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Unable to connect with app local or distant #4597

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micclfr opened this issue Aug 28, 2024 · 19 comments
Closed

Unable to connect with app local or distant #4597

micclfr opened this issue Aug 28, 2024 · 19 comments
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bug Something isn't working question Further information is requested

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@micclfr
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micclfr commented Aug 28, 2024

Home Assistant Android app version(s):

Android version(s):
Last
Device model(s):
S22
Home Assistant version:
Last
Last working Home Assistant release (if known):

Description of problem, include YAML if issue is related to notifications:
Unable to connect, local or distant. If i delete the server and recreate in app, works for ten minutes
@micclfr micclfr added the bug Something isn't working label Aug 28, 2024
@dshokouhi
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Please get the device logs when the issue occurs otherwise we can't help here.

@dshokouhi dshokouhi added the question Further information is requested label Aug 28, 2024
@micclfr
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micclfr commented Aug 28, 2024 via email

@dshokouhi
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those are not the logs, the logs were mentioned as part of the issue template that you had skipped over and deleted for some reason.

Settings > companion app > troubleshooting > show and share logs

first reproduce the issue, then grab the logs so we can see what the issue is.

please make sure to fill out hte issue template completely I can still see data missing. We need actual version numbers too, latest does not help us here.

@micclfr
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micclfr commented Aug 28, 2024 via email

@dshokouhi
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those logs dont contain any error, youll need to reproduce the error then grab teh logs for them to contain the actual error message so we can see what needs to be done.

also if you tried attaching a screenshot it is not visible in your comment

@micclfr
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micclfr commented Aug 28, 2024 via email

@dshokouhi
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yea those logs still dont contain the actual error when the unable to connect pop-up occurs. your logs seem to indicate that the device was registering but dont show the actual cause of the pop-up. Can you wait for the error to pop-up again and then grab those logs for us? That would be most helpful to determine what happened.

@xrxca
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xrxca commented Sep 1, 2024

Glad I'm not alone on this one, new tablet will not connect locally or remote, direct address, through nabucasa or via apache proxy. All of which work just fine using web interface on the tablet, and on phone via app. I have no WebView option other than 111.0.5563.116. nothing in the logs, but I have logging at a very limited level, will try to enable more logs when I'm back from the weekend. Ha core version 2024.8.3, and I've tried app versions from 2024.7.3 on both full and minimal. It is VERY frustrating that there is no way to get to app settings before connection when you can't connect. I don't know that there is anything in the settings that would help, but it would be nice to be able to check, or manually set things.

@ViperRNMC
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ViperRNMC commented Sep 7, 2024 •
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I have same problem with core 2024.9 and andriod companion 2024.7 on a Nspanel, reverse back to core 2024.8 solved problem. On other devices with iOS companion no problem both core versions.

@dshokouhi
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We are still waiting on companion app logs of the issue in order to help out. However if the issue is related to a core update then this may not be an issue for the companion app. The device logs will help here.

@ViperRNMC
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ViperRNMC commented Sep 7, 2024 •
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Can’t get any log from the android companion, the app hangs and reboot every x sec

@dshokouhi
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Can’t get any log from the android companion, the app hangs and reboot every x sec

that sounds a lot like this issue: home-assistant/frontend#21900 is that what you everyone is experiencing?

@oldwomanjosiah
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oldwomanjosiah commented Sep 8, 2024 •
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I'm experiencing the same issue, so I can provide an app log. I saw some speculation that this may be related to the new Sections Dashboard type, but nothing changed when I updated my default dashboard to use the Masonry layout instead.

homeassistant_companion_log_8-8-2024_11-48-56.txt

@dshokouhi
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hmm strange apparnetly its getting an error from teh server and we are not get authentication?

09-08 11:41:31.530 20015 20015 E WebViewPresenterImpl: Unable to retrieve external auth

also looks like you may have a server unreachable?

09-08 11:41:33.096 20015 21559 W SensorReceiver: Exception while updating sensors: IntegrationException: java.net.UnknownHostException

@oldwomanjosiah
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oldwomanjosiah commented Sep 8, 2024 •
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yeah it's rather odd

for further context I use http://homeassistant.local:8123/ for my internal URL, and this doesn't happen when I try to access from my external URL

@xrxca
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xrxca commented Sep 9, 2024

this is a new tablet hence a new install of the companion app, since I cannot log in I can't get to the menu to share logs (or is there a way I'm missing). Since my system is coming up 5 years old I wondered if an unused or dead integration could be at fault so have spent my spare time on server cleanup instead of the tablet issue, my ha instance restart times have improved as has interface responsiveness on connected devices, but still unable to connect using app on new tablet.

@dshokouhi
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this is a new tablet hence a new install of the companion app, since I cannot log in I can't get to the menu to share logs (or is there a way I'm missing).

in your case please share a screenshot of the error message, its honesty probably unrelated to this issue as these users are able to login whereas you are not.

@ViperRNMC
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i solved it to update the web view version on my nspanel pro

home-assistant/frontend#21900 (comment)

@dshokouhi
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There seems to be multiple different issues combined into this one. Some seem to be solved outside the companion app and others seem to be related to networking setup. I am going to close this issue for now. If you still experience an issue please create a new one and provide screenshots of the error and companion app logs.

@dshokouhi dshokouhi closed this as not planned Won't fix, can't repro, duplicate, stale Oct 7, 2024
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@xrxca @dshokouhi @oldwomanjosiah @micclfr @ViperRNMC