31:44Z

Yale works with SmartThings so I switched to use that integration until new yale integration is completed.

Can you give us a quick step-by-step what ecactly you did to switch on that?
Yale had to block the key we are using because the traffic was resulting in a denial of service attack on their servers: #103052 (comment)

Would you please take this discussion to a forum thread so we can keep this issue clean and anyone looking for why it's not working won't have to scroll through pages of workarounds/alternate solutions?

https://community.home-assistant.io/t/psa-yale-home-integration-blocked-new-integration-coming/762999

You can track the status of the new integration here:
home-assistant/home-assistant.io#33890

I'll provide updates in this issue as new integration progresses.

bdraco · 2024-08-25T15:50:55Z

We worked very hard this weekend to get a temporary solution in 2024.8.3 that will allow the old integration to keep working for a limited time while we work on the new one.

If you have an automation to frequently reload or wake up the locks, please remove them, as the limited time will quickly become very short if Home Assistant users continue to overload the API.

If your account is blocked explicitly because of abusing the API, 2024.8.3 will not restore access.

Everyone using the Yale Home brand will need to switch to the new yale integration as soon as it is available.

Please continue discussion at https://community.home-assistant.io/t/psa-yale-home-integration-blocked-new-integration-coming/762999

bdraco · 2024-08-29T06:21:20Z

The new integration is available in beta: 2024.9.0b0. The new integration uses the new WebSocket APIs which provide updates continuously so there is no need to reload or wake the locks anymore.

For Yale Home users, to migrate, add the new yale integration, and remove the old august integration.

For August/Yale Access users, continue to use the august integration.

Please report any issues with the new integration using the normal beta channels for the next week. https://www.home-assistant.io/faq/release/. After it makes it to release, please report any issues to GitHub issues.

home-assistant bot added the integration: august label Aug 23, 2024

home-assistant bot assigned bdraco Aug 23, 2024

bdraco mentioned this issue Aug 23, 2024

Yale integration authentication issue #124463

Closed

Unable to Authenticate Yale Home using August Integration #124460

Unable to Authenticate Yale Home using August Integration #124460

Comments

cloudbr34k84 commented Aug 23, 2024 • edited by bdraco Loading

The integration is currently blocked, and a new integration is being developed, please see

The problem

What version of Home Assistant Core has the issue?

What was the last working version of Home Assistant Core?

What type of installation are you running?

Integration causing the issue

Link to integration documentation on our website

Diagnostics information

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

home-assistant bot commented Aug 23, 2024

cloudbr34k84 commented Aug 23, 2024

phillclaxton commented Aug 23, 2024

fishy242 commented Aug 23, 2024

Doc-C commented Aug 23, 2024

cloudbr34k84 commented Aug 23, 2024

rottweilerken commented Aug 23, 2024

cloudbr34k84 commented Aug 23, 2024

fakethinkpad85 commented Aug 23, 2024

rottweilerken commented Aug 23, 2024

cloudbr34k84 commented Aug 23, 2024

sammyh2506 commented Aug 23, 2024

tumppi-git commented Aug 23, 2024

Opontios commented Aug 23, 2024

ivrlx commented Aug 23, 2024

OneScuzzie2k commented Aug 23, 2024

PerSterin commented Aug 23, 2024 • edited Loading

Sorry, you have been blocked

You are unable to access aaecosystem.com

Why have I been blocked?

What can I do to resolve this?

cwquek commented Aug 23, 2024

DavidRCT commented Aug 23, 2024

MMouse23 commented Aug 23, 2024 • edited Loading

MMouse23 commented Aug 23, 2024

cloudbr34k84 commented Aug 23, 2024 via email

ericfhuber commented Aug 23, 2024

cloudbr34k84 commented Aug 23, 2024

mlauhalu commented Aug 23, 2024

f13end commented Aug 23, 2024

cloudbr34k84 commented Aug 23, 2024

moritzmaier84 commented Aug 23, 2024

robferre commented Aug 23, 2024 • edited Loading

bdraco commented Aug 23, 2024 • edited Loading

This comment was marked as duplicate.

This comment was marked as duplicate.

This comment was marked as resolved.

This comment was marked as off-topic.

This comment was marked as off-topic.

bdraco commented Aug 23, 2024 • edited Loading

This comment was marked as off-topic.

bdraco commented Aug 25, 2024 • edited Loading

bdraco commented Aug 29, 2024

cloudbr34k84 commented Aug 23, 2024 •

edited by bdraco

Loading

PerSterin commented Aug 23, 2024 •

edited

Loading

MMouse23 commented Aug 23, 2024 •

edited

Loading

robferre commented Aug 23, 2024 •

edited

Loading

bdraco commented Aug 23, 2024 •

edited

Loading

bdraco commented Aug 23, 2024 •

edited

Loading

bdraco commented Aug 25, 2024 •

edited

Loading