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Home assistant companion app not connecting #2076

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djelimon opened this issue Dec 24, 2021 · 12 comments
Closed

Home assistant companion app not connecting #2076

djelimon opened this issue Dec 24, 2021 · 12 comments
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bug Something isn't working

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@djelimon
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Home Assistant Android version:
2021.12.3-full

Android version:
11

Phone model:
Samsung A70
Home Assistant version:
2021.12.5
Last working Home Assistant release (if known):
2021.12.4
Description of problem:
Cannot connect to home assistant outside of local network. Inside works ok, through website works okay, but app itself doesn't work
Traceback (if applicable, to get the logs you may refer to: https://companion.home-assistant.io/docs/troubleshooting/faqs/#android-crash-logs):


Screenshot of problem:
Screenshot_20211224-170717_Home Assistant

Additional information:

@djelimon djelimon added the bug Something isn't working label Dec 24, 2021
@dshokouhi
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dshokouhi commented Dec 24, 2021

Please also go to settings and get the logs for this error so we can see the cause if the failure.

Edit: also would be a good time to review the URL in settings to make sure they are correct.

@djelimon
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djelimon commented Dec 24, 2021 via email

@djelimon
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I tried to attach logs via email reply
Not sure what's best way - could also paste into a comment

Wrt url, fresh copy from nabu casa login

@dshokouhi
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I dont see the error message here not do i see the end of the logs. Try this. Force stop the app, open the app reproducing the issue, then go to settings and get the logs.

@djelimon
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djelimon commented Dec 25, 2021 via email

@djelimon
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Logs produced as specified

@dshokouhi
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have you tried restarting HA to see if that fixes the issue? its strange I dont see any error message to indicate the connection failed

@dshokouhi
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Are there any HA error messages at the time you try to connect?

@djelimon
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djelimon commented Dec 25, 2021 via email

@djelimon
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djelimon commented Dec 25, 2021 via email

@dshokouhi
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Disconnected: Did not receive auth message within 10 seconds

thats interesting, what troubleshooting steps have you tried? Have you tried to start fresh? https://companion.home-assistant.io/docs/troubleshooting/faqs/#starting-fresh-with-the-android-app

in DNS log, recurring error message (no timestamp, but it's near bottom of the log): [ERROR] plugin/errors: 2 core-mosquitto.local.hass.io. A: plugin/forward: no next plugin found

thats unrelated

@djelimon
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djelimon commented Dec 28, 2021 via email

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